Without a doubt, my post on the shady practices of Manila Bankers Life Insurance is the most popular post on my blog.

I’m still amazed that the comments keep coming in and how Manila Bankers continues to prey on innocent people who hand over their credit cards in good faith merely for verification purposes, but would later find themselves saddled with an exorbitant insurance premium.

Questions of available remedies for the duped and unwilling life insurance holders appear with scary regularity and the most popular suggestion was to submit cancellation letter with Manila Bankers within the 15/30 day cooling off period. It was also suggested that the Insurance Commission be given a copy of the cancellation letter and/or to submit a separate letter complaint to the Insurance Commission.

As it turns out, the Insurance Commission does listen and act on complaints! I don’t know why I’m surprised to hear this though, maybe I’ve become so used to hearing about government apathy and incompetence that I’ve forgotten that government is also filled with silent workers that toil without glory or accolade in ensuring that the system runs smoothly while protecting the interests of its citizens. It just so happens that bad news is broadcasted on loudspeaker and is so much sexier to report on, thus, the resulting negative image.

Anyhoo, this article about the show cause order issued to Caritas Health Shield may sound eerily familiar:

The complainants claimed they had no intention of purchasing HMO products from Caritas Health Shield, and requested cancellation of their contracts and the return of their premiums that were charged on their credit and debit cards.“In the show cause order issued by the IC, Caritas Health Shield was ordered to cease and desist from engaging in the activity complained of pending the conduct of an investigation,” the IC stated.

The magic number seems to be 117 because generally the Insurance Commission would endorse the complaints received to the Association of Health Maintenance Organizations of the Philippines, Inc. (AHMOPI), as a form of self-policing or cleaning their own ranks. However, the Insurance Commission was impelled to take action after it received 117 similar complaints on the fraudulent swiping and charging of credit and debit cards. Hence the directive for Caritas Health Shield to answer the allegations of fraud and misrepresentation against it,

For those who have been similarly duped by Manila Bankers, the trick seems to be to work together and submit complaints en masse to make a statement that the Insurance Commission cannot ignore. I don’t think that number of complaints has to reach 117 too, but something equally numerous should do the trick.

Nonetheless, it’s probably not enough to submit a letter complaint, because the Insurance Commission has a specific format and process for the filing of a formal complaint. So if you really want to put an end to these deceptive practices, better haul your ass over to United Nations and lodge a formal complaint against Manila Bankers.

As always, the best thing to do is to ignore their sales pitch and not to hand over your credit or debit card. But if the damage has already been done, you can still file a cancellation letter within 15/30 days after signing the insurance contract and be sure to CC the Insurance Commission to the letter. However, for maximum results, although it will take some effort on your part, lodge a formal complaint with the Insurance Commission as well.

Good luck everyone!

(Read: How to Get Your Money Back from Manila Bankers Life Insurance)

Update as of July 11, 2018:

Here are Manila Bankers’ contact details:

Email: support@mblife.com.ph

Hotlines: +63998-9641223
+63917-5424079
+632810-1051 Loc. 205

Main Office:
MB Life Insurance Corp.
3rd Floor, VGP Center, 6772 Ayala Ave,
Legazpi Village, Makati City,
Philippines 1223.

It’s best to send Manila Bankers an actual letter cancellation via registered mail or courier with the Insurance Commission copied in to the letter (meaning a copy of the letter is also sent to them). Send the copy for the Insurance Commission at:

IC Manila
1071 United Nations Ave.,
Ermita, Manila

Good luck everyone!

119 Comments on What to Do After You Get Scammed By Manila Bankers Life Insurance

  1. George@20somethinglawyer
    July 7, 2017 at 6:56 am (1 year ago)

    If only people take time to file a formal complaint… We have these “scammers” here in Cebu too. They prowl the malls and prey on elderly people. Fortunately I never personally engaged them.

    Reply
    • Jillsabs
      July 9, 2017 at 1:06 am (1 year ago)

      Super annoying right?

      I’m also annoyed at the ladies who hang out along Kalaw St. in Manila and pounce on seamen or guys who look like they could be seamen. I think they push personal loans or medical exams for seamen. One time, this lady was really pestering a young guy who was on the phone. She was grabbing his sleeve and was in his face saying “May kausap ka ba talaga ha?”. Grrrr….. I so wanted to punch her.

      Reply
      • Allaine
        June 28, 2018 at 12:48 am (3 months ago)

        hi ma’am ask ko lang if pag nagpa cancel ako makukuha ko ba lahat kahapon lang ako nag apply and d ko alam bakit ako pumayag sa huli.. kasi usually d nmana talaga ko na payag sa mga nang aalok sakin.. iniinsist ko pa nung una na iconsult ko muna sa family ko kaso biglang napa ok na ko

        Reply
        • Jillsabs
          June 29, 2018 at 11:18 pm (3 months ago)

          Hi Allaine,

          Oo, pag pasok pa sa 15/30 day cooling off period ang cancellation request mo, automatic ang pag approve nyan.

          May post na ako kung paano ang proseso ng cancellation so pakihanap at pakibasa na lang.

          Good luck!

          Reply
        • Jel
          June 30, 2018 at 6:39 am (3 months ago)

          ALLAINE

          Ako din kahapon lang nkuhaan nila ako ng 13,240k pumunta ako sa branch nila kung saan na transact ung ginawa nila ang sbe sakin wla daw refund un..pupunta ako sa main office nila sa monday bka gusto mo sumabay

          Reply
          • Jazz
            July 10, 2018 at 10:36 am (2 months ago)

            Hi JEL,

            Good day!

            Ask ko lang natuloy ka magpa cancel ng life saver mo? Same as here 13,240 do you get your money back? Thanks!

        • Jel
          July 4, 2018 at 2:44 pm (3 months ago)

          Ate nka pag file na ba kau ng Cancellation nyo sa mb life??

          Reply
          • Ja
            July 22, 2018 at 8:20 am (2 months ago)

            Hi. Meron sa mall nyan kanina sa may lucky chinatown. Pero mali mali binigay ko na info sa finill upan ko. Pinacheck nya id and atm card ko at kinukuha receipt ng balance sa account. Akala nila tanga mga tao. Buti namumukhaan ko yung Rhyan daw name nya. Ipapablotter ko mamaya. Nakita nya harapan ng ATM ko, may chance ba na mabawasan nila yung account ko?

    • Manila Bankers Life Insurance Corp.
      February 27, 2018 at 6:00 am (7 months ago)

      Hi

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  2. DM
    July 14, 2017 at 6:12 am (1 year ago)

    Thank you for writing this info about MB life. I received a call from them today and the bait was exactly as how you described it.

    Reply
    • Jillsabs
      July 15, 2017 at 10:05 pm (1 year ago)

      You’re welcome! Glad you weren’t pulled into their scam.

      Reply
    • Manila Bankers Life Insurance Corp.
      February 27, 2018 at 6:00 am (7 months ago)

      Hi

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  3. Nats
    July 18, 2017 at 10:15 pm (1 year ago)

    OMG. I used to think I was immune to these typea of come-ons, but I fell for it. I got caught in a moment of weakness.

