The complaints keep on coming because Manila Bankers Life Insurance keeps on scamming.

Its modus operandi goes like this:

  1. Call or text people using private numbers procured from some entity that has access to or collects personal data. Another way is to approach people at the mall (it’s best if the person looks young or timid);
  2. Catch victim’s attention with promises of freebies and discounts;
  3. Use praise, scare tactics or both to get the victim’s guard down before proceeding into your practiced, company-approved spiel, repeatedly emphasizing the investment or protection aspect of the product;
  4. Ask to see victim’s credit card or debit card, promise that it will only be used for verification purposes. Do everything possible to get victim to hand over the credit or debit card;
  5. Swipe the card and charge the highest amount possible without letting the victim know;
  6. Return card and pretend nothing was charged or debited;
  7. Get victim to sign insurance policy with authorization for credit or debit made. Do everything in your power to make sure that victim is unaware of what he/she is signing;
  8. If victim realizes that a charge was made, pretend that you had no control over what happened and there’s nothing that can be done about it;
  9. Escort victim out the door. Feel your soul get closer to the eternal fires of Hell, but what the heck, you made a sale, so yay to you!

However, you can get your money back after you’ve been duped by Manila Bankers. Take it from Bhagz who graciously allowed me to repost her experience for the information of others who were also deceived into parting with their hard-earned money.

Here’s the timeline of Bhagz’ experience:

November 18, 2017 – signed a policy with Manila Bankers. That same night, she realized how scammy/scummy Manila Bankers was and decided to terminate her policy.

November 20, 2017- emailed a cancellation letter to Manila Bankers with the Insurance Commission copied in to the email.

November 28, 2017- submitted a hard copy of the cancellation letter at the Manila Bankers head office in Ayala Ave. The Insurance Commission was also copied in to the cancellation letter.

December 11, 2017- received a letter from the Insurance Commission where Manila Bankers was directed to reverse the charges made. The letter contained 7 other names with the same directive to Manila Bankers to also reverse the charges made on their accounts.

December 18, 2017 – received an email from Manila Bankers informing her of the cancellation of her insurance policy and reimbursement of her money subject to the submission of the following requirements: release waiver, quitclaim, bank chargeback form (all three documents to be provided by Manila Bankers) and the insurance policy/contract.

January 5, 2018 – went to the Manila Bankers office/kiosk in Robinson’s Galleria to sign and submit the required documents.

February 18, 2018 – left a comment that she finally received her reimbursement and that it was deposited in her account.

The best scenario is that you totally ignore the Manila Bankers agents when they call you or when they approach you at the malls. But if you already fell prey to their wily tactics, be sure to do what Bhagz did by submitting a cancellation letter within the cooling-off period or within 15/30 days after you signed the policy. Any request for termination within the cooling-off period is automatically granted, no questions asked.

However, it gets trickier if your case no longer falls within the cooling-off period because you’ll have to file a formal complaint with the Insurance Commission if Manila Bankers refuses to reimburse your money. I doubt that it will be expensive to pursue a formal complaint, but for sure it will be time consuming.

If you don’t have the energy to go through all that, then just cancel any automatic charges made on your credit card or debit card for the yearly renewal of the policy and chalk up your run-in with Manila Bankers to experience. Be sure that you learn something from that experience though by never falling victim to similar schemes in the future and helping others who went through the same thing you did.

(Other posts on Manila Bankers Life Insurance can be found here and here.)

Update as of July 11, 2018:

Here are Manila Bankers’ contact details:

Email: support@mblife.com.ph

Hotlines: +63998-9641223
+63917-5424079
+632810-1051 Loc. 205

Main Office:
MB Life Insurance Corp.
3rd Floor, VGP Center, 6772 Ayala Ave,
Legazpi Village, Makati City,
Philippines 1223.

It’s best to send Manila Bankers an actual letter cancellation via registered mail or courier with the Insurance Commission copied in to the letter (meaning a copy of the letter is also sent to them). Send the copy for the Insurance Commission at:

IC Manila
1071 United Nations Ave.,
Ermita, Manila

Good luck everyone!

Update as of November 1, 2018: Tips from Bobet of Truly Rich Makers. Thanks for this, sir!

Lahat ng insurance may “free look period” na 30 days. Kapag hindi ka satisfied sa insurance na nakuha mo simply cancel:

1. kung may auto-debit o auto-charge ka na pinirmahan, ipa-cancel mo agad sa bangko o sa credit card para wala nang subsequent payments.

2. gumawa agad ng letter para irequest ang cancellation at request for refund. Siguraduhing mai-kwento ng buo, ang dahilan kaya nag-ca-cancel. Kung palagay ninyo na na-i-scam ng ahente, isulat kung sino ang ahente at lahat ng nakausap na ahente, o manager, o kung-sinuman.

3. tumawag agd sa support line ng Manila Bankers Life, para mag-tanong kung paano mag-cancel at ano ang documents na kailangan asikasuhin.

Hotlines:
+63998-9641223
+63917-5424079
+632810-1051 Loc. 205

4. Ipadala sa email ang letter of cancellation.

Email: support@mblife.com.ph

5. Ilagay na addressee sa letter:

— Underwriting Department
Manila Bankers Life
cc:
The Commissioner
Insurance Commission

6. Ipadala via registered mail o courier/messenger ang inyong letter. Ang courier/messenger service ay mura lang,via LBC o FASTTrack or Xend, etc.

Underwriting Department
MB Life Insurance Corp.
3rd Floor, VGP Center, 6772 Ayala Ave,
Legazpi Village, Makati City,
Philippines 1223.

At

The Commissioner
Insurance Commission Manila
1071 United Nations Ave.,
Ermita, Manila

7. I-follow up ang inyong case, magpunta sa MB Life sa Ayala Ave, o tumawag sa hotline, o mag-email sa support. Kung may ibigay na ticker number o reference number tandaan ito, at banggitin sa sunod na follow up.

Bilisan lang natin ang pagasikaso, kasi makalipas ng 30 days, baka hindi na i-entertain ang inyong complaint. Kapag within 30 days, wala pong maaring gawin ang MB Life kundi icancel ang policy at ibalik ang any payment.

Tandaan po natin na ang MB Life company at MB Life agent ay dalawang separate na entity. Maaring may masabi ang agent na hindi wasto o hindi accurate.

Ang maski anong insurance company ay ayaw na magkaroon ng cancellation, kaya ang mga hindi kanais-nais na practices ng ilang mga ahente ay hindi approved ng life insurance company.

Ang bawat cancellation ay napakaraming paper work na walang katumbas na kita sa insurance company.

Ang mabilis na pag-cancel lang ang magandang paraan para maparusahan ang mga ahenteng hindi maganda ang gawa. Mawawalan sila ng komisyon, mapapagalitan. At kung may sapat na dami ng valid complaints, matatanggal sa kumpanya.

Kung sila ay magpatuloy, ibig sabihin, hindi ipinaglaban ng mga biktima ang kanilang karapatan.

Kaya mag-reklamo po, kung palagay ninyo na-i-scam kayo.

182 Comments on How to Get Your Money Back From Manila Bankers Life Insurance

  1. Min
    March 19, 2018 at 5:06 pm (1 year ago)

    Hi,

    Thanks for this. I just fell into this trap at Robinson’s Galleria today. I don’t know, I am usually very careful with my finances but for some reason I willingly agreed to everything they offered me today. This is something I don’t need, since I already have other active insurances but I still signed up. Naawa lang ako sa agent kasi sabi niya kelangan na niya lang maka-kota for that day, and all I have to do is listen to them introduce their products. Ahh, I feel so stupid. It’s not a very big amount but I feel that I don’t want to trust my finances with a company that fools/tricks its clients. Insurance should be based on trust. If you have time, can you give more details about the cancellation procedure? To which email address do we have to send the cancellation? (Is this right? reportscam@insurance.gov.ph) To whom do we address the letter? Any tips/guidelines on what to write on the cancellation letter? Thank you very much and more power!

    Reply
    • Marinel pacis
      May 22, 2018 at 9:58 am (1 year ago)

      Nabawi nyo po ba pera nyo?

      Reply
    • Manila Bankers Life Insurance Corp.
      July 30, 2018 at 6:33 am (1 year ago)

      Hi

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
      • QUINNIE
        June 30, 2019 at 5:25 pm (2 months ago)

        Dito sumasagot kayo nag mmessage kayo… ang dami ko na email sa inyo dedma nyo.

        Reply
      • Elsa Barrameda
        July 1, 2019 at 10:24 am (2 months ago)

        i’ve been calling to MB life hotlines but they always cancelled my calls!!!!

        Poor service!

        Reply
    • Toni
      January 22, 2019 at 5:01 pm (7 months ago)

      Nangyari din sa akin to dito sa Robinsons Iloilo, maingat talaga ako og dating sa mga ganito pero grabe yung pag se-sales talk nng agent nila na madadala ka talaga

      Reply
      • QUINNIE
        June 30, 2019 at 7:47 pm (2 months ago)

        Last week… June 28 2019 Friday to be exact. Na alok nila ko ng insurance. Then, nag background check ako about MB nakita ko post nyo. Kinabukasan June 29, 2019 Saturday pinacancel ko yung insurance ko sa kanila. Para maka pag switch sa other trusted insurance company. Pumunta ko sa office nila sa SM Dasma.. parang kinoconvince pa nila ko pero. Buo na desisyon ko para i-cancel and refund. So, pumayag naman sila. Pero medyo matagal pa and tntry talaga nila i convince ako. Pero ayaw ko na. Tapos hindi na daw maibabalik ng buo yung money ko. Ang binayad ko sa kanila 25,210. Ang maibabalik na lang daw is 20,000 something… yung 3,360 hindi na daw kasi para daw yun sa tinatawag nila na PAI o Personal Accident Insurance tapos 1000 for Policy Fee. Tapos makukuha ko daw yung pera within 30 to 45 working days. Ang unfair ang agad agad nila nakuha pero ko pero ang balik napakatagal.. Taposang nakalagay sa Free lock nila 15days lang. Tyaka ang nabasa ko dun ang babayaran lang yung 1000 na policy fee. Can you help me guys??

        Reply
        • Scammed
          July 7, 2019 at 11:00 am (1 month ago)

          Sa akin they are trying to convince me na wag icancel.
          What did you do?
          Napakadisrespectful nung agent. Ako pa sinabihan na wala daw akong respeto sa kanila eh sila nga itong di marunong rumespeto sa desisyon ng client nila.
          Also sabi pa nila they were doing me a favor pa daw wheb they entertained my request.
          The nerve.
          Kung di lang ako gipit, magkakaso talaga ako

          Reply
      • Honnie
        July 10, 2019 at 12:43 am (1 month ago)

        Hello po, tanong ko lang po kung nabalik na po ba yung pera nyo?

