Without a doubt, my post on the shady practices of Manila Bankers Life Insurance is the most popular post on my blog.

I’m still amazed that the comments keep coming in and how Manila Bankers continues to prey on innocent people who hand over their credit cards in good faith merely for verification purposes, but would later find themselves saddled with an exorbitant insurance premium.

Questions of available remedies for the duped and unwilling life insurance holders appear with scary regularity and the most popular suggestion was to submit cancellation letter with Manila Bankers within the 15/30 day cooling off period. It was also suggested that the Insurance Commission be given a copy of the cancellation letter and/or to submit a separate letter complaint to the Insurance Commission.

As it turns out, the Insurance Commission does listen and act on complaints! I don’t know why I’m surprised to hear this though, maybe I’ve become so used to hearing about government apathy and incompetence that I’ve forgotten that government is also filled with silent workers that toil without glory or accolade in ensuring that the system runs smoothly while protecting the interests of its citizens. It just so happens that bad news is broadcasted on loudspeaker and is so much sexier to report on, thus, the resulting negative image.

Anyhoo, this article about the show cause order issued to Caritas Health Shield may sound eerily familiar:

The complainants claimed they had no intention of purchasing HMO products from Caritas Health Shield, and requested cancellation of their contracts and the return of their premiums that were charged on their credit and debit cards.“In the show cause order issued by the IC, Caritas Health Shield was ordered to cease and desist from engaging in the activity complained of pending the conduct of an investigation,” the IC stated.

The magic number seems to be 117 because generally the Insurance Commission would endorse the complaints received to the Association of Health Maintenance Organizations of the Philippines, Inc. (AHMOPI), as a form of self-policing or cleaning their own ranks. However, the Insurance Commission was impelled to take action after it received 117 similar complaints on the fraudulent swiping and charging of credit and debit cards. Hence the directive for Caritas Health Shield to answer the allegations of fraud and misrepresentation against it,

For those who have been similarly duped by Manila Bankers, the trick seems to be to work together and submit complaints en masse to make a statement that the Insurance Commission cannot ignore. I don’t think that number of complaints has to reach 117 too, but something equally numerous should do the trick.

Nonetheless, it’s probably not enough to submit a letter complaint, because the Insurance Commission has a specific format and process for the filing of a formal complaint. So if you really want to put an end to these deceptive practices, better haul your ass over to United Nations and lodge a formal complaint against Manila Bankers.

As always, the best thing to do is to ignore their sales pitch and not to hand over your credit or debit card. But if the damage has already been done, you can still file a cancellation letter within 15/30 days after signing the insurance contract and be sure to CC the Insurance Commission to the letter. However, for maximum results, although it will take some effort on your part, lodge a formal complaint with the Insurance Commission as well.

Good luck everyone!

43 Comments on What to Do After You Get Scammed By Manila Bankers Life Insurance

  1. George@20somethinglawyer
    July 7, 2017 at 6:56 am (5 months ago)

    If only people take time to file a formal complaint… We have these “scammers” here in Cebu too. They prowl the malls and prey on elderly people. Fortunately I never personally engaged them.

    Reply
    • Jillsabs
      July 9, 2017 at 1:06 am (5 months ago)

      Super annoying right?

      I’m also annoyed at the ladies who hang out along Kalaw St. in Manila and pounce on seamen or guys who look like they could be seamen. I think they push personal loans or medical exams for seamen. One time, this lady was really pestering a young guy who was on the phone. She was grabbing his sleeve and was in his face saying “May kausap ka ba talaga ha?”. Grrrr….. I so wanted to punch her.

      Reply
  2. DM
    July 14, 2017 at 6:12 am (4 months ago)

    Thank you for writing this info about MB life. I received a call from them today and the bait was exactly as how you described it.

    Reply
    • Jillsabs
      July 15, 2017 at 10:05 pm (4 months ago)

      You’re welcome! Glad you weren’t pulled into their scam.

      Reply
  3. Nats
    July 18, 2017 at 10:15 pm (4 months ago)

    OMG. I used to think I was immune to these typea of come-ons, but I fell for it. I got caught in a moment of weakness.

    I did a Google search just to check that they were a legit company. And found their website and the address of the branch office I was in. I forgot to add “scam” to the search term. Ugh. I just feel so stupid.