    I did a Google search just to check that they were a legit company. And found their website and the address of the branch office I was in. I forgot to add “scam” to the search term. Ugh. I just feel so stupid.

    Reply
    • Jillsabs
      July 18, 2017 at 10:24 pm (1 year ago)

      Hi Nats,

      Don’t feel bad. The Manila Bankers people are really trained to push and push their product hard. They probably smelled your moment of weakness and pounced on it.

      Reply
    • Manila Bankers Life Insurance Corp.
      February 27, 2018 at 6:03 am (7 months ago)

      Hi

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  4. ms.marie
    August 4, 2017 at 7:44 am (1 year ago)

    maam honey frugal sa manulife kapala so competetor nyo si mblife kaya pala

    Reply
    • Jillsabs
      August 4, 2017 at 10:58 pm (1 year ago)

      Huh? Nagkakamali po kayo. Hindi ako connected sa kahit anong insurance company or kahit anong private company. Sa gobyerno ako nagtatrabaho.

      Please get your facts straight. Don’t spread fake news 🙂

      Reply
      • Mhaeroz
        September 4, 2018 at 6:18 pm (2 weeks ago)

        Manila bankers life insurance , a legit scam!

        Just like the others…Me too..I almost fell with mb life tactics haha! ryan is Also the name of the recruiter he told me to help him by accepting his offer to reach his quota… damn! I was so stupid..lols! he got me! well i juz wanna help him so i did …
        So he brought me to their designated office at the mall checked my id and card balance and attended by a lady then,

        I let her to discuss their product and services since they told me that they would just wannA let me know about mb life ins. So i Cud share it with my friends.. At first, asked some personal info but it was funny that while discussing their services the next lines was about if i ever had a bf or how beautiful my eyebrows was and so on. … hahaha! It was fun to realize that was the way on how she wanted me by making some praises
        on my looks asking personal info in the middle of discussion of their services offered …

        That ‘promised’ 45 minutes became almost 1hour so i told her i had to go…suddenly, The next thing i knew i was filling up my form and when i almost done, another one came… Well ..unfortunately Filling up form is not my ‘forte’ it makes me get annoy easily.. so thats the time i refused to continue and told her i did not want it anymore hehe

        I almost hipnotized but thanks to their numerous forms i got out of it!
        the lady kept yelling and saying ‘inexplained ko sayo before blah blah!.. But sorry i wasted my time so much .
        .
        Funny d daw sapilitan pero bawal nko tumanggi kasi naka filled up nko sa form with number on it . So???haha..
        at that time my friend called me so ihad a chance to leave .. Hehe
        Thank God i managed to get out of that place…

        Never na never na tlga mauulit huhu

        Reply
  5. Philip
    September 26, 2017 at 8:34 am (12 months ago)

    I’m from Cagayan de Oro and just a few hours ago we received a call on our PLDT landline claiming my mom had won some rewards and freebies. They were supposedly celebrating their anniversary and my mom was picked as one of the lucky winners of a two-year scholarship program for any computer course for any beneficiary, a gift certificate from this certain health and wellness company, a free insurance package and four raffle tickets for a chance to win this dream Asian vacation after she was referred to by someone (The caller wasn’t exactly sure who, merely saying it was probably a relative or acquaintance of ours. Wow!). Though I immediately got suspicious, I let this female caller proceed and went along thinking as long as she’s not going to ask for some deposit or our bank account details, we’d be alright.

    Anyway, after I told her it would probably be better if I’d be the one to answer her questions since my mother is over 80 years of age already, she immediately gave me the “good news” that their rewards and freebies were transferable to me, and that as far as that vacation tour prize is concerned, I could even get more raffle entries if I present them a card or something from any preferred bank partner of theirs. At this point of our conversation the audio was a bit inaudible so I wasn’t so sure if I heard her right but i just assumed she was talking about credit and debit cards. In any case, she assured me all these were free, sensing my apprehension about the whole deal perhaps, and added that I only need to show up at their office and present two valid ids for verification.

    Now, though inside I was confident that they were never ever fooling me, I think i can understand from our conversation how and why anyone would get duped by their shady transactions. Sadly, they really are good at what they do, almost as if they have some hidden hypnotic powers drawing you helplessly in. They could even sound friendly and engaging, though from my experience I got a little annoyed when she started asking all these personal questions. They’re really good that even now I still look back at that call and try to assure myself that I didn’t fall for them and I never gave away any compromising personal details. At least I’m not stepping into their office anytime soon and that’s the real good news.

    Reply
    • Manila Bankers Life Insurance Corp.
      February 27, 2018 at 6:05 am (7 months ago)

      Hi

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
    • Jesza
      March 7, 2018 at 2:06 pm (7 months ago)

      I received the same call today from PLDT landline and got the same offers and freebies daw! I am also from Cagayan de Oro. It is super weird because I never gave my landline number to anyone so I was really careful in answering her questions. I asked her where she got my number, her answer was unclear – something about VISA/Mastercard. So I just said AHHHH! VISA/Mastercard. I wasn’t rude. I was listening to her. Haha! That girl was trying really hard though. She sounded super friendly and she even asked me personal questions like husband, BF and all. I was like WTF! Hahaha! Try harder, girl!

      Let’s all be careful na lang!

      Reply
  6. pm
    September 28, 2017 at 4:27 pm (12 months ago)

    hello po!im one of the victim ng mb life.na biktima po ako sa sm bacolod.i got my plan po last year.ii from sm mall bacolod city.i filled po a cancellation but hindi tinangap ng manager ng bacolod kasi kasi dw nakikinig lng ako sa mga kaibigan ko for cancellation of the insurance.now po lubog ako sa utang dahil sa mb life.can i ask po if pwde ko pa po ba ipa cancel ito?i dont have work na po.nag resign po ako sa trabaho cause of personal reasons.please po baka mai information po kau.anu po ung pwdeng gawin?you can message me po sa number ko…..thank you po

    Reply
    • Jillsabs
      September 29, 2017 at 3:22 am (12 months ago)

      Hi Pamela,

      Pwede kang sumulat sa MB para ipacancel yung policy, tapos icopy furnish mo ang Insurance Commission.

      Pwede ka ring sumulat sa Insurance Commission at ireklamo ang Manila Bankers, at icopy furnish mo ang Manila Bankers.

      Tumawag ka rin sa credit card provider mo at ipablock mo ang charges ng Manila Bankers kasi under complaint na yung charges. Malamang papagawin ka din ng email request ng credit card provider mo so iattach mo don yung letter of cancellation/ letter complaint mo.

      Tapos kung pumayag ang MB na icancel ang policy o inutusan sila ng Insurance Commission na icancel ang policy, ipareverse mo ang charges sa credit card mo.

      Kung hindi pwedeng ireverse ang credit card charges, subukan mong mag request ng loan restructure from your credit card company para hindi masyadong lumobo ang interest and penalties.

      Good luck!