        Reply
        • Anna
          August 8, 2019 at 12:07 pm (2 weeks ago)

          Manila Bankers sent me an email telling me that that an approval letter was already forwarded to bdo for refund. I waited for almost 20 days and when I went to bdo, tadaahhhhh. They know nothing about it. Only to find out na nasa kanila pa pala yung document at hindi pa talaga na forward. I am planning to email the Insurance Commission again. I told MB na they have until tomorrow to submit it to BDO. Grabe first week of July pa ko nag sign ng cancellation and until now nakatengga pa rin. SOBRANG BILIS NILA KUMUHA NG PERA SA CLIENTS AND KAPAG NEED NA IBALIK HALOS MAGMAKAAWA KA NA IBALIK NILA SAYO. MY GOODNESS

          Reply
  2. Miggy
    April 16, 2018 at 1:18 pm (1 year ago)

    HI SIR! Patulong naman po regarding sa MB Life insurance na yan. Last August 25, 2017 pa ko nagsign ng insurance sakanila then sabi nung agent saken pag naginsurance after ng mga ilang years magagamit ko sa mga ganto ganyan etc. una palang kase talagang ayaw ko kumuha sakanila kase my isa na ko insurance sa isang coop association then that time na salestalk na ako hanggang sa hnd nla ako pnayagan lumabas ng room hanggat hnd ako nakakapag sign sakanila pinakita ko laman ng cash card ko buti na lang hnd ko dala atm debit card ko then nung sabi ko pagiisipan ko dun nila sinabi saken na kahit magkano na lang daw or kung sadyang ipon ko ung nasa card ko at talagang akin un makakapag decide ako sa sarili ko at talagang iniinsists nila na magpa insurance ako sakanila then mga dec. 2017 gusto ko na ipacancel kase that time nawalan ako ng work sabi saken hnd ko daw po pwede marefund pa kase wala pa cash value. So pano pong gagawin ko ngaun 2018 na po makukuha ko pa po ba ung refund ko? Thank you!
    Sana po makareply kayo.

    Reply
    • Jillsabs
      April 19, 2018 at 3:51 am (1 year ago)

      Hi Miggy,

      I’m sorry pero hindi mo na mababawi ang nabayad mo sa insurance policy kasi lagpas na sa cooling off period na 15/30 days after signing the insurance contract, kaya hindi na pwedeng ipacancel ang contract.

      Pero hindi mo naman kelangan ipagpatuloy ang pagbayad sa policy at pwede mo na lng siyang ipalapse para automatic na materminate. Kung naka auto debit yung bayad sa ATM card mo, ipa cancel mo lng Yung charge sa bangko mo. Good luck!

      Reply
      • Marinel pacis
        May 22, 2018 at 9:49 am (1 year ago)

        Kinina lng po nabiktima dn ako sa robinson..pahelp naman po pano ko mabawi pera ko

        Reply
        • Jillsabs
          May 25, 2018 at 10:08 pm (1 year ago)

          Hi Marinel,

          Nasa post na kung paano ang proseso para mabawi ang pera galing sa Manila Bankers. Sundin mo na lang yung nakasulat doon.

          Good luck!

          Reply
          • Marinel pacis
            June 7, 2018 at 12:11 am (1 year ago)

            Nakapagpasa na po ako..my sinend na din pong email sakin ang i.c pero wala pa pong contact sakin ang mblife..ndi ako makauwi uwi ng probinsya dhil jan..sabi nla after 10 days pero anong petya na wala pa silang msg sakin..may 23, pa naipasa ung complaint

          • rdm
            June 30, 2019 at 3:21 pm (2 months ago)

            totoo ba na 2 years pa ang kailangan hintayin para makuha ang refund? napaka unreasonable ng period na yun

    • Manila Bankers Life Insurance
      July 30, 2018 at 6:33 am (1 year ago)

      Hi

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  3. Camille Bilo
    May 28, 2018 at 6:41 am (1 year ago)

    ptulong naman po ako kung paano please.

    Reply
    • Rocky
      May 30, 2018 at 8:09 am (1 year ago)

      Go to the ofc of the insurance comission at u.n. ave manila

      Reply
    • Manila Bankers Life Insurance Corp.
      July 30, 2018 at 6:34 am (1 year ago)

      Hi

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  4. Jazz
    July 10, 2018 at 10:53 am (1 year ago)

    I just signed up today and badly saw all the bad comments about MB. Can you help us where we can send our email for cancellation and what insurance commission email address? I want to cancel my contract with them.

    Thanks in advance!

    Reply
    • Jillsabs
      July 11, 2018 at 9:55 am (1 year ago)

      Hi Jazz,

      THis is quoted from Manila Bankers’ many comments in my blog:

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      The insurance commission email addresses are:

      publicassistance@insurance.gov.ph
      reportscam@insurance.gov.ph

      But for best results, I suggest that you send an actual letter cancellation via registered mail or by courier with a copy of the letter sent to the Insurance Commission at this address:

      IC Manila
      1071 United Nations Ave.,
      Ermita, Manila

      Good luck!

      Reply
      • adrian antolines
        August 13, 2018 at 12:56 pm (1 year ago)

        pano po ulit gagawin para mapa cancel ung insurance ko sa mb life kanina lang po ako naalok huhuhu pwede kaya pumunata ako sa office nila?

        Reply
    • Manila Bankers Life Insurance Corp.
      July 30, 2018 at 6:35 am (1 year ago)

      Hi

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
    • banana
      September 6, 2018 at 3:39 am (12 months ago)

      Hi,would like to know if you were able to cancel your insurance policy?

      Reply
  5. Albert
    July 27, 2018 at 12:59 pm (1 year ago)

    Need help naman po. KUng paano ko makukuha yung pera ko at ipacancel yung mb life insurance ko. Salamat po.

    Reply
  6. gladalyn
    August 13, 2018 at 11:34 am (1 year ago)

    mam makukuha ko pa b yong kinuha nilang 57k sa atm ko nag sign po ako last march 2018 the next day po papa cancel ko po sana yong policy pero sabi d daw pwedi dahil 2yrs daw naka lagay s contract d ko po mabbayaran yon monthly dahil d n po ako nakaalis.

    Reply
  7. Vangie
    August 19, 2018 at 8:43 pm (12 months ago)

    Hi.last aug.17,2018 nbiktima din po kmi ng asawa ko nitong mblife insurance nto.ask ko lng po if pno po ako gagawa ng cancellation letter and knino ko po i aadress.more than 30k din po ung nkuha s min.and ko lng po nbasa about s mga feedback nto.pls help me po.thanks

    Reply
    • Banana
      September 4, 2018 at 8:33 pm (12 months ago)

      Hi Ms.Vangie,ask ko lng po if nakuha nyo po ung reimbursement nyo sa manila bankers?

      Reply
  8. Nhess villanueva
    September 16, 2018 at 1:18 pm (11 months ago)

    Hi po kanina lng po nag sign ako sa mb life sm dasma..ewan ko ba pumayag ako pumayag ako na iswipe ung atm ko 26k ung kinuha nila para dw un sa 1year insurance ko….ang dami ko kc nabasa na negative feedback ofw asawa ko…en parang duda sya dyan sa sinalihan ko…tapos pano ko kaya ipapa cancel ung monthly na bayad kc ibabawas dw nila sa atm ko automatic dw un…pwede ko kya ipa cancel un sa bank ko.para di sila makakuha ng pera sa atm mo?

    Reply
    • Joanna
      October 30, 2018 at 6:42 am (10 months ago)

      Hi Maam. Sa sm dasma ka din po nabiktima? Ako din eh pero maliit lang ang saken at sa credit card. Ano na po nangyari sa pagpapacancel nyo?

      Reply
  9. Sansan
    October 25, 2018 at 4:07 pm (10 months ago)

    Hi po, i was also a victim of that insurance knina lng. Can u pls help me panu ma icancel un. Sa credit card nila charge.

    Reply
    • Jillsabs
      October 26, 2018 at 7:02 am (10 months ago)

      Please read the post/s on Manila Bankers. Nandon ang tips on how to cancel the insurance policy.

      Reply
      • christine
        October 31, 2018 at 2:52 am (10 months ago)

        Mam Jillsabs, ng send na po ng mail for our letter of cancellation nung Oct 23,2018. but until now no reply po

        Reply
        • Jillsabs
          October 31, 2018 at 5:50 am (10 months ago)

          Hi Christine,

          One week pa lang ang nakakaraan, mejo maaga pa to expect a response from MB Life.

          Reply
      • Sansan
        October 31, 2018 at 10:11 am (10 months ago)

        Hi po ms. Jillsabs, ask lng po kelangan po ba idetalye ang reason for cancellation sa letter. And may case po b na d maapprove un kahit pasok pa nman sa cooling off period. Tumawag po k sa headofc nila e pag ngsubmit daw ng cancellation depende anu ang rison tpos kakausapin p daw yung agent. Bale for evaluation muna. May mga cases po ba na di naapprove khit nasa 15 days cooling off period pa. Naisahan tlga ako ng agent ng dinala ako dun. Ung 45mins nging 2hrs na. And closing nga po un. So since pagod n ko that time nung cnama ko sa ofc PArang nawala ako sa sarili . Ang problm ko nga po madaming pinasign pero d k n maalala lhat. Feeling ko nililigaw ka lng nila panay tanung ng kung anuanu para malibang ka without realizing n npapirma n pla ako.

        Reply
        • Jillsabs
          November 1, 2018 at 1:14 am (10 months ago)

          Hi Sansan,

          Kapag yung cancellation ay pinagawa sa loob ng 15 days cooling period, wala nang explanation na kailangan o evaluation na magaganap. Automatic cancellation yan. Wag kang maniwala sa MB Life na subject for approval pa nila yung cancellation request within the 15 day cooling period.

          Reply
          • Sansan
            November 1, 2018 at 7:25 am (10 months ago)

            Thank u po ms. Jillsabs sa tulong.

          • Mike
            December 1, 2018 at 12:59 pm (9 months ago)

            Hi po Ms. Jillsabs. Ano po ba ang email address ng IC para po maipadala ko rin sa kanila ang cancellation letter ko po. Thank you po!!

          • Jillsabs
            December 7, 2018 at 11:56 pm (8 months ago)

            Hi Mike,

            Heto ang contact page ng Insurance Commission: https://www.insurance.gov.ph/contact-us/

            Nandiyan ang email addresses and phone numbers nito.

          • dhel
            June 8, 2019 at 5:49 pm (2 months ago)

            hello.po.papano po ang gagawin pkc gnyn di reply nila s email ko s knila..standard process dw nila.max.of 30 days ..eevaluate at review dw nila

  10. jean lyneth vitangcol
    November 9, 2018 at 1:43 am (9 months ago)

    hi ako 4 years na ko naghuhulog sa mb life. for many people its a scam. but technically it wasnt. kung di mo tlga gets kung ano use ng insurance, i feel sorry for all of you. kung babasahin nyo lng ung contract and policy maggamit nyo un in the future. pero s mga nd tlga gusto mag insurance, again i feel sorry. maybe you cant get your money back. ako never ako nagpauto debit and wala dn akong cc. i pay may insurance in cash.

    Reply
  11. Mel
    January 9, 2019 at 10:35 pm (7 months ago)

    I was victimized too by same modus, tanong ko lang poafter namin na filled-in ung raffle coupon pinapunta po kmi sa kanilang office then they also ask for our IDs and ATM’s. I handed over my ID and my mom’s ID. They also ask my mom’s atmyagain so I handed it over. We didn’t sign any papers aside from the raffle coupon and the log book (name, status and the bank we we’re using). I sensed that something fishy going on that time so we just to be safe, we closed my mom’s atm so they can’t get money from it. Do they can’t use my mom’s information or they still can to get money or anything from her? Thank you!!

    Reply
    • Jillsabs
      January 12, 2019 at 10:59 pm (7 months ago)

      Hi Mel,

      If na-close na yung ATM card, wala ng makukuha doon.

      Reply
    • Jana
      February 3, 2019 at 10:53 pm (7 months ago)

      Hello mam, pwede ko pa ba mabawi yung pera ko sa mb life kahit na sabihin nilang 2years contract yung saken??

