Without a doubt, my post on the shady practices of Manila Bankers Life Insurance is the most popular post on my blog.

I’m still amazed that the comments keep coming in and how Manila Bankers continues to prey on innocent people who hand over their credit cards in good faith merely for verification purposes, but would later find themselves saddled with an exorbitant insurance premium.

Questions of available remedies for the duped and unwilling life insurance holders appear with scary regularity and the most popular suggestion was to submit cancellation letter with Manila Bankers within the 15/30 day cooling off period. It was also suggested that the Insurance Commission be given a copy of the cancellation letter and/or to submit a separate letter complaint to the Insurance Commission.

As it turns out, the Insurance Commission does listen and act on complaints! I don’t know why I’m surprised to hear this though, maybe I’ve become so used to hearing about government apathy and incompetence that I’ve forgotten that government is also filled with silent workers that toil without glory or accolade in ensuring that the system runs smoothly while protecting the interests of its citizens. It just so happens that bad news is broadcasted on loudspeaker and is so much sexier to report on, thus, the resulting negative image.

Anyhoo, this article about the show cause order issued to Caritas Health Shield may sound eerily familiar:

The complainants claimed they had no intention of purchasing HMO products from Caritas Health Shield, and requested cancellation of their contracts and the return of their premiums that were charged on their credit and debit cards.“In the show cause order issued by the IC, Caritas Health Shield was ordered to cease and desist from engaging in the activity complained of pending the conduct of an investigation,” the IC stated.

The magic number seems to be 117 because generally the Insurance Commission would endorse the complaints received to the Association of Health Maintenance Organizations of the Philippines, Inc. (AHMOPI), as a form of self-policing or cleaning their own ranks. However, the Insurance Commission was impelled to take action after it received 117 similar complaints on the fraudulent swiping and charging of credit and debit cards. Hence the directive for Caritas Health Shield to answer the allegations of fraud and misrepresentation against it,

For those who have been similarly duped by Manila Bankers, the trick seems to be to work together and submit complaints en masse to make a statement that the Insurance Commission cannot ignore. I don’t think that number of complaints has to reach 117 too, but something equally numerous should do the trick.

Nonetheless, it’s probably not enough to submit a letter complaint, because the Insurance Commission has a specific format and process for the filing of a formal complaint. So if you really want to put an end to these deceptive practices, better haul your ass over to United Nations and lodge a formal complaint against Manila Bankers.

As always, the best thing to do is to ignore their sales pitch and not to hand over your credit or debit card. But if the damage has already been done, you can still file a cancellation letter within 15/30 days after signing the insurance contract and be sure to CC the Insurance Commission to the letter. However, for maximum results, although it will take some effort on your part, lodge a formal complaint with the Insurance Commission as well.

Good luck everyone!

10 Comments on What to Do After You Get Scammed By Manila Bankers Life Insurance

  1. George@20somethinglawyer
    July 7, 2017 at 6:56 am (3 months ago)

    If only people take time to file a formal complaint… We have these “scammers” here in Cebu too. They prowl the malls and prey on elderly people. Fortunately I never personally engaged them.

    • Jillsabs
      July 9, 2017 at 1:06 am (3 months ago)

      Super annoying right?

      I’m also annoyed at the ladies who hang out along Kalaw St. in Manila and pounce on seamen or guys who look like they could be seamen. I think they push personal loans or medical exams for seamen. One time, this lady was really pestering a young guy who was on the phone. She was grabbing his sleeve and was in his face saying “May kausap ka ba talaga ha?”. Grrrr….. I so wanted to punch her.

  2. DM
    July 14, 2017 at 6:12 am (2 months ago)

    Thank you for writing this info about MB life. I received a call from them today and the bait was exactly as how you described it.

    • Jillsabs
      July 15, 2017 at 10:05 pm (2 months ago)

      You’re welcome! Glad you weren’t pulled into their scam.

  3. Nats
    July 18, 2017 at 10:15 pm (2 months ago)

    OMG. I used to think I was immune to these typea of come-ons, but I fell for it. I got caught in a moment of weakness.

    I did a Google search just to check that they were a legit company. And found their website and the address of the branch office I was in. I forgot to add “scam” to the search term. Ugh. I just feel so stupid.

    • Jillsabs
      July 18, 2017 at 10:24 pm (2 months ago)

      Hi Nats,

      Don’t feel bad. The Manila Bankers people are really trained to push and push their product hard. They probably smelled your moment of weakness and pounced on it.

  4. ms.marie
    August 4, 2017 at 7:44 am (2 months ago)

    maam honey frugal sa manulife kapala so competetor nyo si mblife kaya pala

    • Jillsabs
      August 4, 2017 at 10:58 pm (2 months ago)

      Huh? Nagkakamali po kayo. Hindi ako connected sa kahit anong insurance company or kahit anong private company. Sa gobyerno ako nagtatrabaho.

      Please get your facts straight. Don’t spread fake news 🙂

  5. Philip
    September 26, 2017 at 8:34 am (6 hours ago)

    I’m from Cagayan de Oro and just a few hours ago we received a call on our PLDT landline claiming my mom had won some rewards and freebies. They were supposedly celebrating their anniversary and my mom was picked as one of the lucky winners of a two-year scholarship program for any computer course for any beneficiary, a gift certificate from this certain health and wellness company, a free insurance package and four raffle tickets for a chance to win this dream Asian vacation after she was referred to by someone (The caller wasn’t exactly sure who, merely saying it was probably a relative or acquaintance of ours. Wow!). Though I immediately got suspicious, I let this female caller proceed and went along thinking as long as she’s not going to ask for some deposit or our bank account details, we’d be alright.

    Anyway, after I told her it would probably be better if I’d be the one to answer her questions since my mother is over 80 years of age already, she immediately gave me the “good news” that their rewards and freebies were transferable to me, and that as far as that vacation tour prize is concerned, I could even get more raffle entries if I present them a card or something from any preferred bank partner of theirs. At this point of our conversation the audio was a bit inaudible so I wasn’t so sure if I heard her right but i just assumed she was talking about credit and debit cards. In any case, she assured me all these were free, sensing my apprehension about the whole deal perhaps, and added that I only need to show up at their office and present two valid ids for verification.

    Now, though inside I was confident that they were never ever fooling me, I think i can understand from our conversation how and why anyone would get duped by their shady transactions. Sadly, they really are good at what they do, almost as if they have some hidden hypnotic powers drawing you helplessly in. They could even sound friendly and engaging, though from my experience I got a little annoyed when she started asking all these personal questions. They’re really good that even now I still look back at that call and try to assure myself that I didn’t fall for them and I never gave away any compromising personal details. At least I’m not stepping into their office anytime soon and that’s the real good news.


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