      Reply
      • Anarose domingo
        October 9, 2017 at 3:36 pm (12 months ago)

        Hi Po man..gn in din Po aq nabiktima dn Po aq Ng MB life na yan.pwede Po bang iPa close nlng ung account q kc kbayan saving account Po xa wla nmn Po layman..kso nong time po na un my laman po nakakuha cla ng more than 10k sa pera q.pwede Po bng ipa close q nlng un at mg open nlng aq Ng pano ago Po?pls reply me Po.sa am bcolod dn Po aq nabiktima

        Reply
        • Jillsabs
          October 9, 2017 at 11:31 pm (12 months ago)

          Hi Anarose,

          Mas mabuti ngang i-close mo na lang yung savings account mo na pinagkukunan ng premium payments. Kung wala ng nakukuha sa savings account mo, automatic nang ma-terminate ang insurance policy mo.

          Reply
      • Chris
        February 4, 2018 at 1:56 am (8 months ago)

        Good day po mam. Isa po ako sa naisahan nang mb. 39100 po ang nabawas sa credit card ko. Unfortunately ito yung unang trasaction na nangyari sa credit card ko dahil bago po ito. Sabi for verification lang daw nung pina swipe na yung card. Giniit nila na for verification nung nag alinlangan ako. At sabi d daw babawas yun. At kelangan ko din mag antay for approval not knowing na nung na swipe na yung card approved na pala agad agad at nagtataka bat sabi antayin daw resibo. At isa pa na nagtaka ako bat tinatanong nang cashier yung agent na kumausap sa akin kung magkano at sagot nang agent annual. Yun pala mode of payment na yun at di man lang ako tinanong. Umalis ako sa office na malaking tanong ano ang laman nang envelop yun pala policy na. Pagdating sa bahay nabasa ko yung text nang bank na nabawas na yung 39100 sa acct. Ko. Napakasama sa loob kaya gagawin ko yung nararapat. Salamat sa mga information nanabasa ko. Siguro may dahilan sila para gawin to sa kapwa nila pero may dahilan din tayo para sa security natin. Kung sa ganito na paraan ka maka avail nang insurance pano ko maipagkatiwala na panatag ang loob ko na secured yung pera ko sa kanila. Sa ginawa nyo Dios na bahala pero hindi ibig sabihin magpikit mata at pkawalan pera ko sa ganitong paraan. Sa makapagbigay pa po nang more advice maraming salamat dahit need ko po. Widow ako at mag isa na tinataguyod ang mga anak ko naisahan pa.

        Reply
        • Jillsabs
          February 12, 2018 at 11:44 pm (7 months ago)

          Hello Chris,

          Kung ang sinabi sa iyo ay pang verification lang talaga yung pag-swipe ng credit card mo, pwede mong ipa-cancel ang charge sa credit card provider mo. Tawagan mo ang bangko na nag-issue ng credit card at ipaliwanag mo ang panglolokong nangyari. Gagawa ngayon ng investigation ang bangko at mahohold ang charge. Habang nagaganap ito, gumawa ka ng letter cancellation sa MBLI na naka carbon copy ang Insurance Commission. Mag backread ka sa mga comments dito kasi madami nang nag comment kung ano ang ginawa nila para ma cancel ang policy at maibalik ang pera nila.

          Reply
    • Kim
      October 10, 2017 at 3:01 pm (12 months ago)

      Hello, taga bacolod din ako. May i get your contact details? I need your assistance to pursue a complaint. Thanks!

      Reply
      • Jillsabs
        October 12, 2017 at 11:01 pm (11 months ago)

        Hi Kim,

        I’m sorry but I don’t provide formal legal assistance to Manila Bankers victims. Please refer to the past comments for possible remedies if you feel like you have been victimized by Manila Bankers Life Insurance.

        Reply
        • Emie
          February 11, 2018 at 5:20 pm (7 months ago)

          hinna biktima rin kami nang MB life sa bacolod yung boyfriend ko na nag bakasyon dito sa cebu kinausap sya sa loob tapos ang ending daw una may pinapirma sa kanya nang ayaw sya pero sabi sa kanya kahit mag ayaw na sya mag babayad parin sya 13k cash pina swipe sa kanya ang card hindi sila nag tatanong sayo talaga kung ok lang oh hindi parang sila yung nag hahard sell naminilit magagaling mang uto sunday yun nang yari nabawadan ang cc subra 13k hindi kami makakauwi nang cebu dahil sa ginawa nila tapos pina cancel namin oo naiintindihan namin na through the process yun 30days daw ngayun stranded kami dito sa bacolod dayuhan lang bf ko galing cebu naloko pa nila. Pwede ko ba mapa cancel yun sa bangko kasi wla pa naman 24hrs

          Reply
          • Jillsabs
            February 12, 2018 at 11:33 pm (7 months ago)

            Hi Emie,

            Debit card o ATM card ba yung na-swipe? Kung oo, hindi mo basta2x mapapa-cancel yan sa bangko kasi nailipat na ang pera sa account ng MBLI. Kelangan mo gumawa ng letter of cancellation na naka-address sa MBLI at naka carbon copy ang Insurance Commission.

            Mag back read ka sa mga comments dito at hanapin mo yung comment ni Bhagz, napa cancel niya yung policy niya nung sumulat siya.

      • Manila Bankers Life Insurance Corp.
        February 27, 2018 at 6:05 am (7 months ago)

        Hi

        We appreciate your valuable feedback as it helps us identify the areas we can improve.
        We are currently upgraded our customer service to address your concern.

        We wish to address and reply to your concerns please email us at:
        support@mblife.com.ph

        You may also follow up through our hotlines:
        +63998-9641223
        +63917-5424079
        +632810-1051 Loc. 205

        Or visit our main office here is our address:
        MB Life Insurance Corp.
        3rd Floor, VGP Center, 6772 Ayala Ave,
        Legazpi Village, Makati City,
        Philippines 1223.

        Thank you and have a great day!
        MB Life Insurance Corp.

        Reply
  7. Zandro G Rapadas, MDC
    October 20, 2017 at 4:34 am (11 months ago)

    I just got a call a while ago, practically with the same offer. But I was upfront in telling the agent that I feel uncomfortable with the offer because first, I don’t know how I got referred for the rewards package, second I do not maintain any account with MB Life or with any partner Visa or Mastercard, and third, the offers are too good to be true. And as they say, if it is, then it’s not true. To cut the long conversation on the phone, I asked the agent, Eunice Gonzales, to email to me the complete information of the rewards offer. Right after we hung up, I called the President and CEO of Manila Bankers, Mabs Juan, and I clarified with him the legitimacy of this offer. He said it’s a marketing strategy done by his people and I shouldn’t feel obligated to accept it. I told him I don’t feel as such but I needed to verify it with him and with the Insurance Commission.

    Reply
    • Jillsabs
      October 22, 2017 at 12:27 am (11 months ago)

      Hi Zandro,

      Maybe you can also ask Mr Juan why their company practice is to make people believe that their credit/debit cards will only be swiped for verification purposes, but then the premium will already be charged na pala. Worse, the mbl agents will insist that there’s no way to reverse the charges. It’s plain and simple swindling.