      Reply
      • Jillsabs
        February 5, 2019 at 8:31 am (6 months ago)

        Hi Jana,

        Hanggang 15/30 days lang pagkatapos mo pumirma ng insurance contract ang “cooling off period”, kung saan pwede mong ipakansela ang insurance policy mo at makuha ang ibinayad mo.

        Kung mag dadalawang taon na ang insurance policy mo, hindi mo na pwedeng makuha ang naibayad mo. Pero pwede mong itigil ang pagbayad ng policy para matigil na rin ang insurance policy mo. Hindi naman kelangan na ipagpatuloy mo ang insurance coverage if ayaw mo na o hirap ka na sa pagbayad.

        Reply
  12. kat
    January 17, 2019 at 11:23 am (7 months ago)

    hi. ms jillsabs,

    unfortunately, nabiktima din ako ngyon ng MB life. same stories. kanina ako nag sign tas after an hour pinacancel ko din. kung sa cc po un binawas. mga gano po kaya katagal bago ko marefund ung binawas sakin ng mb life? 🙁

    Reply
    • Jillsabs
      January 18, 2019 at 9:56 pm (7 months ago)

      Hi Kat,

      It depends on your credit card provider. Call your credit card provider first to verify if a credit reversal was indeed made. If yes, it should take between 1-3 months.

      Reply
      • kat
        January 19, 2019 at 11:10 pm (7 months ago)

        hnd pa po narereverse. kase po ung agent na kumausap sakin.. since nag sign up ako sakanila d pdn po pumapasok. di pa po naeendorse ung cancellation letter ko sa cashier na mag eemail dw po sa head office nla.
        pero nagsend na dn po ako s email at ang eeply lang po e irereview pa etc.
        ano po ba right address ng insurance commission para ma cc po cla sa email?

        sobrang helpful po ng blog mo. sinusundan ko po ung mga gnawa nyo.

        Reply
  13. Caroline
    January 18, 2019 at 3:48 pm (7 months ago)

    Good day, Ms. Jillsabs! Your blog and all other people who stated their experiences really helped me out when I researched about MBLife. Unfortunately, I only did that after falling victim to their agents’ trickeries just this last Wednesday, January 16. Their agents just won’t stop talking to you about almost everything they can just so they can keep you entertained or in my opinion, to keep you from feeling anything suspicious; “feeling close” kumbaga.

    I just sent my cancellation letter earlier (I researched for samples on the internet and wrote one accordingly in my situation) using the email I read from one of the comments, “support@mblife.com.ph”. May I just ask if this still works? If this is still the email that I need to set as the addressee? And also, their address. Their website displays a different address than the one written here. Here it’s the 3rd Floor office and on the website, the 11th one.

    Help po, I might wait for a response that’s not gonna come if I made a mistake and the 15 days cooling off period can fly really quick. Thank you so much!

    Reply
    • Jillsabs
      January 18, 2019 at 9:50 pm (7 months ago)

      Hi Caroline,

      From what I know, the website address is still active, same with the MBLife mailing address. Please be sure to CC the Insurance Commission in your letter as well.

      Good luck!

      Reply
      • Caroline
        January 19, 2019 at 3:18 pm (7 months ago)

        Yes! I did CC the Insurance Commission’s email in the letter. Thank you very much! Do I have to call them on their hotline to follow up? Tell them I sent a cancellation letter or something?

        Reply
        • Krish
          January 28, 2019 at 2:02 pm (7 months ago)

          Hi Caroline,

          May I know kung anong naging result ng pag-cancel mo? I am having the same issue. Your reply would be highly appreciated. Thanks a lott!

          Reply
          • Carol Anne Conocido
            February 4, 2019 at 2:07 pm (7 months ago)

            Hello Krish,

            Nagresend ako ng cancellation letter using the email sa website nila: customercare@manilabankerslife.com. I think outdated na yung supportmblife.ph because I waited almost one week for them to respond pero wala akong natanggap.

            After resending to the customercare email, I received an email of ticket receipt, saying natanggap nila request ko and after five days, an acknowledgment to review my request. It says they have a standard process and they’ll give me a response once management comes to a decision and that email was six days ago, January 30.

            They also provided a website, a ticket portal where you can check the status of your cancellation (needs full name and email) di lang ako makalog-in kasi mali yung email na registered sa kanila so tinawag ko ngayon para baguhin.

            I’m just waiting for an email that it’s changed then I’ll check the ticket portal. Once I can access it at pag in process pa rin, (15 days daw and processing kasi kakausapin din nila yung agent involved who is given three days) tatawag ako ulit kasi I know I’ve given them an ample amount of time.

            If you’re trying to call thru provided hotlines nila sa website at either not in service or nire-redirect kayo sa another number to call (happened to me all day), try niyo itong customer service department hotline, (632) 843-4359 local 305.

            Ingat lang sa mga bastos sumagot ng concerns, kasi I encountered one, para bang ayaw niya yung trabaho niya’t he just wants the conversation to be over, para akong nagmumukhang mangmang sa tanong ko. Pero wag kayo papadaig. Kung maaari, wag kayo gumamit ng “po” not to be impolite, but to establish authority, at di nila isiping bata kayo.

  14. Miss A
    January 25, 2019 at 8:27 pm (7 months ago)

    Bigla akong natulala at nanlamig.. scam pala sya. Galing po ako sa Robinsons Galleria knina lang at ganun din may friendly agent at boom next thing I know pumipirma na ako ng forms at member na ako. Please help me to cancel my insurance po medyo malaking amount yun. Masakit sa puso.

    Reply
    • Carol Anne Conocido
      February 4, 2019 at 2:19 pm (7 months ago)

      Hello Miss A,

      Send your cancellation letter using the email sa website nila: customercare@manilabankerslife.com. I think outdated na yung supportmblife.ph because I waited almost one week for them to respond pero wala akong natanggap. CC the insurance commission email then make an email na addressed, not just CC’ed to them. Tinawagan ko kasi IC kung natanggap nila then they checked, when they saw nakaCC lang, sabi sa akin, gawa raw ako ng addressed sa kanila. I was informed I can also call at hanapin si Leila Espineli kasi she handles the concerns for MB Life. This tho, I wasn’t able to do kasi I think, ideally, morning ka tatawag (but I’ll be at work in morning) para andun pa siya, hapon kasi ako tumawag last time at wala siya.

      Once you send your cancellation letter, you should receive an email of ticket receipt, saying natanggap nila request mo then an acknowledgment to review your request. It says they have a standard process and they’ll give you a response once management comes to a decision. They will also provide a website, a ticket portal where you can check the status of your cancellation (needs full name and email).

      If you’re trying to call naman thru provided hotlines nila sa website at either not in service or nire-redirect kayo sa another number to call (happened to me all day), try mo itong customer service department hotline, (632) 843-4359 local 305.

      Ingat lang sa mga bastos sumagot ng concerns, kasi I encountered one, para bang ayaw niya yung trabaho niya’t he just wants the conversation to be over, para akong nagmumukhang mangmang sa tanong ko. Pero wag kayo papadaig. Kung maaari, wag kayo gumamit ng “po” not to be impolite, but to establish authority, at di nila isiping bata kayo.

      Reply
      • Mia
        March 2, 2019 at 5:41 pm (6 months ago)

        Hi po! Nakatanggap po ako ng reply thru email from mblife same sa comment niyu and also they texted me saying na i have to go sa galleria tapos eexplain nila sakin ung concern ko. Kailangan ko po bang gawin un? Ayoko na ngexplaination pwede po bang ung communication idaan thru phone nalang?

        Reply
        • Jillsabs
          March 9, 2019 at 4:48 pm (5 months ago)

          Hi Mia,

          Hindi mo kelangan pumunta sa MB office para maprocess ang cancellation at refund. Malamang susubukan ka lang kumbinsihin na wag nang itigil ang insurance contract.

          Reply
          • Mia
            March 10, 2019 at 10:18 pm (5 months ago)

            Thank you po sa blog niyo. At sa pagreply sa question ko. Tatawagan ko na lang po sila sa landline. Also hindi po ba nagrereply sa mga email at courier ang IC? Naka CC po sila sa email ko at nagpadala din po ako ng sulat. Pero thank you po talaga sa blog niyo. Nagrereview po ako para sa board exam at every time na naiisip ko ung nangyari sakin at sa binabayaran ko na sa credit card ko, sobrang nabubuwisit po ako sa sarili ko kasi nangyari sakin un. Pero ung info po at reply niyo is super helpful. Thank you.

          • Gina
            June 11, 2019 at 3:03 pm (2 months ago)

            HI Ms. Jill,

            Nabasa ko mga comments nio i have the same concern na ipacancel yun policy ko. Puede favor puede ba makita yun sample letter of cancellation. Salamat sa tulog mo …

          • anabel saflor
            June 27, 2019 at 5:50 pm (2 months ago)

            Hi po tama po yan kasi ako bumalik ng pina drop by ganon nga ang nangyari maski nagmakaawa ako na i cancel at maski turuan man lang nila ako ng process ng cancellation di talaga sila naawa sa akin,nangyari po sa akin June 07, 2019 robinsons galleria din po my God sa sobrang pagre reseach ko natagpuan ko ito ngayon, mag iisang buwan na akong di maktulog two times na akong muntik mabangga ng sasakyan dahil sa pagkatulala, nagpa process din po ako hanggang ngayon. 3 credit cards ko ang nai-swipe nila sabi hihiramin lang at titignan lang daw tas ang ending nai swipe po nila dahil maliliit lang naman ang credit line ko at yong isa as in diko pa yon nagagamit nai swipe pa din tlga nila 30,630 lahat Dyosko di ako makatulog para akong mababaliw na diko alam kung san ako kukuha ng ibabayad. Lahat po ng paraan now ginagawa ko nakapag email ako ng June 09, 2019.. June 10, 2019 pina receive ko sa main office yong orig copy. Nag email din po ako sa Insurance Commission at may nakausap naman po ako don pero wala pang email sa akin until now bukas tatawag ulit ako for follow-up. Bakit po ganon pinagawa ako ulit ng letter ng customer care ng MB LIFE eh nakagawa na nga ako na ipina receive ko pa mismo don sabi for final daw at kanina tumawag ako sabi pina process pa daw eh antagal na po worried na ako kasi nag bill na yong china bank due date na sa June 30, 2019 ang amount 10,100..next napo yong dalawang credit card BDO at BPI halos dina po ako nakakatulog kakaisip ng problema na ito pls help me kung ano paba dapat kung gawin

          • Jillsabs
            June 28, 2019 at 7:14 am (2 months ago)

            Hi Anabel,

            Tawagan mo muna yung credit card mo at sabihin mo na unauthorized/ contested charge yung napasok sa credit card mo para ma-hold muna. Worst case scenario, bayaran mo yung minimum habang hinihintay na maibalik sa credit card yung na-swipe ng MB Life.

      • mcr
        April 24, 2019 at 4:02 pm (4 months ago)

        Hi Mam CAROL ANNE CONOCIDO, ask ko lang po kung ano na pong status ng pag cancel nyo sa MB life? Ma re refund ba yung perang nakuha nila sa inyo? isa ako sa mga na biktima noong April 14,2019 and pina cancel ko naman kinabukasan (april 15). Pero may s.o.p pa daw silang sinusunod. sa ngayon inaasikaso ko na ang pag cancel sa insurance.