    Reply
    • Jillsabs
      July 18, 2017 at 10:24 pm (4 months ago)

      Hi Nats,

      Don’t feel bad. The Manila Bankers people are really trained to push and push their product hard. They probably smelled your moment of weakness and pounced on it.

      Reply
  4. ms.marie
    August 4, 2017 at 7:44 am (4 months ago)

    maam honey frugal sa manulife kapala so competetor nyo si mblife kaya pala

    Reply
    • Jillsabs
      August 4, 2017 at 10:58 pm (4 months ago)

      Huh? Nagkakamali po kayo. Hindi ako connected sa kahit anong insurance company or kahit anong private company. Sa gobyerno ako nagtatrabaho.

      Please get your facts straight. Don’t spread fake news 🙂

      Reply
  5. Philip
    September 26, 2017 at 8:34 am (2 months ago)

    I’m from Cagayan de Oro and just a few hours ago we received a call on our PLDT landline claiming my mom had won some rewards and freebies. They were supposedly celebrating their anniversary and my mom was picked as one of the lucky winners of a two-year scholarship program for any computer course for any beneficiary, a gift certificate from this certain health and wellness company, a free insurance package and four raffle tickets for a chance to win this dream Asian vacation after she was referred to by someone (The caller wasn’t exactly sure who, merely saying it was probably a relative or acquaintance of ours. Wow!). Though I immediately got suspicious, I let this female caller proceed and went along thinking as long as she’s not going to ask for some deposit or our bank account details, we’d be alright.

    Anyway, after I told her it would probably be better if I’d be the one to answer her questions since my mother is over 80 years of age already, she immediately gave me the “good news” that their rewards and freebies were transferable to me, and that as far as that vacation tour prize is concerned, I could even get more raffle entries if I present them a card or something from any preferred bank partner of theirs. At this point of our conversation the audio was a bit inaudible so I wasn’t so sure if I heard her right but i just assumed she was talking about credit and debit cards. In any case, she assured me all these were free, sensing my apprehension about the whole deal perhaps, and added that I only need to show up at their office and present two valid ids for verification.

    Now, though inside I was confident that they were never ever fooling me, I think i can understand from our conversation how and why anyone would get duped by their shady transactions. Sadly, they really are good at what they do, almost as if they have some hidden hypnotic powers drawing you helplessly in. They could even sound friendly and engaging, though from my experience I got a little annoyed when she started asking all these personal questions. They’re really good that even now I still look back at that call and try to assure myself that I didn’t fall for them and I never gave away any compromising personal details. At least I’m not stepping into their office anytime soon and that’s the real good news.

    Reply
  6. pm
    September 28, 2017 at 4:27 pm (2 months ago)

    hello po!im one of the victim ng mb life.na biktima po ako sa sm bacolod.i got my plan po last year.ii from sm mall bacolod city.i filled po a cancellation but hindi tinangap ng manager ng bacolod kasi kasi dw nakikinig lng ako sa mga kaibigan ko for cancellation of the insurance.now po lubog ako sa utang dahil sa mb life.can i ask po if pwde ko pa po ba ipa cancel ito?i dont have work na po.nag resign po ako sa trabaho cause of personal reasons.please po baka mai information po kau.anu po ung pwdeng gawin?you can message me po sa number ko…..thank you po

    Reply
    • Jillsabs
      September 29, 2017 at 3:22 am (2 months ago)

      Hi Pamela,

      Pwede kang sumulat sa MB para ipacancel yung policy, tapos icopy furnish mo ang Insurance Commission.

      Pwede ka ring sumulat sa Insurance Commission at ireklamo ang Manila Bankers, at icopy furnish mo ang Manila Bankers.

      Tumawag ka rin sa credit card provider mo at ipablock mo ang charges ng Manila Bankers kasi under complaint na yung charges. Malamang papagawin ka din ng email request ng credit card provider mo so iattach mo don yung letter of cancellation/ letter complaint mo.

      Tapos kung pumayag ang MB na icancel ang policy o inutusan sila ng Insurance Commission na icancel ang policy, ipareverse mo ang charges sa credit card mo.

      Kung hindi pwedeng ireverse ang credit card charges, subukan mong mag request ng loan restructure from your credit card company para hindi masyadong lumobo ang interest and penalties.