      Reply
    • Manila Bankers Life Insurance Corp.
      February 27, 2018 at 6:24 am (7 months ago)

      Hi

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  8. MRS.batistil
    October 28, 2017 at 6:11 am (11 months ago)

    Isa din po ang asawa ko nbiktima ng MB insurance khpon s rob galleria at nbsa q nga mga comment n to eto kmi ngayon dali daling pumunta s main office nila s ayala…dla nga po nmin ung abi nyo n cancellation letter hhnpin p po ang building mdli po b mhnap any specific nmn po n pltadaan on how to get der kc 5pm close n office nila gling p po kmi bulacan

    Reply
    • Manila Bankers Life Insurance Corp.
      February 27, 2018 at 6:24 am (7 months ago)

      Hi,

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
    • Rea
      March 11, 2018 at 1:38 pm (6 months ago)

      Hi ma’am. Tanong ko lang po kung anong naging aksyon sa inyo matapos kayo makapagpasa ng cancellation letter? Nabiktima din kasi ako kahapon lang sa galleria ng mb life na yan. For approval at verification lang din ang sabi sa akin at madalian na pinagswipe ng debit card ko. Pag uwi ko nalang saka lang nabasa yung mga binigay nila. At saka ko lang napagtanto na talagang dinaan lang ako sa madaliang transaction. Ano pong nangyari sa pagpapa cancel nyo? Salamat po sa sagot

      Reply
      • Jillsabs
        March 12, 2018 at 11:14 pm (6 months ago)

        Hi Rea,

        Maganda yung sagot ni Bhagz sa naging experience niya sa pagkansela ng insurance policy niya galing sa MB Life.

        Ayon kay Bhagz, gumawa siya ng cancellation letter sa MB Life na naka-copy furnish ang Insurance Commission tapos ay dinala niya ang sulat sa head office ng MB Life sa Makati. Binigay niya ang sulat habang nasa cooling off period pa ang policy niya, o 15 or 30 days matapos siya maloko ng mga MB Life agents sa isang mall.

        Matapos tanggapin ang sulat niya, finollow-up ni Bhagz nang madalas ang reimbursement hanggang naideposit na nga ito sa kanyang bank account.

        Para mas maliwanagan ka, pakihanap ng comment ni Bhagz sa mga MB Life posts sa blog ko.

        Reply
        • Manila Bankers Life Insurance Corp.
          July 30, 2018 at 6:24 am (2 months ago)

          Hi

          We appreciate your valuable feedback as it helps us identify the areas we can improve.
          We are currently upgraded our customer service to address your concern.

          We wish to address and reply to your concerns please email us at:
          support@mblife.com.ph

          You may also follow up through our hotlines:
          +63998-9641223
          +63917-5424079
          +632810-1051 Loc. 205

          Or visit our main office here is our address:
          MB Life Insurance Corp.
          3rd Floor, VGP Center, 6772 Ayala Ave,
          Legazpi Village, Makati City,
          Philippines 1223.

          Thank you and have a great day!
          MB Life Insurance Corp.

          Reply
  9. Alex
    November 2, 2017 at 6:19 am (11 months ago)

    Hello bikitma din po ako netong MBLIFE nung nakraan lang this october 30 ano po pwede kong gawin? paano po i cancel ung account ko sa MBLIFE?

    Reply
    • Jillsabs
      November 2, 2017 at 9:55 am (11 months ago)

      Hi Alex,

      Pwede mo pang ipacancel yan kasi wala pang 30 days nang nabentahan is ng policy.

      Gumawa ka ng letter request for cancellation na na naka copy furnish any Insurance Commission. Dalhin mo sa Manila Bankers office o stall kung saan ka nabentahan at ipareceive sa kanila. Siguraduhin mong may received copy ka ng letter cancellation at tanungin mo kung kelan macancel ang insurance at maibabalik ang pera mo.

      Para extra protection, ipa block mo din yung charges sa credit card mo.

      Reply
      • Lyca Sarian
        November 19, 2017 at 4:03 pm (10 months ago)

        Pano pong copy of CC?

        Reply
        • Jillsabs
          November 19, 2017 at 11:13 pm (10 months ago)

          Hi Lyca,

          Padalhan mo rin ng kopya ng sulat yung Insurance Commission.

          Yun yung ibig sabihin ng: “cc Insurance Commission” na dapat nakasulat sa ibaba ng letter cancellation mo

          Reply
      • chyll
        January 26, 2018 at 3:39 am (8 months ago)

        Hi mam..ako din po naidebit din po sa atm ko ung savings ko dahil sa agent na magaling mambola lalo na kung malamn nila may naisave ka pera dun ko narealize ng ntapos ung transakyon para ako natauhan na wala sa isip ko kumuha nyan insurance dahil ngaaply po ako work at ofw ako ngayun wala ako trabho..at kahit sinabi ko nun tlaga para kang mapapako sa upuan..43 400 po agad agad …ngrequest ako cancel sabi ng agent di daw pede sa ribinson galleria kaya ingat po sa ngyre sakn minsan mapagsamantala po para mkabenta sila at mgkacommission lalo na lm nila my weakness ka..

        Reply
    • Lins
      November 11, 2017 at 1:14 pm (10 months ago)

      Alex, send mo lng ang cancellation letter, p rcvd mo s head ofc. kailangan habulin mo ung 15 days cooling period

      Reply
    • Manila Bankers Life Insurance Corp.
      February 27, 2018 at 6:25 am (7 months ago)

      Hi

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  10. Mark
    November 8, 2017 at 4:32 am (11 months ago)

    My friend was a victim of the same scam. May i ask lang po if there’s a provision in the insurance commission about the cooling off period of 15/30 days. The company was refusing to accept my friend’s cancellation letter because according to the company she was signed up in a plan that is non-refundable. Thank you:)

    Reply
    • Jillsabs
      November 8, 2017 at 9:53 am (11 months ago)

      Hi Mark,

      The cooling off period seems to be an industry practice, but I’m not sure if there’s an actual law in place mandating it.

      It’s best to check the policy itself if it provides for a cooling off period.

      Reply
    • Manila Bankers Life Insurance Corp.
      February 27, 2018 at 6:25 am (7 months ago)

      Hi

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  11. G'mea
    November 12, 2017 at 1:52 am (10 months ago)

    Hi mam JILLSABS
    Naguyo din po ako ng MBLife na, nakuha ko na po amg primium nila. Then wala pang 1 month tinawagan ko sila. Sabi hnd ko pa daw pwedi icancel, after 1year pa daw. They said after 6 months pa na man daw ako magbibigay ulit. So i just let go. But now, gusto ko na po tlgang ihinto to. Hindi nman po naka automatic sa debit card ko ang susunod na bayad. Pwd ko ho bang hayaan n lng na mag lapse eto? Mag eexprired rin po ba to kapag hnd ko nabayaran?

    Reply
    • Jillsabs
      November 13, 2017 at 12:52 am (10 months ago)

      Hi G’mea,

      Pwedeng-pwede mong ipa-lapse na lang ang insurance mo kung ayaw mo talaga. Mabuti nga hindi naka automatic charge sa debit card mo yung premium charges so pwede mo siyang ipatigil.