        Reply
      • Angel
        June 16, 2019 at 8:31 am (2 months ago)

        Ma’am Carol Ann Aside po sa naka cc CLA sa letter na ginawa ko for Mblife need then ilagay ba ung address then nila.Or need ko gumawa ulit Ng letter direct sa kanila ung address

        Reply
  15. Miss A
    January 25, 2019 at 10:20 pm (7 months ago)

    Mam Caroline if possible let’s help each other po. Just made transaction with them earlier today. At pagkauwi ko bigla ko naisip isearch ang mb life. Upon reading na-open ko this very helpful site. And I realized everything.
    I hope you will response po. Maybe we can share contact numbers or email po. Naawa lang ako sa agent ending ako pala kawawa.
    thank you so much

    Reply
  16. Krish
    January 28, 2019 at 2:25 pm (7 months ago)

    Hi there!

    Need help din po. Sobrang nakakagunos. Nangyari lang po sa’kin ito kahapon. Pwede pong humingi ng advice? Thank you. Any response would be highly appreciated.

    Reply
    • joy
      February 18, 2019 at 3:17 pm (6 months ago)

      hi krish narefund mo ba yun pera mo ? ako din kasi nadali ako nun idang araw ngayon andito ko sa office nila sa rob ortigas

      Reply
  17. Marie Dugao
    January 30, 2019 at 9:43 pm (7 months ago)

    Sa mga gusto magkaroon ng insurance mahalagang magsearch muna. Nasa internet ang infos at may directive ang Insurance Commission na ang selling ng insurance should be partnered with banks. I believe maganda ang insurance kasi insurance combined with investment ito. Kungbaga tulad ng forced saving. I brought mine when I was 22/yo and my plan is to let it stay with the insurance company until I reach 60, or should an emergency occur that’s the only time I’ll withdraw it.

    Reply
  18. Margarita Onata Gayagaya
    February 2, 2019 at 9:37 am (7 months ago)

    Hi ganyan din po nangyari sakin dito sa robinson iloilo ang sabi skin ng lalaki na nasa entance banda may gift daw po aku as a shoppers, kilangan ko lang daw po valid id at debit or credit card minimum balance 15k ,so sabi ko bakit mu tianatanung? Para lang daw po yun sa pag claim if ever manalo aku. Hanggang sa dinala nya aku dun sa office nila kasi sabi nya kukunin daw yung gift ko. Pag katapus noon ang bilis ng mga pangyayari napa oo nila aku sa lahat pati atm ko at id kinuha nila di ko rin lubos maisip bakit pirma aku ng pirma sa lahat ng document na binibigay sakin di ko rin namalayan napa oo nila aku sa 14k na kukunin sa bank acc ko. Lahat po ng nangyari parang under control aku lahat sinusunod ko mapa pin ng atm ko at mga contract ay napirmahan ko. Nung umuwi aku don na bumalik yung katinuan ko at halos nanginginig yung buo kung katawan sa nangyari. Binalikan ko ulit ung office nila sa robinson ang gusto ko ipa cancel that day mismo peru ayaw nilang i cancel. Pag ka umagahan bumalik nanamn aku dun at manager na mismo ang nka usap ko halos nag kagulo na kmi dun peru ang sabi lang ng manager makakancel ko po daw yun peru wala akung mkukuha kahit sentimo .patulong naman po

    Reply
    • Jillsabs
      February 5, 2019 at 8:33 am (6 months ago)

      Hi Margarita,

      Nakasulat na sa post kung paano mapapa-cancel ang insurance contract at maibalik ang perang naibayad na. Pakisunod na lang ng mga steps na nakasulat.

      Reply
      • Angela
        February 23, 2019 at 3:53 pm (6 months ago)

        Hello ms. Jillsabs kaka-follow up ko lang po ngayon ng quit claim ko. Nagpunta ako office sa rob galleria nung monday and sabi ng agent sila na magpapasa sa head office. Nung finollow up ko sa agent ng tuesday di pa daw naipasa kasi walang pipirma and next week pa daw malalaman kung ready na ang quit claim,ang problema ko po pabalik na ako sa trabaho abroad nitong march 3. At ang sabi lang sakin ng agent di daw nila alam kelan magiging ready ang quit claim dahil office na daw nila ang mag iinform sa akin. Ask ko lang po if hindi ko man mapirmahan ang quit claim at i-close ko nalang ang account ko kusa run ba mag close ang insurance na napirmahan ko?

        Reply
        • Jillsabs
          March 9, 2019 at 4:58 pm (5 months ago)

          Hi Angela,

          Wala kang kelangang pirmahan para macancel ang insurance contract. If ever, ang kelangan mo lang pirmahan ay ang acknowledgment receipt ng refund check pag kinuha mo na ito.

          Reply
          • dhel
            June 8, 2019 at 5:59 pm (2 months ago)

            hello ms jillsabs same ng sken..nh mmesage sila sken at personally need dw ako makausap s office nila kc hindi dw maipprocess kunh di ako makakausap.kc dun dw s branch n un kung saan ako ng sign i poprocess ang cancellation ko..pilit nila ako pinapupunta s office nila at my pipirmahan dw pati ako

    • Jennifer
      March 24, 2019 at 5:47 pm (5 months ago)

      Mam Margarita, nakuha nyu pera nyu?
      TagaIloilo rin po ako?

      Reply
    • Jennifer
      March 24, 2019 at 5:55 pm (5 months ago)

      Mam Margarita, yun din po ang nagyari sa akun from Iloilo rin po ako, sa robinson Iloilo then po ako kinausap same case po tayo. Narefund po ba ang pera nyu?

      Reply
    • Jennifer
      March 24, 2019 at 5:55 pm (5 months ago)

      Mam Margarita, yun din po ang nagyari sa akun from Iloilo rin po ako, sa robinson Iloilo then po ako kinausap same case po tayo. Narefund po ba ang pera nyu? Help me po.

      Reply
  19. Lane
    February 6, 2019 at 6:44 pm (6 months ago)

    Same situation here sa SM Dasma.. Last January 30.. Nakabantay sila sa may ATM Machine tapos titignan daw nila ung resibo sa pagwithdraw after ko mag withdraw hinihintay talaga ako ng agent para dun sa resibo tapos binigay kasi nga wala 400 na lang naman laman nun tapos sabi nya qualified daw ako sa mga free shopping bag at raffle ng 150,000 ako naman si Tanga kasi nga free go lang and then ayun parang naging close na kami pinapunta na ako sa office sabi makinig lang daw ipapakila lang ung MB life insurance within 18 mins tapos grabe lagpas isang oras ako dun ayaw nila ako paalisin lalo na’t alam nila na may pera ka jusko!!! please help. Ano po gagawin ko? Parang nawala ako sa wisyo nun sabi na sige mam try na natin subject for approval pa naman yan credit card nyo kung papayagan kayo eh ako naman kasi nga ayaw nila ako paalisin tapos pilit kong sinasabi na sa March na ko kukuha ayaw nila eh nasa isip ko Shopmore naman ung CC ko baka nga di ma approve. Ayun na approve nakuhaan ako 7600 please help nasa cooling period pa nman ako please po

    Reply
    • Rhea Mhary Leene A. Calandria
      June 6, 2019 at 2:49 pm (2 months ago)

      Kakakuha ko lang din saken last June 4,2019 sobrang hindi ko din alam yung nangyari. Kakawithdraw ko lang nun and sabi nga nila is for free naman. Akala ko basta lang magbbgay ng gift na for free then raffle. Hanggang sa dinala nila co sa office nila. Medyo confused talaga ko kaya nagsearch ako about sa company nila and eto yung nakita kong thread. Pano kopo kaya mababawi yung 7680 na nakuha sa atm ko. And gusto ko na din siyang ikancel. Sm Sta.rosa naman po ako.

      Reply
  20. Jojit
    February 15, 2019 at 8:37 pm (6 months ago)

    Pa help po,pano magcancel sa MB life?

    Reply
  21. Suzanne
    February 17, 2019 at 12:05 am (6 months ago)

    Hi ms. Jillsabs, ask ko po if ilan ang maximum days para maibalik ang premium refund. Is it 30 to 45 days? Anu po b ang dapat gawin if until now d ko pa nkukuha ang refund ko. Last nov 2018 nila inaapprove ung cancellation ko but til now la pa din. More than 60 days na working days pa un. Lagi nila sinasabi na ttwag sila pg ok na. Ano po ba ang tamang gawin para mapabilis. Thank u.

    Reply
    • Chel
      May 17, 2019 at 1:21 pm (3 months ago)

      Hi Miss Suzanne just want to know any update SA case u Po ?

      Same situation here fresh yesterday Lang na modus and nag send ndin kmi today Ng cancellation letter

      My update npo ba naibalik npo ba nila pera u?

      Reply
  22. joy
    February 18, 2019 at 3:20 pm (6 months ago)

    hi krish pedeng bang magtulungan tayo to get our money back ?

    Reply
    • Angelo
      April 29, 2019 at 7:03 pm (4 months ago)

      Hi Ms. Joy. Kumusta na ang cancellation request niyo sa MB Life? Natapos niyo na ba? Pwede po ba magtulungan tayo? Nakausap ko na si Ms. Leila Espineli ng Insurance Commission last Friday and she gave me the name of the contact person in MB Life Head Office Makati. You can contact me at 09993298404 or through my email : geloisleta23@yahoo.com. My name is Gelo.

      Reply
    • Janine
      May 25, 2019 at 1:47 am (3 months ago)

      Hai nakiha nyo n po b ung pera nyo..magtulungn po tau kung pnu kunin…message nyo po ako tru messenger pls.. eninaj Fernando gardoce

      Reply
  23. Joseph Marquez
    February 19, 2019 at 10:02 pm (6 months ago)

    Hayyyy nadali din ako nyan d2 sa Lucena City kanina lang. Same story din ng mga nabasa ko d2. Alam nyo yung pakiramdam na ang bigat bigat. Lalo p at nagaway kmi mag-asaw. Tama siguro n dumiretso n ako magsend ng cancellation letter kesa bumalik sa knila bukas. Basi kc sa mga comments walang nangyari eh. Patulong naman po bka maprovide nyo ako ng sample ng letter. Salamat po

    Reply
    • maria monica yasay
      April 27, 2019 at 1:30 am (4 months ago)

      hi po tga lucena dn po aq navictim dn po aq kahapon lng.. ask q lng po if nabawi u n po yung pera n binayad mo. thanks po reply

      Reply
      • Joyce
        May 20, 2019 at 6:49 am (3 months ago)

        Hi taga lucban po ako, nabawi nyo pa po ba yungpremium payment nyo? Hindi pa po ako pumupirma ng policy contract

        Reply
      • Edz
        June 6, 2019 at 11:36 am (2 months ago)

        hi isa rin po aq sa nbiktima nila sa SM lucena,my nkakuha n po ng refund nila?

        Reply
        • James
          June 20, 2019 at 12:13 am (2 months ago)

          Hi po kakabiktima lang din po sa akin… Anu pong ginawa ninyo?

          Reply
          • Jillsabs
            June 27, 2019 at 12:22 pm (2 months ago)

            Hi James,

            Pakibasa ng post. Nakasulat na doon kung anong gagawin para ma-refund ang binayad mo.

    • dhel
      June 4, 2019 at 1:24 pm (3 months ago)

      hello po..naayos nyo npo ba ang s inyo? na icancel npo b nila?