      Good luck!

      Reply
      • Anarose domingo
        October 9, 2017 at 3:36 pm (1 month ago)

        Hi Po man..gn in din Po aq nabiktima dn Po aq Ng MB life na yan.pwede Po bang iPa close nlng ung account q kc kbayan saving account Po xa wla nmn Po layman..kso nong time po na un my laman po nakakuha cla ng more than 10k sa pera q.pwede Po bng ipa close q nlng un at mg open nlng aq Ng pano ago Po?pls reply me Po.sa am bcolod dn Po aq nabiktima

        Reply
        • Jillsabs
          October 9, 2017 at 11:31 pm (1 month ago)

          Hi Anarose,

          Mas mabuti ngang i-close mo na lang yung savings account mo na pinagkukunan ng premium payments. Kung wala ng nakukuha sa savings account mo, automatic nang ma-terminate ang insurance policy mo.

          Reply
    • Kim
      October 10, 2017 at 3:01 pm (1 month ago)

      Hello, taga bacolod din ako. May i get your contact details? I need your assistance to pursue a complaint. Thanks!

      Reply
      • Jillsabs
        October 12, 2017 at 11:01 pm (1 month ago)

        Hi Kim,

        I’m sorry but I don’t provide formal legal assistance to Manila Bankers victims. Please refer to the past comments for possible remedies if you feel like you have been victimized by Manila Bankers Life Insurance.

        Reply
  7. Zandro G Rapadas, MDC
    October 20, 2017 at 4:34 am (1 month ago)

    I just got a call a while ago, practically with the same offer. But I was upfront in telling the agent that I feel uncomfortable with the offer because first, I don’t know how I got referred for the rewards package, second I do not maintain any account with MB Life or with any partner Visa or Mastercard, and third, the offers are too good to be true. And as they say, if it is, then it’s not true. To cut the long conversation on the phone, I asked the agent, Eunice Gonzales, to email to me the complete information of the rewards offer. Right after we hung up, I called the President and CEO of Manila Bankers, Mabs Juan, and I clarified with him the legitimacy of this offer. He said it’s a marketing strategy done by his people and I shouldn’t feel obligated to accept it. I told him I don’t feel as such but I needed to verify it with him and with the Insurance Commission.

    Reply
    • Jillsabs
      October 22, 2017 at 12:27 am (1 month ago)

      Hi Zandro,

      Maybe you can also ask Mr Juan why their company practice is to make people believe that their credit/debit cards will only be swiped for verification purposes, but then the premium will already be charged na pala. Worse, the mbl agents will insist that there’s no way to reverse the charges. It’s plain and simple swindling.

      Reply
  8. MRS.batistil
    October 28, 2017 at 6:11 am (3 weeks ago)

    Isa din po ang asawa ko nbiktima ng MB insurance khpon s rob galleria at nbsa q nga mga comment n to eto kmi ngayon dali daling pumunta s main office nila s ayala…dla nga po nmin ung abi nyo n cancellation letter hhnpin p po ang building mdli po b mhnap any specific nmn po n pltadaan on how to get der kc 5pm close n office nila gling p po kmi bulacan

    Reply
  9. Alex
    November 2, 2017 at 6:19 am (3 weeks ago)

    Hello bikitma din po ako netong MBLIFE nung nakraan lang this october 30 ano po pwede kong gawin? paano po i cancel ung account ko sa MBLIFE?

    Reply
    • Jillsabs
      November 2, 2017 at 9:55 am (3 weeks ago)

      Hi Alex,

      Pwede mo pang ipacancel yan kasi wala pang 30 days nang nabentahan is ng policy.

      Gumawa ka ng letter request for cancellation na na naka copy furnish any Insurance Commission. Dalhin mo sa Manila Bankers office o stall kung saan ka nabentahan at ipareceive sa kanila. Siguraduhin mong may received copy ka ng letter cancellation at tanungin mo kung kelan macancel ang insurance at maibabalik ang pera mo.

      Para extra protection, ipa block mo din yung charges sa credit card mo.

      Reply
      • Lyca Sarian
        November 19, 2017 at 4:03 pm (1 day ago)

        Pano pong copy of CC?