      Hindi totoo na obligado kang magbayad ng isang taon. Kung ayaw mo na talaga, wag mo lang bayaran.

      Reply
      • G'mea
        November 13, 2017 at 1:42 pm (10 months ago)

        Thank you po ng marami. Now makakatulog na ko ng mahimbing sa gabi without worrying about it. KAsi po nakakaloka at nakaka stress na pinagpapasahan lng nila ang calls ko kapag tinatanong sila about cancellation. KArmahin sana sila agad agad! as in now na!

        Thank you po ulit ms. JILLSABS

        Reply
        • Jillsabs
          November 13, 2017 at 10:13 pm (10 months ago)

          You’re welcome!

          Siguraduhin mo lang na hindi talaga automatic yung charge ng premium payment sa debit card mo, para wala nang abala.

          Reply
          • G'mea
            November 15, 2017 at 10:51 am (10 months ago)

            ok po. Salamat po ulit!^^

          • Jillsabs
            November 15, 2017 at 12:05 pm (10 months ago)

            Walang anuman! 🙂

        • EMM
          November 17, 2017 at 2:50 am (10 months ago)

          Hi may problema din ako sa MB Life. I tried reaching out thru their customer service pero walang reply until now. I have already tried sending numerous emails to them. Sino kaya pwedeng makatulong sa ‘kin.?

          Reply
          • Jillsabs
            November 19, 2017 at 11:07 pm (10 months ago)

            Hi Emm,

            Mas mabuti kung gumawa ka ng sulat ng pagkansela ng insurance policy na ipapadala through registered mail at naka copy furnish ang Insurance Commission.

            Mas may dating kasi ang registered mail kesa sa email. Kelangan itong pansinin kasi pwedeng gawing ebidensiya sakaling kasuhan mo ang MB Life sa korte.

    • Manila Bankers Life Insurance Corp.
      February 27, 2018 at 6:26 am (7 months ago)

      Hi

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  12. KOU
    November 12, 2017 at 11:05 am (10 months ago)

    I was a victim of the same dirty tactic. I just want to cancel the provided policy. (I don’t care kung di na mabalik yung nabayad ko pero nag-aalala ako na baka magcharge sila sa debit ko tho I stated/checked na walang automatic charges)

    I hate myself for falling on this, like for real.
    And also, thanks for this thread. I felt better just by talking about this to you guys.

    Reply
    • Jillsabs
      November 19, 2017 at 11:08 pm (10 months ago)

      Hi Kou,

      You’re welcome! And don’t beat yourself up over falling for their dirty tactics, they’re trained professionals who are used to manipulating and deceiving people.

      Reply
      • Lhen
        May 28, 2018 at 11:16 pm (4 months ago)

        Hi nabiktina dn po ako g MB LIFE here in Bacolod last year 32k po ung nkuha sa akin same then po ang pg swipe ng credit card sabi ng agent pwede ko daw ma with draw ung money ko after a year totoo po kya un?? Na pwede mong ma with raw ung money mo after a year plsss help

        Reply
    • Manila Bankers Life Insurance Corp.
      February 27, 2018 at 6:26 am (7 months ago)

      Hi,

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  13. Bhagx
    November 19, 2017 at 3:12 am (10 months ago)

    Hi po maam ako din po nascammed ng mb life without knowing their tricks oh my sa robinson galleria..babalik po ako sa main nila sa Makati at ipapacancel ko thru letter….but wondering lang po yung card po kasi nila na ginamit ko is BDO ATM/Debit card lang NOT credit card….possible po ba sila makakuha ng pera sa salary ko? Since I was advised na para makapagdeposit ako punta lang daw ako sa BDO then bigay yung account number ng Life saver sa BDO then mag iemail sa kanila yung reset….possible po ba nilang gawin yung parang sa credit card na kuha lang ng kkuha without my knowledge ATM/debit card lang card ko….the okay po ba na sa Main nila ako punta sa Ayala…..and I thought na since di xa credit card, di sila makakakuha ng pera unless mag over the counter ako via BDO tama po ba? Sa matulungan nyu po ako.God Bless

    Reply
    • Bhagx
      November 19, 2017 at 3:15 am (10 months ago)

      Erratum sa first sentence..”Card ko po na ginamit nila is yung ATM/debit lang ng BDO..thanks

      Reply
    • Lyca Sarian
      November 19, 2017 at 4:08 pm (10 months ago)

      If yung letter is thru email or kelan ng copy pag ipapasa sakanila?

      Reply
      • Jillsabs
        November 19, 2017 at 11:10 pm (10 months ago)

        Hi Lyca,

        Mas mabuti kung gumawa ka ng sulat ng pagkansela ng insurance policy na ipapadala through registered mail at naka copy furnish ang Insurance Commission.

        Mas may dating kasi ang registered mail kesa sa email. Kelangan itong pansinin kasi pwedeng gawing ebidensiya sakaling kasuhan mo ang MB Life sa korte.

        Reply
    • Jillsabs
      November 19, 2017 at 11:04 pm (10 months ago)

      Hi Bhagx,

      Sa pagkakaalam ko, pwede ma-debit ang ATM card basta may napirmahan kang approval.

      Pero, kung sinabihan ka na kelangan mo magdeposit sa BDO ng premium payment at magpadala ng kopya ng resibo, malamang hindi naka auto-debit yung ATM card mo.

      Para sigurado, tumawag ka sa BDO o pumunta ka sa BDO branch na malapit sa iyo tapos tanungin mo kung may naka-enroll na auto-debit na premium from MB Life. Kung meron, ipa-cancel mo. Kung wala, ok na yon. Wag ka nang magdeposit ng pambayad ng premium. Kusa na lang na magla-lapse yung insurance policy mo because of non-payment.

      Kung hindi raw pwede i-cancel, pwede mo ring ipasara ang ATM account mo at mag-apply na lang ng bagong account. Hassle ito, pero baka ito lang ang pinakamaiging gawin para hindi tuloy2x na pumasok ang auto-debit ng MB Life.

      Good luck!

      Reply
      • Bhagx
        November 20, 2017 at 7:02 am (10 months ago)

        @Jillsabs..maraming salamat po sa urgent reply ninyo .bukas po pupunta pa din akonsa main nila sa Ayala for complete cancellation if ever……Ask ko lang po about sa posisible auto debit sa Atm debit card ko, makikita po ba ni BDO yung nakalink na autodebit ni MB life at pwede nilang icancel, If ever na may autodebit sa card?..pupunta din ako bdo bukas po kasi..thanks po.

        Reply
        • Jillsabs
          November 20, 2017 at 11:16 pm (10 months ago)

          Hi Bhagx,

          Yup, makikita ng BDO lahat ng mga related sa account mo, pati na ang mga naka-sign up na auto debit.

          Kung naka auto debit man ang premium payment ng MB Life insurance, dapat pwede mo yang ipa-cancel kasi account mo yon at ikaw ang may pasya kung paano patatakbuhin ang account mo.