      Reply
  24. MCA
    March 2, 2019 at 5:36 pm (6 months ago)

    Hi po! Sa mga nakapag cancel po at naibalik ung sapilitang chinarge sa kanila? Nag sumbit po ako ng email at nagreply sila and nagmessage din po sila sa text. Sabi nila pumunta daw po ako sa branch nila sa galleria ieexplain daw po sakin nung nakausap ko ung about sa concern ko. Kelangan ko pa po bang pumunta? Hindi po ako matapang sa ganyang confrontations. Akala ko po ung 30 days period is unquestionable na kapag nagdecide kang ipacancel hindi mo na kelangan mag explain? Tho ginawa ko un sa letter.

    Reply
    • Jillsabs
      March 9, 2019 at 4:48 pm (5 months ago)

      Hi Mia,

      Hindi mo kelangan pumunta sa MB office para maprocess ang cancellation at refund. Malamang susubukan ka lang kumbinsihin na wag nang itigil ang insurance contract.

      Reply
    • Perz
      June 22, 2019 at 11:17 pm (2 months ago)

      Hello MCA …ako June 9 ako nabikyima nla sa galleria din ..pero kinaumagahan nagsubmit ako ng cancellation personally sa main office nila. At nkailang text na ang galleria sa akin di ako pumupnta kc tama maam JILLSABS kc kombinsihin ka nila na wag ituloy ang contract. Tinanong ko ang main office nila kong need ko pa pmnta doon sa branch kong san ako nvictim huwag na daw doon nlang ako nagfollow up sa main nila kc sila msmo nagforward sa branch nila ng cancellation at magprocess kaya huwag knang pmnta doon. Pwede tayo magtulungan text mo ako 09978449089.

      Thank you.

      Reply
  25. Princess Moises
    March 6, 2019 at 11:53 am (6 months ago)

    Hi, sino na po nakapagrefund from MB Life? Help please.

    Reply
    • Jillsabs
      March 9, 2019 at 4:40 pm (5 months ago)

      Hi Princess,

      Nakalagay na sa lahat ng posts on MB kung paano ikakansel ang insurance contract at iparefund ang naibayad, pakibasa na lang.

      Reply
      • Clark
        March 14, 2019 at 1:43 am (5 months ago)

        Hi Ms. Jillsabs. Yesterday, I received a call ftom MB Life Makati Office confirming that my request for cancellation has already been aporoved. I emailed my cqncellation letter to last Feb. 18. Ayon sa agent na nakausap ko, kelangan ko daw magreport sa Makati Office to sign the waiver forms, tapos MB Life na daw ang mag settle nung 12,200 na na charged sa credit card ko. But the agent said that I need to pay Php500.00 for the policy cancellation fee & Php 500.00 for the administrative fee. At dahil 2 policy (LIFE SAVER POLICY at
        PERSONAL ACCIDENT INSURANCE POLICY) ang ibinigay sa akin nung agent nang hindi ko nalalaman, I need to pay 2,000. Tama ba yung sinisingil nila sa akin? I thought it was the same policy?
        Next friday pa ang schedule ko sa Makati Office.

        Reply
        • Jillsabs
          March 16, 2019 at 8:02 am (5 months ago)

          Hi Clark,

          Posibleng may admin fees nga na ipapatong ang MB Life, common naman yon. Pero hindi naman nakasalalay sa pagbayad ng admin and policy cancellation fees yung pag cancel ng policy mo, as long as pasok sa cooling period yung pagrequest ng cancellation, automatic cancellation na yon.

          Reply
          • Ahne
            April 25, 2019 at 4:22 am (4 months ago)

            Hi mam question did you also pay for the fee? I just got scammed yesterday. Im thinking if can i just go to my bank and cancel the transaction made in my debit card sobrang laki kc ng nkuha skin dhil annual ung nabayaran ko

          • Jillsabs
            May 4, 2019 at 8:52 am (4 months ago)

            Hi Ahne,

            Pwede rin na ipa-block mo sa credit card yung transaction pero gumawa ka rin ng cancellation letter para siguradong ma-cancel yung insurance contract.

    • Clark
      March 14, 2019 at 1:39 am (5 months ago)

      Hi Princess. Yesterday, I received a call ftom MB Life Makati Office confirming that my request for cancellation has already been aporoved. I emailed my cqncellation letter to last Feb. 18. Ayon sa agent na nakausap ko, kelangan ko daw magreport sa Makati Office to sign the waiver forms, tapos MB Life na daw ang mag settle nung 12,200 na na charged sa credit card ko. But the agent said that I need to pay Php500.00 for the policy cancellation fee & Php 500.00 for the administrative fee. At dahil 2 policy (LIFE SAVER POLICY at
      PERSONAL ACCIDENT INSURANCE POLICY) ang ibinigay sa akin nung agent nang hindi ko nalalaman, I need to pay 2,000. Next friday pa ang schedule ko sa Makati Office.

      Reply
      • Jamaima
        April 15, 2019 at 7:02 am (4 months ago)

        Ma’am sa email lng po b na toh kayo nag-email customercare@manilabanjerslife.com? Wala narin po ba kayong ibang ginawa after you send the email?

        Reply
    • Angelo
      April 29, 2019 at 7:13 pm (4 months ago)

      Hi Ms. Princess. Kumusta na ang cancellation request niyo sa MB Life? Natapos niyo na ba? Pwede po ba magtulungan tayo? Nakausap ko na si Ms. Leila Espineli ng Insurance Commission last Friday and she gave me the name of the contact person in MB Life Head Office Makati. You can contact me at 09993298404 or through my email : geloisleta23@yahoo.com. My name is Gelo.

      Reply
      • Jemi
        May 30, 2019 at 7:12 pm (3 months ago)

        Paano po ma-contact si Ms. Leila Espineli? Thanks po

        Reply
  26. Efmar
    March 12, 2019 at 2:03 pm (5 months ago)

    Paano po kaya ma reklamo sa kinauukulan itong ginagawa ng manila bankers. Mga manloloko ang mga yan. Ako din nabiktima 2013 pa. Mag nag text sa akin na nanalo ako ng mga freebies at scholarship dati. dahil sayang naman pumunta ako sa office nila. Tapos sasabihan ka nag mag save daw sa Manila bankers. Kinlaro ko talaga na saving lang ang gagawin for five years. Tapos after five years mag pension ka daw for the next five years. Then after ma claim mo ang buong na save mo na money pagkatapos ng Sampung taon. Tapos while saving, makaka avail ka ng mga insurance from them. So savings lang daw. Yun ang akala ko. pero after nagpakahirap akong magbayad ng isang taon kasi kailangan kang bumalik sa kanila para i continue, hindi ako nakabalik kasi na assign ako sa mindanao. So nag email ako sa customer support nila ang sabi kapag di ko daw na continue mauubos daw yung kasi mag pipenalty. Nagtaka ako bakit mag pipenalty e savings naman yun. Mga manloloko! Sana may mag lalakas lood pumunta sa tulfo niyan para maglabasan lahat ng naloko diyan ng manila bankers kasi kawawa yung naghirap para kumita tapos ma hold-up lang nila.

    Reply
  27. Anne Realon
    March 22, 2019 at 9:42 am (5 months ago)

    Nascam din po ako. 21810.00 ang swipe sa credit card ko. Nakapagsigned in po ako sa lahat ng docs. Wala ako plan kumuha pero nasales talk ako. Mag1yr na po sa april 4 2019. Pero nakalagay don non refundable if irefund naman may pre termination fee. I need help. I need to refund the money..

    Reply
  28. Jamaima
    April 15, 2019 at 11:21 am (4 months ago)

    Ma’am ask ko lang pagkatapos mag email sa customercare ng mbp..need dn po bang mag email sa insurance commission? Please kelangn ko po ng help..Thank you

    Reply
    • Angelo
      April 29, 2019 at 7:14 pm (4 months ago)

      Hi Ms. Jamaima. Kumusta na ang cancellation request niyo sa MB Life? Natapos niyo na ba? Pwede po ba magtulungan tayo? Nakausap ko na si Ms. Leila Espineli ng Insurance Commission last Friday and she gave me the name of the contact person in MB Life Head Office Makati. You can contact me at 09993298404 or through my email : geloisleta23@yahoo.com. My name is Gelo.

      Reply
  29. maria monica yasay
    April 27, 2019 at 1:07 am (4 months ago)

    anu po dapat gawin para mabawi ung pera? nangyari dn po yan s akin ngayon d2 s sm lucena

    Reply
  30. Sarah
    April 30, 2019 at 9:58 pm (4 months ago)

    I have just today (April 30, 2019) been convinced by one of Manila Bankers Life agents — a “Dustin”, in the SM Santa Rosa branch — to avail of an insurance policy, amounting to Php 50,890 annually, to be taken from my Metrobank credit card, of which I’m not the primary.

    Quite honestly I wasn’t interested in an insurance policy, I have just a few months ago started working and I’m not nearly old enough to worry about my health or accidents. I was simply browsing in the mall when a man named “Jayson” (no surname provided) told me they were giving away freebies (pens, umbrellas, fans, flash drives) as “thanks” to those who have credit cards or ATM cards. All I apparently had to do was fill up a raffle coupon and I get my freebie. He seemed desperate to fill his “quota” so I decided to go ahead. But “Jayson” started to bring me to the “Manila Bankers Life” office which is quite a walk away and in a different building, where he said I only had to listen to 30-45mins of a presentation and I could get my freebie without a single peso spent. Then another agent, a “Dustin Troy Arambulo” started a sales pitch that lasted for over THREE HOURS. All the while I couldn’t leave and was pressured into agreeing to an insurance policy.

    I never wanted one, but the agent was quite vicious and pressured me a lot, whenever I said I wasn’t interested or that maybe I’ll come back the next day, he would tell me it had to be done “today” because I “never know” if I “could get into an accident later.” It was phrased quite threateningly. Simply put, I was pressured into agreeing to an insurance policy, and I was left feeling like I was thoroughly duped.

    Moving on, as I left the mall I belatedly noted that during the agent’s “sales pitch”, my credit card was for a while taken from my sight for allegedly “confirmatory” processes, a time in which my card may have been swiped and used for unknown purposes/transactions. My credit card should not have left my sight, and if they were truly an honest company they would have made sure to take measures of transparency and showed me every step of what they have done to my credit card, if it really was necessary that they take it. They said it was for verification only and that they would contact me once the bank has approved, and that they have not swiped it at all, but if it was out of my sight, they can’t guarantee that they did nothing untoward. They made me sign a form that says I consent to an autodebit or some such, and I inquired why I had to sign it, and they said that it was just for confirmatory purposes even if the form clearly wasn’t for that. In retrospect, it sounds almost painfully suspicious.

    I wanted to be ahead of things and urgently cancel the account made, and possibly refund whatever has been taken from the bank savings if ever any was taken, before anything unsavory occurs.

    So I emailed a cancellation letter to the costumer support address that the agent provided and was printed on the envelope provided, which was costumercare@manilabankerslife.com , which apparently does not exist at all. This left me quite terrified, so I searched on the internet and found here that there was another email address for costumer support, which was support@mblife.com.ph. My cancellation request was sent the second time around, but the fact that the email address I was first provided was fraudulent and quite frankly nonexistent, urged me to report this company.

    What is the next step I must take? Should I send pictures of the papers I was given to IC or something? Any details you might need me to submit? I have still not gotten a reply from MB Life (hopefully the real one), and I am in desperate need of assistance. Please help me.