        Reply
        • Jillsabs
          November 19, 2017 at 11:13 pm (1 day ago)

          Hi Lyca,

          Padalhan mo rin ng kopya ng sulat yung Insurance Commission.

          Yun yung ibig sabihin ng: “cc Insurance Commission” na dapat nakasulat sa ibaba ng letter cancellation mo

          Reply
    • Lins
      November 11, 2017 at 1:14 pm (1 week ago)

      Alex, send mo lng ang cancellation letter, p rcvd mo s head ofc. kailangan habulin mo ung 15 days cooling period

      Reply
  10. Mark
    November 8, 2017 at 4:32 am (2 weeks ago)

    My friend was a victim of the same scam. May i ask lang po if there’s a provision in the insurance commission about the cooling off period of 15/30 days. The company was refusing to accept my friend’s cancellation letter because according to the company she was signed up in a plan that is non-refundable. Thank you:)

    Reply
    • Jillsabs
      November 8, 2017 at 9:53 am (2 weeks ago)

      Hi Mark,

      The cooling off period seems to be an industry practice, but I’m not sure if there’s an actual law in place mandating it.

      It’s best to check the policy itself if it provides for a cooling off period.

      Reply
  11. G'mea
    November 12, 2017 at 1:52 am (1 week ago)

    Hi mam JILLSABS
    Naguyo din po ako ng MBLife na, nakuha ko na po amg primium nila. Then wala pang 1 month tinawagan ko sila. Sabi hnd ko pa daw pwedi icancel, after 1year pa daw. They said after 6 months pa na man daw ako magbibigay ulit. So i just let go. But now, gusto ko na po tlgang ihinto to. Hindi nman po naka automatic sa debit card ko ang susunod na bayad. Pwd ko ho bang hayaan n lng na mag lapse eto? Mag eexprired rin po ba to kapag hnd ko nabayaran?

    Reply
    • Jillsabs
      November 13, 2017 at 12:52 am (1 week ago)

      Hi G’mea,

      Pwedeng-pwede mong ipa-lapse na lang ang insurance mo kung ayaw mo talaga. Mabuti nga hindi naka automatic charge sa debit card mo yung premium charges so pwede mo siyang ipatigil.

      Hindi totoo na obligado kang magbayad ng isang taon. Kung ayaw mo na talaga, wag mo lang bayaran.

      Reply
      • G'mea
        November 13, 2017 at 1:42 pm (1 week ago)

        Thank you po ng marami. Now makakatulog na ko ng mahimbing sa gabi without worrying about it. KAsi po nakakaloka at nakaka stress na pinagpapasahan lng nila ang calls ko kapag tinatanong sila about cancellation. KArmahin sana sila agad agad! as in now na!

        Thank you po ulit ms. JILLSABS

        Reply
        • Jillsabs
          November 13, 2017 at 10:13 pm (1 week ago)

          You’re welcome!

          Siguraduhin mo lang na hindi talaga automatic yung charge ng premium payment sa debit card mo, para wala nang abala.

          Reply
          • G'mea
            November 15, 2017 at 10:51 am (6 days ago)

            ok po. Salamat po ulit!^^

          • Jillsabs
            November 15, 2017 at 12:05 pm (6 days ago)

            Walang anuman! 🙂

        • EMM
          November 17, 2017 at 2:50 am (4 days ago)

          Hi may problema din ako sa MB Life. I tried reaching out thru their customer service pero walang reply until now. I have already tried sending numerous emails to them. Sino kaya pwedeng makatulong sa ‘kin.?

          Reply
          • Jillsabs
            November 19, 2017 at 11:07 pm (1 day ago)

            Hi Emm,

            Mas mabuti kung gumawa ka ng sulat ng pagkansela ng insurance policy na ipapadala through registered mail at naka copy furnish ang Insurance Commission.

            Mas may dating kasi ang registered mail kesa sa email. Kelangan itong pansinin kasi pwedeng gawing ebidensiya sakaling kasuhan mo ang MB Life sa korte.

  12. KOU
    November 12, 2017 at 11:05 am (1 week ago)

    I was a victim of the same dirty tactic. I just want to cancel the provided policy. (I don’t care kung di na mabalik yung nabayad ko pero nag-aalala ako na baka magcharge sila sa debit ko tho I stated/checked na walang automatic charges)

    I hate myself for falling on this, like for real.
    And also, thanks for this thread. I felt better just by talking about this to you guys.