          Reply
          • Bhagx
            November 21, 2017 at 8:34 am (10 months ago)

            @jillsabbs thabks po talaga sa effort nyo, nag email na ako sa mb life ng cancellation at naka cc yung IC then nagresponse na yung MB Life rereviewhin nila yung case at hihingan ng explanation yung sales agent ko. Grrr..hahah kakagigill….after review iinform daw nila ako…..but tomorrow sesend po ako ng letter mismo sa office makati……thanks talaga..update lang po ako next for any progress..sana macancell to..haixt.God blesss po..

          • Jillsabs
            November 23, 2017 at 9:17 am (10 months ago)

            You’re very welcome! Good luck sa iyo!

        • Froilan
          May 31, 2018 at 6:13 am (4 months ago)

          Sir ako din sir nbiktima ng mb life 3days ago mkukuha k p kya ang pera k kc nkatm ako at sabi daw hnd nmn daw pg d ako mkbayad s aug mglapse daw kc quarterly ako mgbbayad s kanila.kaya papunta plng qko ngayon s mb life prrsonally para icancel k ang premium k npakalaking prob po to s akin kc ngswipe cla s akin ng 11k s bdo atm card k.sana maibalik po nla ang pera k

          Reply
      • Mae
        December 7, 2017 at 4:42 am (10 months ago)

        @JILLSABS.. Maam. Panu po kaya yun ako din po kasi napa member ng di oras sa mb life last june this year, thru may debit card .. pwd ko pa din po kaya ipa.cancel and ipabalik yung pera na nakuba nila sakin? To think na nagbago na po yung isip ko dahil sa mga nababasanko ngayon. And nag.send po sila sakin ng letter ng payment ko for this month of december.. thank you po

        Reply
        • Jillsabs
          December 7, 2017 at 7:05 am (10 months ago)

          Hi Mae,

          Hindi na maibabalik yung perang naibayad mo sa Manila Bankers Life kasi lagpas na yung cooling off period. Pero kung naka automatic debit sa ATM card mo yung mga premium payment, pwede kang tumawag sa bangko mo at yung mga future charges for premium payment na lang ang ipacancel mo. Or kung hindi naman naka automatic debit yung premium payment, wag mo lang itong bayaran at mapapaso na lang ang insurance policy mo.

          Reply
    • Manila Bankers Life Insurance Corp.
      February 27, 2018 at 6:27 am (7 months ago)

      Hi

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  14. Mhay
    November 22, 2017 at 4:39 pm (10 months ago)

    Paano po yung sa case ko, last Nov. 14, nagbayad po about this insurance and 1 year na po siya, ngayon ko lang po nabasa yung mga negative comments.
    Gusto ko na pong ihinto yung paghulog dito, mababawi ko pa po kaya yung naihulog ko?

    Reply
    • Jillsabs
      November 23, 2017 at 9:14 am (10 months ago)

      Hi Mhay,

      Pwede mong ihinto ang pagbayad ng insurance premium anytime, mapa-paso lang ito. Kung auto-debit yan sa credit card or ATM card mo, tumawag ka lang sa bangko mo at ipatigil ang autodebit.

      Pero hindi mo na makukuha yung binayad mo sa insurance coverage mo for the last year, kasi nagamit na yon (i.e. meron kang insurance protection for the last 12 months).

      Reply
    • Manila Bankers Life Insurance Corp.
      February 27, 2018 at 6:27 am (7 months ago)

      Hi

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  15. Rinia
    November 27, 2017 at 8:22 am (10 months ago)

    Hi ako din nakakuha ng plan mb life last Nov 21 gusto na din ipacancel nbasa ko ksi yung mga comment nyo ang ngamit na card ko ay bdo debit card anu ba yung format ng cancellation help nmn

    Reply
    • Jillsabs
      November 28, 2017 at 12:38 am (10 months ago)

      Hi Rinia,

      There’s no specific format for the cancellation letter. As long as you indicate the details (i.e. your name, plan number, when you got it etc.) and what you want to happen (i.e. cancel the policy within the cool-off period), then that should be ok. Also, be sure to copy furnish the Insurance Commission to your letter.

      Good luck!

      Reply
    • Manila Bankers Life Insurance Corp.
      February 27, 2018 at 6:28 am (7 months ago)

      Hi,

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  16. John
    November 28, 2017 at 7:37 am (10 months ago)

    Just an few hours ago nakareceived ako ng call from Manila bankers. Nag tataka talaga ako bat alam nila ang info ko at alam nila ung bank card ko. Sabi ni refer daw ako ng banko ko sa knila kc they celebrate 50 years my ikeclaim na rewards daw ako sa opis nila sa makalti. at kailangan ng government ID at ang CC ko.. Ako namn ngtataka. So ngback track ako sabi ko you said earlier na c BPI ung ngrefer ng sa Manila banker at ung opis nio ay sa BPI head opis tama ba. Then naiba ung beside lang daw sila ng ng BPI head opis. Ang pinagtataka ko lng bat alm nila ung info ko at kailangan pla nila iprocess ung papers pagpunta ko..

    Reply
    • Manila Bankers Life Insurance Corp.
      February 27, 2018 at 6:28 am (7 months ago)

      Hi

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  17. Tin Abarientos
    December 2, 2017 at 4:39 pm (10 months ago)

    Hello! Kaninang hapon lang ako nacorner ng MB Life. Makukuha ko pa kaya yung nadebit na 16,240 kapag pinacancel ko yung policy? Thank you.

    Reply
    • Jillsabs
      December 10, 2017 at 3:13 am (10 months ago)

      Hi Tin,

      Kung pasok pa sa cooling-off period ang cancellation request mo, dapat ibalik ang ibinayad mo at i-cancel ang insurance policy.

      Reply
    • Manila Bankers Life Insurance Corp.
      February 27, 2018 at 6:29 am (7 months ago)

      Hi

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  18. Rubie
    December 7, 2017 at 2:53 pm (10 months ago)

    Maam possible po bang maibalik ung mga naibayad q na pera? Last yr nkakuha aq ng insurance nang wla sa oras.. gusto q na sna iwithdraw ung policy at mkuha ung mga naibayad q.

    Reply
    • Jillsabs
      December 10, 2017 at 3:09 am (10 months ago)

      Hi Rubie,

      Hindi mo na makukuha yung binayad mo sa Manila Bankers insurance policy kasi nagkaroon ka ng insurance protection noong panahong active ang insurance policy mo. Tapos na rin ang cooling-off period (15 days or 30 days) kung saan pwede mong itigil ang policy mo.

      Parang pagbili lang yan ng fire extinguisher. Binili mo ito para sakaling magkasunog, mapapatay mo ang sunog. Kung hindi nagkasunog, hindi mo rin pwedeng ibalik ang fire extinguisher kasi hindi mo siya nagamit.

      Ganon din ang life insurance. Sa panahong active ang policy mo, insured ka ng insurance company sakaling may mangyari sa yo. Kaya kung walang nangyari sa iyo, hindi mo pwedeng hingiin ang naibayad mo.

      Pero kung ayaw mo na talagang ipagpatuloy ang policy mo, wag mo na lang itong bayaran at automatic na magkakawalang bisa ito.