    Reply
    • Jillsabs
      May 4, 2019 at 8:51 am (4 months ago)

      Hi Sara

      Please read the post. The steps you need to take for the return of your premium payment are there.

      Reply
  31. Ailen degala
    May 1, 2019 at 9:24 pm (4 months ago)

    Hi po ms. Jillsabs, is there any possibilities po na maibbalik sa amin ung pera na nakuha sa amin? Nakapagsigned din po kasi aq kanina lng po and i already email na din po si mb life at commisioner insurance po. Tnx

    Reply
    • Jillsabs
      May 4, 2019 at 8:50 am (4 months ago)

      Hi Ailen,

      Basta magpadala ka ng cancellation letter within the cooling period, mababalik ang nabayaran mo sa MB Life.

      Pakibasa na lang ng post at sundan ang steps for reimbursement.

      Reply
      • Ailen degala
        May 5, 2019 at 8:40 am (4 months ago)

        Hi again Ms jillsabs ask ko lng din po kasi kinukulit din po aq ng agent ko sa rob galleria need ko daw po ipasign sa manager nila ang cancellation letter ko and need makuha ang policy sa akin, need ko pa po ba talagang pumunta sa knila? Or intayin nlng po ang approve email coming from their headoffice po? Thankd again Ms. Jillsabs

        Reply
      • julie ann
        July 12, 2019 at 1:20 pm (1 month ago)

        Hi miss jill. Nakapgpasa na ko ng cancellation letter s branch na pinag signed up ko pero nung nagfollow up ako s customer service d p dw cancel ang plan ko. Pano ggawin ko?

        Reply
        • Jillsabs
          July 16, 2019 at 11:26 am (1 month ago)

          Hi Julie Ann,

          Nagpadala ka din ba ng kopya ng letter cancellation sa Insurance Commission?

          Kasi kapag hindi naka-CC ang Insurance Commission, most probably hindi aaksyunan ang letter cancellation mo.

          Reply
  32. Ailen degala
    May 5, 2019 at 9:49 am (4 months ago)

    Hi again Ms jillsabs ask ko lng din po kasi kinukulit din po aq ng agent ko sa rob galleria need ko daw po ipasign sa manager nila ang cancellation letter ko and need makuha ang policy sa akin, need ko pa po ba talagang pumunta sa knila? Or intayin nlng po ang approve email coming from their headoffice po? Thankd again Ms. Jillsabs

    Reply
    • Jillsabs
      May 13, 2019 at 9:39 am (3 months ago)

      Hi Ailen,

      No need to let MB sign your cancellation letter kasi hindi naman nila kelangan i-approve ang cancellation request mo. Kaya nga automatic cancellation kung ang request ay ginawa sa loob ng cooling-off period.

      Reply
  33. Jenifee
    May 9, 2019 at 12:27 am (3 months ago)

    Ngayon ko lang po ito nabasa …yung akin po nung april 11 2019 pa..may chance pa kaya n mabalik yung saken kung mag send ako ng cancellation ngayon

    Reply
    • Jillsabs
      May 13, 2019 at 9:37 am (3 months ago)

      Wala na kasi tapos na ang cooling off period. Pero hindi mo naman kelangan ituloy ang pagbayad, maka-cancel din ang policy kung hindi mo siya bayaran.

      Reply
      • Ms. S
        June 26, 2019 at 3:40 pm (2 months ago)

        Aw. Balak ko na sana this coming sunday magdeposit ulit, nakapagsign ako nung March 3 payun sa Rob Galleria, since tapus nayung cooling period ko so wala na tlaga chance po marefund yung unang hulog ko? Na curios lang ako, nagsearch at nakita ko tong site. Do i still need na magpasa ng cancellation letter po? para macancel ung contract po?

        Reply
        • Jillsabs
          June 27, 2019 at 12:18 pm (2 months ago)

          Hi Ms. S.,

          Lagpas na yung cooling period so hindi mo na mababawi yung binayad mo. Pero kung gusto mong macancel ang contract, wag mo lang bayaran ang premium at automatic yan na ma-cancel.

          Reply
  34. Jeanella Ortiz
    May 17, 2019 at 10:32 pm (3 months ago)

    Hi ganyan din po nangyari sakin dito sa sm lucena ,ang sabi skin ng babar na nasa entance banda may gift daw po aku as a shoppers, kilangan ko lang daw po valid id at debit or credit card ,ako naman ay tango lang ng tango. aku.
    Hanggang sa dinala nya aku dun sa office nila kasi sabi nya kukunin daw yung gift ko. Pag katapus noon ang bilis ng mga pangyayari napa oo nila aku sa lahat pati atm ko at id kinuha nila di ko rin lubos maisip bakit pirma aku ng pirma sa lahat ng document na binibigay sakin di ko rin namalayan napa oo nila aku sa 25k na kukunin sa bank acc ko. Lahat po ng nangyari parang under control aku lahat sinusunod ko mapa pin ng atm ko at mga contract ay napirmahan ko. Nung patapos na saka ko narealize ang lahat. Sabibko baka pwedeng mabawi ko pa.. Sabi nila gagawan daw ng paraan kahit downgrade.halos nanginginig yung buo kong katawan sa pangyayayari. Ang gusto ko ipa cancel that day mismo peru ayaw nilang i cancel. Lunes daw ako abbalik at gagaean daw nila ng paraan na mapabalik sakin within two weeks. Sabi ng manager makakancel ko po dsw yun. .Help naman po.

    Reply
    • Jillsabs
      May 22, 2019 at 2:43 pm (3 months ago)

      Hi Janella,

      Pakibasa lang ng post. Nandiyan na ang paraan kung paano mababawi ang ibinayad mo.

      Reply
    • dhel
      June 4, 2019 at 1:28 pm (3 months ago)

      hello po sa lucena din po ako nkapgsign s MBlife..last May..naayos nyo npo ba ang sainyo..thnks!

      Reply
      • Panii
        June 20, 2019 at 10:11 pm (2 months ago)

        Hi me too SM lucena din madami din akong nakasabay today.. ask ko lang if marerefund ko pa? Pirma lang dn ako ng pirma pero sabi nila balik daw ako bukas pra sa contrata ko.. nag cash ako kc debit card sana kaso pag swipe nila nag eerror dun plang kinabahan na ako kaya nag cash ako 1680 lang naman kaso kinakabahan ako sa card ko savings kc.. nagtaka kc ako bakit error 2x repeat pa

        Reply
        • Scammed
          July 7, 2019 at 3:20 pm (1 month ago)

          Hello,

          Tanong ko lang din po if nabawi niyo na yung pera niyo?

          Reply
  35. Marie rose
    May 20, 2019 at 8:57 pm (3 months ago)

    Hello mam aq po mg 2 years na ok po ba tlga?

    Reply
    • Jillsabs
      May 22, 2019 at 2:13 pm (3 months ago)

      Ok ang alin? Kung ang tinatanong mo ay kung ok pa makuha ulit ang binayad mo, hindi na pwede kasi lagpas na ng 1 month cooling period.

      Reply
  36. Cerlyn
    May 24, 2019 at 9:58 am (3 months ago)

    Nbiktima din asawa ko ng march 18 pmunta sya sm north dhil my kdeal sya sa gitara nya at susunduin ako pgkatspos.sbi nya my lmapit na isang agent ng mb life ngtanong kng my atm ofe daw mnalo ng raffle worth 150k libre lng nman pero need lng resibo ng atm ng my nkita my laman sinama daw sya sa office 15 mins lng daw para sa gift,ayaw daw nya nun hanggang sa tmagal ng tumaga,una 60k ung unang offer n annual hulog hanggang sa bumaba ng bumaba dhil ayaw tlga ng asawa ko mglabas ako nman nghihintay sa asawa ko para msundo late n din sya,ayaw daw sya paalisin hngng ng sign na sya ng 14680 annual hulog,prang pinagtulungan daw sya,dhil nrin sa glit n din aq bkit wla pa sya at dko alam n andun pla sya s mb life,pmyag n din sya pra mkaalis at mpuntahan aq,pgkita namin prang tulala at d mktulog asawa ko un pla ngyari,mkukuha p po b un pera.

    Reply
  37. Kate Justine Flores
    May 25, 2019 at 7:09 pm (3 months ago)

    Na biktima rin po ako ng MBLife. Sa Rob Galleria naman po ako sa Ortigas. Papunta sana ako ng NBI nun (April 23, 2019,Tuesday) pero pagdating ko sa entrance, sabi ng guards sarado daw ang NBI. May mga agents nang nakaabang sa entrance palang. Tapos kinomfort nila ako since sayang naman daw yung punta ko. Tinanong ako if may cc ako, kelan ko daw last na ginamit, may pa roleta pa sila tapos pwede daw ako manalo up to 150k. Nanalo daw ako ng bag sacpagpapaikot ko ng roleta. Tapos para ma claim, kailangan daw sumama sa office nila. Kailangan daw umattend ng orientation na aabot ng 45mins. Pagdating namin sa office, may kumausap saakin tapos chika chika ng konti hanggang sa unti unti pinapakilala nya na yung mblife. Inofferan ako ng insurance, di ko na maalala kung magkano e pero malaki rin. Tapos binigyan ako ng papel, pinapasulat yung personal info ko. Tapos nakita ko na application form, ibinalik ko right away yung papel kasi nga wala naman akong plan kumuha. Tapos inofferan ako ng mas mababa. In my case, 3360.00/year yung inoffer sakin. Dahil nga naisip ko na kung yearly na bayad na yun, di sya ganung kabigat sa bulsa. Hanggang sa pumayag na akong mag sign. Pinapang front pa nila si Boy Abunda. After ko lumabas ng office, saka lang ako nakapag research about sa MBlife. Mabuti nalang at nakita ko itong blog na ito. The same night, nag send agad ako ng email sa MB na naka CC ang IC. Nagreply ang MB at sinabing na receive daw ang concern ko. Same same. May SOP daw na max of 30days. May 13, may na receive akong email from IC, binigyan si MB ng 10days para aksyunan y7ng request ko. Di lang ako sure kung na send na rin ba sa MB yun, sa email kasi ng IC, ako lang yung pinagsendan, di naka CC ang MB. So, inassume ko naman na nasend na nila kaya di ko nalang sinend. I was expecting last May 23 na may feedback na sila, but still, no reply from MB. Tumawag ako sa trunkline nila kahapon tapos binigyan ako ng ibat ibang contact # pero same tao pa rin yung makakausap ko. Sasabihin nyang itratransfer ako sa customer care pero after ilang minutes, ibaba nila yung phone. Mga thrice yun nangyari. Nag abang ako ng update the whole day still wala pa rin. Ang mali ko lang e di na ako nakapag send ng hard copy ng letter sa IC at MB since nagreply naman pareho. But i am planning na mag send na on Monday including yung proof na nakapag file ako ng cancellation letter within the cooling-off period. Magwo-work pa po ba yung ganun? Thank you po sa response. At thankful din po ako na nabasa ko it9ng blog niyo. Really helpful.