    Reply
    • Jillsabs
      November 19, 2017 at 11:08 pm (1 day ago)

      Hi Kou,

      You’re welcome! And don’t beat yourself up over falling for their dirty tactics, they’re trained professionals who are used to manipulating and deceiving people.

      Reply
  13. Bhagx
    November 19, 2017 at 3:12 am (2 days ago)

    Hi po maam ako din po nascammed ng mb life without knowing their tricks oh my sa robinson galleria..babalik po ako sa main nila sa Makati at ipapacancel ko thru letter….but wondering lang po yung card po kasi nila na ginamit ko is BDO ATM/Debit card lang NOT credit card….possible po ba sila makakuha ng pera sa salary ko? Since I was advised na para makapagdeposit ako punta lang daw ako sa BDO then bigay yung account number ng Life saver sa BDO then mag iemail sa kanila yung reset….possible po ba nilang gawin yung parang sa credit card na kuha lang ng kkuha without my knowledge ATM/debit card lang card ko….the okay po ba na sa Main nila ako punta sa Ayala…..and I thought na since di xa credit card, di sila makakakuha ng pera unless mag over the counter ako via BDO tama po ba? Sa matulungan nyu po ako.God Bless

    Reply
    • Bhagx
      November 19, 2017 at 3:15 am (2 days ago)

      Erratum sa first sentence..”Card ko po na ginamit nila is yung ATM/debit lang ng BDO..thanks

      Reply
    • Lyca Sarian
      November 19, 2017 at 4:08 pm (1 day ago)

      If yung letter is thru email or kelan ng copy pag ipapasa sakanila?

      Reply
      • Jillsabs
        November 19, 2017 at 11:10 pm (1 day ago)

        Hi Lyca,

        Mas mabuti kung gumawa ka ng sulat ng pagkansela ng insurance policy na ipapadala through registered mail at naka copy furnish ang Insurance Commission.

        Mas may dating kasi ang registered mail kesa sa email. Kelangan itong pansinin kasi pwedeng gawing ebidensiya sakaling kasuhan mo ang MB Life sa korte.

        Reply
    • Jillsabs
      November 19, 2017 at 11:04 pm (1 day ago)

      Hi Bhagx,

      Sa pagkakaalam ko, pwede ma-debit ang ATM card basta may napirmahan kang approval.

      Pero, kung sinabihan ka na kelangan mo magdeposit sa BDO ng premium payment at magpadala ng kopya ng resibo, malamang hindi naka auto-debit yung ATM card mo.

      Para sigurado, tumawag ka sa BDO o pumunta ka sa BDO branch na malapit sa iyo tapos tanungin mo kung may naka-enroll na auto-debit na premium from MB Life. Kung meron, ipa-cancel mo. Kung wala, ok na yon. Wag ka nang magdeposit ng pambayad ng premium. Kusa na lang na magla-lapse yung insurance policy mo because of non-payment.

      Kung hindi raw pwede i-cancel, pwede mo ring ipasara ang ATM account mo at mag-apply na lang ng bagong account. Hassle ito, pero baka ito lang ang pinakamaiging gawin para hindi tuloy2x na pumasok ang auto-debit ng MB Life.

      Good luck!

      Reply
      • Bhagx
        November 20, 2017 at 7:02 am (20 hours ago)

        @Jillsabs..maraming salamat po sa urgent reply ninyo .bukas po pupunta pa din akonsa main nila sa Ayala for complete cancellation if ever……Ask ko lang po about sa posisible auto debit sa Atm debit card ko, makikita po ba ni BDO yung nakalink na autodebit ni MB life at pwede nilang icancel, If ever na may autodebit sa card?..pupunta din ako bdo bukas po kasi..thanks po.

        Reply
        • Jillsabs
          November 20, 2017 at 11:16 pm (4 hours ago)

          Hi Bhagx,

          Yup, makikita ng BDO lahat ng mga related sa account mo, pati na ang mga naka-sign up na auto debit.

          Kung naka auto debit man ang premium payment ng MB Life insurance, dapat pwede mo yang ipa-cancel kasi account mo yon at ikaw ang may pasya kung paano patatakbuhin ang account mo.

          Reply

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