      Reply
    • Manila Bankers Life Insurance Corp.
      February 27, 2018 at 6:29 am (7 months ago)

      Hi

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  19. lisa
    January 16, 2018 at 2:52 am (8 months ago)

    hi po nabiktima ako ng mb life nung august po tapos nung cnabi ko after 2 days na icancl ko cnabhan ako na d pwede..pano po kaya un ano po pwedeng gawin

    Reply
    • Jillsabs
      January 17, 2018 at 3:17 am (8 months ago)

      Hi Lisa,

      Hindi ka na pwedeng magpa-cancel within the cooling-off period kasi 15 or 30 days lang ito sa pagbili mo ng policy. Pero, sinabihan ka kasi na hindi pwedeng icancel kahit 2 araw pa lang ang nakalipas, so subukan mo pa ring sumulat ng cancellation letter tapos ilagay mo doon kung sinong agent ang nagsabi sa iyo nun at kung saang branch. I-copy furnish mo ang Insurance Commission sa letter cancellation mo.

      Kung naka automatic debit sa credit card o ATM mo yung premium payment, ipa-cancel mo ito sa banko mo. Tawagan mo lang ang banko mo o pumunta ka dito, atsaka ipacancel mo. Hindi mo mababawi ang naibayad mo na, pero wala ka nang babayaran pang future premium payments.

      Reply
    • Manila Bankers Life Insurance Corp.
      February 27, 2018 at 6:29 am (7 months ago)

      Hi,

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  20. Jeni
    February 5, 2018 at 8:47 am (8 months ago)

    Hi Maam,

    Nakapagpurchase po ako sa MB Life Insurance last February 3, 2018 worth 25, 200 nung magbabayad na po ako via debit card naghesitate na po ako, pero sabi nila kailangan ko na po daw bayadan. I asked the agent kung pwede kong irefund nalang. pwede po daw. but bumalik po ako ngayong monday, Feb 5, 2018 sabi po sa wednesday po daw ako bumalik kasi may cut off po daw.
    Im worried na maautomatic magcharge sila sa debit account ko.

    What should I do? Nagsend na din po ako sa email nila ng Cancellation Letter.

    Reply
    • Jillsabs
      February 12, 2018 at 11:41 pm (7 months ago)

      Hi Jeni,

      If you can manage to empty out your debit card, I suggest you do so. This is so that there will be no more MBLI debits done while they’re processing your refund. From what I’ve been reading, MBLI are outright scammers and their word doesn’t mean anything. So even if they promise that your card will only be swiped for verification, or your card won’t be charged while your refund request is being processed, don’t believe them.

      Reply
    • Manila Bankers Life Insurance Corp.
      February 27, 2018 at 6:31 am (7 months ago)

      Hi

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  21. Jackie
    February 13, 2018 at 9:15 am (7 months ago)

    Hi! Good day po. Ask ko lang po kung pwedeng magpa-cancel pa ng insurance policy kung lampas ng 15/30 days cooling period? Like 1 year na po. Nagbayad ng straight payment through Credit Card din. Mababawi pa po kaya ung premium payments?

    Reply
    • Jillsabs
      February 16, 2018 at 10:05 am (7 months ago)

      Hi Jackie,

      Hindi na pwede ma-cancel yung policy mo at hindi na rin mababawi ang premium payments. Pero hindi mo naman kelangan magbayad para magtuloy-tuloy ang insurance coverage. Pag tapos na ang isang taon, wag mong bayaran ang premium payments at automatically lang mag lapse ang policy.

      Kung naka-automatic debit ang premium payments sa credit card o debit card mo, tumawag ka lang sa banko mo at ipatigil ang automatic debit.

      Reply
      • Ayesa
        February 23, 2018 at 5:18 pm (7 months ago)

        Mam hndi na ba mababawi ung pera na.. Same case kami ni mam jackie, lumagpas na din ako sa cooling period na tinatawag nla. 15k ung total nun kht half lng sana mabawi ko.

        Reply
    • Manila Bankers Life Insurance Corp.
      May 28, 2018 at 2:24 am (4 months ago)

      Hi Jackie,

      Good Afternoon. We appreciate your valuable feedback as it helps us identify the areas we can improve.

      We currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  22. Bhagz
    February 18, 2018 at 8:52 am (7 months ago)

    Hi maam JILLSABS,

    Finally nakuha ko na premium refund ko after months of struggle..nung payday ko napansin ko na may nadagdag..and kinumpute ko at sakto sa naibayad..ko…di ko pa nakonfirm sa bank..but for sure totally cancel na..Thanks maam for azsistance.

    Bhagz.

    Reply
    • Manila Bankers Life Insurance Corp.
      February 27, 2018 at 6:32 am (7 months ago)

      Hi

      We appreciate your valuable feedback as it helps us identify the areas we can improve.
      We are currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
      • Vhinz
        March 4, 2018 at 8:15 am (7 months ago)

        Their marketing efforts and techniques are quite impressive indeed..but in the end mga manloloko.deceiver pala..tsk..learned a lot from my experience..ignore na lahat ng agents kahit ano pang produkto nila sa akin now😂 ..bakit nga naman makikiusap sa taong di mo kilala..at kung gusto mo talaga yung pesteng insurance na yan..ikaw mismo pupunta sa office nila…mb life, caritas, coco life etc..pareparehas lang sila dont be fooled.

        Reply
    • Angel
      March 25, 2018 at 12:52 pm (6 months ago)

      Hi bhagz nbasa k ung messge m bk pwede m kng matulungan.isa dn ako s biktima ng mb life insurance nung March 21 2018 pinapa cancel k dn nung arw n un ang Insurance n pinapirmahan skin ang sbi ng agent hndi n dw pwede at nka pasok n dw ung pera at nka time deposit n dw ung ng 2yirs.bumalik ako kinabukasan kc gusto kng makuha ung pera k pero wl dn akng magawa hndi k dn npa cancel kc ang sbi skin kng gusto k dw ipa cancel pwede pero wla akng makukuhang pera.pero nbasa k ung messge m at sbi m nga naibalik n ung pera m.gusto k snang malaman kng ano b ung una mong ginawa at kng ano b ung mga ginawa m bago m nabawi ung pera m.hndi k kc alm kng pano ako mag uumpisa eh

      Reply
    • Marybeth
      August 26, 2018 at 3:11 am (4 weeks ago)

      Hi Ms Bhagz good morning. nabiktima po din aq kahapon ng MB Life s SM Dasmariñas, pwd po b magpatulong s inyo qng panu nyo po nagawa mapacancel at mareimburse ung perang nakuha nila? pls reply ka ms bhangz thank you.