    Reply
  38. Jemimah
    May 30, 2019 at 6:01 pm (3 months ago)

    Hello po! Nabiktima din po ako last Sunday lang (May 26, 2019) sa Robinson’s Galleria bago ako umuwi sa province ko. Pagka-uwing pagka-uwi, nireasearch ko po agad at nakita ko ito. Sinundan ko po steps na binigay nyo. Nagsend ako ng email sa MBLife head office at Insurance commission last Monday night. Nagpadala din po ako ng hars copies kahapon lang. Nagreply naman po sa email, pero dini-rect lang ako sa customer service sute nila at binigyan ng ticket/reference number, may nakaassing na din pong staff pero wala pa din pong response regarding sa concern ko. Ask ko lang po kung gaano katagal po sila nagrespong sa inyo, at gaano katagal yung processinh at ano pa po mga need ko gawin? Please help me po 🙁

    Reply
    • Kate Justine Flores
      June 3, 2019 at 6:23 pm (3 months ago)

      Kulitin mo lang. As in mag send ka nang mag send ng email. Sa case ko, nag reply sila mga 3 days after pa ng 30days na max SOP nila. Kinulit ko talaga. Tapos may tumawag sa akin from mb life naapprove nga daw yung cancellation ng policy ko tapos inimbitahan ako pumunta sa main office nila. Kaya lang, meron palang cancellation fee na 1000. Tapos yung binayad ko since CC ang ginamit kong mode of payment, ibabalik lang nila yung credit sa card ko, hindi nila ibabalik in cash.

      Reply
    • Lyn Flores
      August 10, 2019 at 8:50 am (1 week ago)

      Hi, did you pay for the cancellation fee?

      Reply
  39. Rasol
    June 14, 2019 at 11:53 am (2 months ago)

    May nascam po ba this june 2019? Let’s help each other po. I was scammed yesterday June 13 2019. Around robinson galleria po and 10300 yung nadebit sa account.

    Reply
    • Mj
      June 15, 2019 at 7:36 pm (2 months ago)

      Ako po .kahapon pa lng ako.kayo?

      Reply
      • Perz
        June 22, 2019 at 7:28 pm (2 months ago)

        Same din ako June 9 nmn ako sa robinson galleria pero nagfile na ako ng cancellation ako msmo ang nagpnta sa knila sa head office kc mlapit lang sa akin ..at nag email na din ako sa bsp at lahat yun nak cc kay IC ..at sa mb…pero di ako satisfied pinuntahan ko knina lang since malapit sila sa akin at ang ..nka assign sa akn na agent nkausap ko din …maximum 30 days ang knilang cancellation…pero need po talaga maging active dto…para mabawe natin.

        Reply
      • Perz
        June 22, 2019 at 11:24 pm (2 months ago)

        Ako june 9 2019..sge text niu ako 09978449089.

        Reply
    • Mj
      June 19, 2019 at 10:59 pm (2 months ago)

      Hi Rasol,
      Kamusta ung sayo ok naba.
      Sabay Tayo punta sa mb

      Reply
    • Perz
      June 23, 2019 at 7:35 pm (2 months ago)

      Hello pls contact me, magtulungan tayo June 9 ako …navictim.09978449089.

      Reply
      • anabel saflor
        June 27, 2019 at 6:45 pm (2 months ago)

        hi po nangyari din po sa akin June 07, 2019. nagpa process pa din po ako until now

        Reply
  40. EJ
    June 17, 2019 at 6:56 pm (2 months ago)

    I had the same experience. Last April 27, somebody offered me this insurance. Di ko plano kumuha pero napapayag nila ako. Immeet ko lang mga kaibigan ko nun sa mall pero yun ang nangyari. Hindi ko alam gagawin ko. Alam ko nascam ako bago pa man mag agree mga kaibigan ko nung time na yun. Tapos bigla ko nalaman ngayon na pwede pala yun icancel. But, it is almost more than a month. Possible pa ba yun maicancel?

    Reply
    • Jillsabs
      June 27, 2019 at 12:24 pm (2 months ago)

      Hi EJ,

      No, lagpas na sa cooling period so hindi na pwede ma-cancel at mabawi ang ibinayad mo. Pero kung hindi mo babayaran ang succeeding premium payments, automatic na lang na ma-cancel ang policy.

      Reply
  41. DRUANNE
    June 21, 2019 at 7:34 am (2 months ago)

    Hi,

    I availed their policy last May 27, then a few hours after signing I felt skeptical kaya ng search ako and I read this thread. I immediately sent my cancellation of policy letter through email and I sent it to these:
    customercare@manilabankerslife.com
    support@mblife.com.ph

    and naka CC din ang Insurance Commission, with the following email ads:
    publicassistance@insurance.gov.ph
    reportscam@insurance.gov.ph

    On May 29 I sent a copy of the exact letter I emailed to the Insurance Commission via courier. I addressed it to Ms. Leila Espineli with the contact number 5238461, since di ko po alam yung mobile number. Also on May 30, I personally went to MB Life’s main office in Ayala to submit a physical letter and solidify my cancellation request. If you’re not around NCR area, I suggest mag send kayo ng physical copy of the letter you emailed, via courier, to MB Life’s main office, please see address below.
    MB Life Insurance Corp.
    3rd Floor, VGP Center, 6772 Ayala Ave,
    Legazpi Village, Makati City,
    Philippines 1223.

    A few days after ng reply ang MB Life thru email that a ticket has been opened regarding my request, follow niyo lang yung instructions ng registration then take note of this ticket number. After 2 weeks there were no updates from their end so I decided to visit their main branch again to ask for updates and sabi nila nasa top management na daw yung case and up for evaluation, so I just asked for a contact number that I can call or text, however I was never able to call or text but just in case someone needs it, these are the numbers they gave me:
    09175424079 – Look for Victoria Panis or Hydee.

    On June 19, I received an email from Insurance Commission with an attached document that they sent to MB Life’s office that states they demand action done on my case. I forwarded the document attached to the ticket I have with MB Life so as to properly document the files I have received and to help resolve my request.

    And just yesterday, I was called by someone from MB Life informing me that my request has been approved and they are inviting me to sign documents and waivers at their main office to formalize the process. I was also informed of the fee I have to pay, totals to 1000PHP which is just admin fees and it was in one of the documents I have signed upon availing the policy so I didn’t argue. They agreed to just deduct the fees to the amount they need to refund.

    I’ll be going to their office this Tuesday and hopefully it finally solves the issue.

    Sorry for the lengthy comment I just tried to be detailed as possible, but if you have questions, ask away, I’ll try to respond as much as I can. I pray everyone gets their refund.

    Reply
    • Jillsabs
      June 27, 2019 at 12:19 pm (2 months ago)

      Hi Druanne,

      Thank you for this very detailed comment! I’ll be posting this soon so that others can be informed as well.

      Reply
    • melva
      July 21, 2019 at 10:11 pm (4 weeks ago)

      pwd po pahingi ng letter of cancellation nyo po?
      thank u

      Reply
    • melva
      July 21, 2019 at 10:14 pm (4 weeks ago)

      hello po
      pwd po mkhingi ng copy of cancellation letter of request nyo po?
      thank u

      Reply
      • Jillsabs
        July 23, 2019 at 7:06 am (4 weeks ago)

        Hi Melva,

        Parang ganito ang laman ng cancellation letter:

        Manila Bankers Life Insurance
        (address)

        Subject: Cancellation of policy number xxx

        To whom it may concern,

        I was signed up for your insurance policy on (date) and I would like to cancel it. This request is still within the 15 day cooling period.

        Thank you for your usual prompt response.

        Sincerely,
        (signature)
        (name)
        (cell number and email address)

        CC: Insurance Commission
        1071 United Nations Ave, Ermita, Manila, Metro Manila

        Reply
  42. andy
    June 24, 2019 at 12:53 pm (2 months ago)

    Hi guys! gawa nalang tayo ng group chat sa messenger or watsapp. lahat ng may concerns about sa refund.contact nyo ako 09369312697

    Reply
  43. She
    June 25, 2019 at 3:02 pm (2 months ago)

    Ano po ang mga requirements na need ni MB Life para sa pag cancel ng policy?

    Reply
    • Jillsabs
      June 27, 2019 at 12:18 pm (2 months ago)

      Hi She,

      Cancellation letter lang ang kelangan.

      Reply
      • julie ann
        July 12, 2019 at 1:32 pm (1 month ago)

        Miss jill. Letter of cancellation lang din ang pinasa ko s branch na pinah signed up ko nung July 11. July 10 ako nag signed up. Pero pag tawag ko knina s hotline ng mblife. Di p daw nila narereceived un letter ko kaya d maaasikso un waiver para mabgay nila s kin un credit advice.

        Reply
  44. Dru
    June 26, 2019 at 7:31 pm (2 months ago)

    Hi po,

    Nabiktima ako last May 27 and I immediately filed for a termination. And recently my request for refund has been approved at nakapagsign na din ako ng documents at their main office. May bawas tlaga yan na admin fee etc., sakin 1k lahat ung fees, nasa rules naman un ng pinirmahan. Awaiting na lng ako na ma credit sa bank ko ung refund. Hopefully marefund po ninyo lahat yung sainyo.

    Reply
  45. Regine
    June 26, 2019 at 7:32 pm (2 months ago)

    After I emailed Manila Bankers and IC, the agent texted to come to their office to settle the cancellation. Should I go there? I’m afraid they will just convince me to continue the insurance.

    Reply
    • Jillsabs
      June 27, 2019 at 12:16 pm (2 months ago)

      Hi Regine,

      You don’t need to go back to the Manila Bankers office to cancel your policy.

      Reply
      • She
        June 27, 2019 at 12:52 pm (2 months ago)

        Ay talaga po kahit hindi n pumunta? Kc kinakabahan din ako. Tsaka wala pang reply ung IC e.bka d pa nareceive ung letter through courier.

        Reply
  46. anabel saflor
    June 29, 2019 at 1:16 pm (2 months ago)

    hello po good afternoon. hihingi po sana ako ng advice tungkol sa nangyari sa akin sa MB Life Insurance nag process na po akong cancellation ko agad at sabi po kahapon June 28, 2019 ng tumawag ako ulit approved na daw at pumunta daw ako sa main office sa July 04, 2019 para pumirma ng waiver para daw po mai reverse nila yong mga amount na nai swipe nila sa mga credit card ko. Bakit po yong isang credit card china bank ayaw nilang i reverse sabi yong KAISER daw po ang magbabayad dahil ibang company daw po yong health card na isinama nila sa pag member sa akin, sila din naman ang nag swipe non sa credit card ko sa di inaasahang pangyayari dahil sa sabi hihiramin lang at titignan tas nai swipe na pala nila bigla. Pwede po bang ang MB LIFE na din ang mag reverse ng sa KAISER at sila na ang bahalang makipag-usap don sa KAISER sa refund ko po. Kasi ayaw po nila pumayag na sila ang mag reverse nong sa KAISER pinahihirapan nila akong magpabalik balik batangas to manila. Please help me po para pagpunta ko sa July 04, 2019 alam ko na po ang gagawin ko. thank you po ng marami sana matulungan nyo din po ako. GOD BLESS

    Reply
  47. Jessa
    June 30, 2019 at 8:17 pm (2 months ago)

    Hi druanne,

    Did you visit their office? Was the cancellation granted and solve your issue?

    Reply
  48. Regine
    July 8, 2019 at 11:29 pm (1 month ago)

    MB emailed me regarding sa signing ng waiver. Wait na lang daw ako kung kelan ang schedule. After ba nun, makukuha ko na ulit yung pera ko? What are the other requirements na kailangan ko dalahin during that day?

    Reply
  49. julie ann
    July 12, 2019 at 1:58 pm (1 month ago)

    Miss jill. Letter of cancellation lang din ang pinasa ko s branch na pinah signed up ko nung July 11. July 10 ako nag signed up. Pero pag tawag ko knina s hotline ng mblife. Di p daw nila narereceived un letter ko kaya d maaasikso un waiver para mabgay nila s kin un credit advice.

    Reply
  50. JC
    July 22, 2019 at 5:43 pm (4 weeks ago)

    Ma’am Jillsabs,

    Nagsigned ako ng contract nitong July 17 lng. Ng request ako na icancel ko at kelangan ko ng time para pag.isipan yung tungkol sa inalok nila kaso ang sabi na approved na daw ng bank ko at nabawasan ang account ko. The nxt day nung July 18 bumalik ako sa office kung saan ako ngsigned ng contract daladala yung Cancellation Letter as a formal way na hindi ko na gusto sa kanila kaso nireject kasi nakapagsigned nako ng contact. Ng email po ako sa kanila para mamula nung July 20 hanggang Ng email nlng ako ng Cancellation Letter naka cc na mismo ung IC nitong July 21 lng po. Nag email rin ako ng copy sa IC at letter na naka addressed mismo sa kanila. Nakareceived ako ticket number or reference number galing MB Life na being processed dw po. Ilang days po kaya hihintayin ko at makareceive ako ng update about sa request ko??? Tinatry ko pa na tawagan sila kaso mobile phone lng po ang meron ako walang landline. Meron po akong number natry idial ng riring kaso pag 12 minutes na naghihintay pa ako ng available na agent ng eended up yung call. D ko alam kung sa end ko my problem o sa line nila. kelangan ko po ba na tumawag pa sa Customer Service nila??? O hihintayin ko nlng yung response nila thru email.

    Reply
    • Jillsabs
      July 23, 2019 at 7:03 am (4 weeks ago)

      Hi JC,

      Kung may ticket number or reference number ka na galing sa MB, ibig sabihin niyan ay pino-process na ang cancellation request mo. Mag follow-up ka na lang nang madalas through MB’s customer service number at email para mapalagay ang loob mo na may nangyayari sa request mo.

      Reply
  51. Perz
    August 2, 2019 at 11:39 pm (2 weeks ago)

    Good evening .Thank you Ms JILLSABS malaki ang tulong ng blog mo.. nakuha ko na pera ko po…ito ang nangyari sa akin at paano ako navictimized at naibalik…anf pera ko.
    Nabiktima ako ng MB nong June 9, 2019 sa robinsons Galleria may isang baklang nagharang sa akin sa entrance nagtanong kong may cc or savings acount ako at ako nmn c tanga sabi ko oo …may raffle daw sila at qualified daw ako sabi nia sa akin 30 mins. lang introduce sa akn background ng company umabot kmi ng halos 2 hours sabi ko sa knya wag ako kkuha ng insurance consult ko muna sa family ko, pero pilit pa ring kkunin ko at sabi nia sa akin for approval pa daw kong ng bank ko inisp ko nmn na bka di aaprove yun nagswipe ako yun na pala, tapos lahat ng utos ginagawa ko nmn mpapin ng atm ko..Umalis ako pauwi wala akong dlang freebies nong nkauwi na ako doon lang bmalik ang tamang pag iisp ko kakallungko at sakit sa puso isipin mo nakuha sa account ko 28k ..Agad ako nagsearch at pano magkancel. Ito ang ginawa ko.
    1. June 10,2019 nagsubmit ako ng cancellation sa main office mismo pinareceived ko .
    2.Nag email ako sa IC at complaint against sa mb na attachement ng cancellation received by mb.
    3.Nag email ako sa Bangko Sentral ng Pilipinas at my mga attachment ng Cancellation at complaint letter na sinend ko kay IC.
    4. Since malapt lang sila sa akin weekly pumpnta aki sa office nila para magfollow up mahirap sa local nila wlang sumasgot at phone # kailangan mo active ka dto para malaman nila na napkaseryuso mo na makuha pera mo.
    5. Pinareceived ko sa mb lahat ng email ko sa IC at BSP yung complaint letter para malaman din nila na nagrreklamo ako wla silang kawala kapg magreklamo ako sa Media.
    6. After ilang days nagsend sakin c IC ng sulat enemail ko sa knila at pinreceived ulit sa MB para may copy lahat ako ..

    Mag 30 days na inapdate ko na sila thru email c mb kc sabi nila nababasa din halos magmura na ako kc habang tumatagal di hamak na stress at di makfocus sa work araw2, kakainis di ba pera mo daling kunin tapos magbalik haba2 pa ng proseso nila unang una di sa knila …kpag di gsto ng client simply cancel balik ang binayad. Tinwagan ako ng mb na approved na daw ang aking request at tinanong ako pwd magsign ng waiver sabi ko bukas agad ganyan ako ka active at kaseryuso kc weekly andon ako sa office nila nkulitan na ang mga yun sa akin. After ko magsign ng waiver may pinasa sila sa akin na enemail nila c bdo binibgyan ng 7 working days magprocess ng request ko ..at kgabi nagcheck ako naibalik na sa wakas may admin fee na 2k pro okay lang kc 26k nmn naibalik sa akin. Pasensya na sa haba ng post ko sana sa mga bago may mkuha kayo ng idea paano magcancel at maibalik ang pera. Slamat sa lahat din dto at sa mga group chat ko na nagturo sa akin.
    Note: Kapag tatawag ang branch san kayo navictim mas maganda na wag kayo doon babalik kasi pagtulungan ka nila para di ituloy ang cancellation request mo, at lagi tandaan lahat ng insurance merong 15 days free look period kapag sasabihin ng branch na di sila nagcacancel wag mniwla kasi mag sinungaling mga yon, mas maganda sa main magfollow up at deadmahin lang c branch yun lang po and God bless everyone.

    Reply
    • Jillsabs
      August 16, 2019 at 2:54 pm (3 days ago)

      You’re welcome! Buti na lang tinutukan mo talaga ang pagbalik ng pera mo.

      Reply
  52. Joyce
    May 20, 2019 at 11:31 am (3 months ago)

    Hi miss jill, nagbayad po ako ng 5,040 pesos as initial premium kahapon May 19, 2019, now po around 10:00 AM of May 20,2019 nag submit na po ako sa email nila ng cancellation letter nag reply po sila “We would like to acknowledge that we have received your request and a ticket has been created.
    A support representative will be reviewing your request and will send you a personal response.” so may account po ako dun na pinpaproccess na yung letter ko, ang case ko po wala po silang binigay na policy contract so wala pa po akong pinipirmahan at ayoko nang pirmahan yun, marerefund ko pa po ba yung pera ko?

    Reply
  53. manuel
    June 19, 2019 at 6:24 pm (2 months ago)

    Graveh talaga sila ang galing mag salestalk.. d ako naka palag.. sana mabawi ko pa ung pera ko 😭

    Reply
  54. Mimi
    July 7, 2019 at 11:15 pm (1 month ago)

    Hello there.. Same case was happened a while ago (July 7, 2019) in SM NORTH.. Huhu On my way home, nakatulala ako na nakapagsign ako roon and said to myself “tama ba ang desisyon ko?”! While reviewing the background of MB life, I saw these complaints..then Booom!!! Bigla akong nanlamig kasi They debited around P36k for my annual insurance on my Savings Account.. What would I do?

    Reply
  55. julie ann
    July 18, 2019 at 11:27 am (1 month ago)

    Hi miss JILLSABS
    Hope you have a wonderful day while reading my messages.
    Nagsigned up ako s mblife noin july 10, 2019. I found out na iba ang explanation ng agent kesa sa policy And nareALized ko na nswipe n pala card ko at may utang n ko s credt card na 14860. Then nag pasa ako ng cancellation letter sa branch na pinag signed up ko nong July 11, 2019. Tumwag ako ngyon s mb customer service, on process na dw ang cancellation for approval. 15 days dw bago ko mreceived un email para s waiver. Ganun ba tlaga?Thanks

    Reply
  56. Jillsabs
    May 22, 2019 at 2:14 pm (3 months ago)

    Hi Joyce,

    Oo, mare-refund pa ang ibinayad mo.

    Reply
  57. Maria
    June 14, 2019 at 11:57 am (2 months ago)

    Hi miss joyce, ask ko lang kung narefund na ba sayo yung pera?

    Reply
  58. Mj
    June 19, 2019 at 10:57 pm (2 months ago)

    Ma’am JILSABS,

    Naka pirma po ako nung June 12
    Then by June 13 Ng submit ako Ng cancellation letter sa Branch Kung saan ako nadali.
    Sabi d daw macancel Yun.rason ko nmn d ko tlga kayang bayaran Yun.Ngwala na ako.Kaya sinabi Koh nlng ngsend nako sa IC ayun bigla sila natahimik parang nabuhusan Ng malamig na tubig.Tpos June 15 pinapapunta ako office nila Kung saan ako nadali.Tinanggap nila cancellation letter ko.Tapos ibigay ko daw sa knila ung policy staka nila bago cla cancellation tlga para I bgay say taas.Tpos tga main na daw Ang mkipg communicate sa akin.ok lng ba yun

    Reply
  59. andy
    June 20, 2019 at 12:31 pm (2 months ago)

    hi gawa nalang tyo ng gc sa messenger ung mga na scam. ts ipa tulfo natin. para isang lakad lang.

    Reply
  60. Panii
    June 20, 2019 at 10:22 pm (2 months ago)

    Wala pa dn akong pinipirmahan na contrata bukas ko pa daw mkukuha ung contrata pero pinag bayad na nila ako. 1680 lang naman pde ko pa ba icancel un and irefund ung money?

    Reply
  61. Jillsabs
    June 27, 2019 at 12:22 pm (2 months ago)

    Yes.

    Reply
  62. Jillsabs
    June 27, 2019 at 12:21 pm (2 months ago)

    Hi Andy,

    It’s not a scam, may produkto naman talagang kapalit yung pera mo. Yung predatory sales tactics yung issue.

    Reply
  63. Jillsabs
    June 27, 2019 at 12:20 pm (2 months ago)

    Yes, kung pasok pa sa cooling period yung letter cancellation mo.

    Reply
  64. Mj
    June 19, 2019 at 10:49 pm (2 months ago)

    Ma’am Maria.Saan po Kay na scam?Ako ngayon Ng process pa

    Reply
  65. Jillsabs
    July 8, 2019 at 7:38 am (1 month ago)

    Hi Mimi,

    Read the post. The steps to recover your money are there.

    Reply
  66. Nicole
    July 9, 2019 at 2:02 pm (1 month ago)

    Hi Maam Jillsabs,

    Nakapirma po ako ng May 11, 2019
    Nagsend ako thru email ng cancellation letter na nakacc din ang Insurance Commission noong May 29, 2019 and binigyan ako ng mb life ng ticket number noong May 30, 2019.
    They told me that they will provide a response as soon as the management has decision pero until now wala pa rin silang sagot. Ang problem ko is hindi ako nakapagsubmit ng physical cancellation letter. Ask ko lang kung pwede ko pa ba mailaban sa kanila yung cancellation of policy ko kung pupunta ako mismo sa main branch nila and ipapakita ko yung ticket number and yung email ko sa kanila? Help me po pls. Thank you.

    Reply
  67. Jillsabs
    July 23, 2019 at 7:08 am (4 weeks ago)

    Hi Julie Ann,

    Yes, may process talagang dinadaanan ang request for cancellation. Be sure na naka-CC yung Insurance Commission sa cancellation letter mo para gumalaw ang MB. Mag-follow up ka rin ng madalas sa customer service hotline nila para mapalagay ang loob mo na may nangyayari sa request mo.

    Reply

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