      Reply
  23. Nhodz
    March 10, 2018 at 4:34 pm (6 months ago)

    Hi Ma’am Jillsabs,

    Ask ko lang po kung pano masusulusyunan yung insurance ng MB life dahil na scammed din po ako 1yr na po sakin then wala na po yung atm ko dahil pinaclosed ko na po siya at wala po akong trabaho! Pano ko po siya macacancel? Pano po kapag hindi ko siya nabayaran ngayong taon ano pong mangyayari? plss help naman po

    Reply
    • Jillsabs
      March 12, 2018 at 11:15 pm (6 months ago)

      Hi Nhodz,

      Kung hindi mo mababayaran ang policy, automatic lang itong mapapawalang-bisa. Mawawalan ka na ng insurance coverage at hindi ka na rin sisingilin ng MB Life.

      Reply
      • gladalyn
        August 13, 2018 at 12:15 pm (1 month ago)

        mam jill yong sakin pag d po nakabayad yon pong perang nakuha nila sa amin maibabalik po ba?

        Reply
    • Manila Bankers Life Insurance Corp.
      May 28, 2018 at 2:23 am (4 months ago)

      Hi Nhodz,

      Good Afternoon. We appreciate your valuable feedback as it helps us identify the areas we can improve.

      We currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  24. Eric
    April 22, 2018 at 6:45 am (5 months ago)

    Hi. I’m expecting a premium payout from MB Life this June, for their money growth plan. I just have a wuestion, is it also tedious and tasking to claim from their Ayala office ?

    Reply
    • Jillsabs
      April 25, 2018 at 12:05 am (5 months ago)

      Hi Eric,

      From the comments re Manila Bankers, I gathered that the main branch in Ayala is efficient in processing valid claims. The problem lies with the agents who mislead and even flat out lie to their victims re the payment scheme/ nature of product purchased/ possibility of cancelling the contract etc. So I would think that your premium payout from the main branch should go without a hitch. Good luck!

      Reply
    • Manila Bankers Life Insurance Corp.
      May 28, 2018 at 2:22 am (4 months ago)

      Hi Eric,

      Good Afternoon. We appreciate your valuable feedback as it helps us identify the areas we can improve.

      We currently upgraded our customer service to address your concern.

      We wish to address and reply to your concerns please email us at:
      support@mblife.com.ph

      You may also follow up through our hotlines:
      +63998-9641223
      +63917-5424079
      +632810-1051 Loc. 205

      Or visit our main office here is our address:
      MB Life Insurance Corp.
      3rd Floor, VGP Center, 6772 Ayala Ave,
      Legazpi Village, Makati City,
      Philippines 1223.

      Thank you and have a great day!
      MB Life Insurance Corp.

      Reply
  25. Albert
    July 27, 2018 at 2:34 pm (2 months ago)

    I just signed up TODAY, what the “F” Naloko pa ako, nag-iingat ako. Pero di ko akalain na isa na akong biktima. Need help lang po. Pwede po bang di na ako magsend ng cancellations letter sa mb life insurance, pagtinigilan ko yung pagbayad sa kanila, para materminate agad ang sabi kasi sa akin every year daw po ako magbabayad ng 1,680 sa branch nila, meron po kasi dito sa my Cityplace Square, Binondo Manila. 1,680 ang nakaltas nila sa Debit Card ko. Ano po ang dapat kung gawin sa Debit Card ko, worry po kasi ako baka nalaman nila yung pin at makuha lahat ng pera ko. Salamat po.

    Reply
    • Jillsabs
      August 3, 2018 at 10:13 am (2 months ago)

      Hi Albert,

      I-confirm mo muna sa bangko mo kung may automatic debit na naka-enroll sa debit card mo. Kung meron, ipa-cancel mo yon. Kung hindi pwede, pwede mo ring ipasarado na lang ang debit card mo at kumuha ng bago.

      Kung hindi ka magbabayad ng premium mo, automatically cancelled na yung insurance policy.

      Reply
  26. Manila Bankers Life insurance Corp.
    July 30, 2018 at 6:26 am (2 months ago)

    Hi,

    We appreciate all your valuable feedback as it helps us identify the areas we can improve.
    We are currently upgraded our customer service to address your concern.

    We wish to address and reply to your concerns please email us at:
    support@mblife.com.ph

    You may also follow up through our hotlines:
    +63998-9641223
    +63917-5424079
    +632810-1051 Loc. 205

    Or visit our main office here is our address:
    MB Life Insurance Corp.
    3rd Floor, VGP Center, 6772 Ayala Ave,
    Legazpi Village, Makati City,
    Philippines 1223.

    Thank you and have a great day!
    MB Life Insurance Corp.

    Reply
  27. Liezle
    August 30, 2018 at 10:43 pm (3 weeks ago)

    Hello po ma’am,

    Kagabi po nabiktima din ako ng MBLife. Usually po talaga, tinatanggihan ko yung mga offers na katulad ng binigay sa akin. Pero ewan ko po ba kung paano at bakit ako napapapayag. Pagkauwi ko po ng bahay, I realized na I don’t want the insurance that was given to me so I researched how to cancel kasi sabi nung nag assist sa akin na bawal na daw icancel, then yun po, thankfully I came across your post.

    And yun nga po, after reading your post and backreading the comments, agad agad po akong nag send ng email sa MBLife and nag cc din po ako Insurance Commission. Balak ko rin po magsend ng registered mail sa insurance copy at icopy na rin ang IC bukas.

    Ngayon po, tinawagan ko din ang bank ko if pwede macancel yung Auto Debit sa account ko. Then ang sinabi po sa akin may 2 options ako. Yung first is idiscuss ko daw muna sa Insurance yung cancellation and then second po, ipablock ko na lng daw yung card ko and then request for a replacement.

    And then yun, pinili ko yung second option and pinablock ko yung account ko just to be sure. But tanong ko lng, if ever ma approve yung cancellation ko, pwede pa rin po ba irefund sa akin yung pera kahit iba na yung bank account ko? Thanks.

    Reply
  28. Manila Bankers Life
    August 31, 2018 at 4:57 am (3 weeks ago)

    Good Day!

    We appreciate all your valuable feedback as it helps us identify the areas we can improve.

    For the record, Manila Bankers Life Insurance Corporation is a 51 year old life insurance company duly licensed by the Insurance Commission with a capitalization of Php550 million pesos.

    The SMS messages or telephone calls you received regarding free rewards and privileges are made through our telemarketers. Telemarketing is a legitimate method of promoting and selling products, including life insurance policies

    The rewards offered by our telemarketers are in fact ready and available should the recipient of the SMS message or telephone call decides to get them from our telemarketers. You are not under any obligation to purchase any life insurance product. In fact, before any insurance product is offered to you, you will be invited to attend a product orientation to apprise you of the type of insurance product that would address your needs. In case you decide to purchase a life insurance product, you will be required to sign several documents indicating that you have been fully informed of the features of the life insurance product you want to purchase, the insurance premium you need to pay and the benefits you or your beneficiaries will receive. It is only after you have made an educated choice on the life insurance product you want to buy that you will be required to pay through your debit or credit card.

    Manila Bankers Life Insurance Corporation is a legitimate insurance company. It is not a scam.

    Any person who claims that Manila Bankers Life Insurance Corporation is a scam should have the necessary evidence to back up such statement. Otherwise, we shall take all necessary steps available to us under the law to protect our company’s good name.

    Thank you.

    Reply

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