I received a call from an unknown number on my cellphone last Friday and this was how our conversation played out:

Manila Bankers Life Insurance (MBLI): Good afternoon ma’am Clemens, this is _____ from Manila Bankers Life Insurance and I’m calling you today to inform you that in celebration of MBLI’s anniversary, you won an educational scholarship and health and wellness GCs.

Me: How did you get my number?

MBLI: You were recommended by one of our partner banks: BPI, BDO, Metrobank, RCBC, Security Bank, EastWest Bank, PNB, LandBank etc.

Me: What’s this about?

MBLI: As I said, you won an educational scholarship and health and wellness GCs which you must claim today or tomorrow from our office in Makati.

Me: All I need to do is claim it? There will be no product presentations, no seminars etc?

MBLI: Yes mam, you just need to pick them up at our office today or tomorrow and bring 2 valid IDs and a bank ID with you.

Me: Sorry but I can’t make it.

MBLI: Are you sure ma’am? Sayang naman ang scholarship and health and wellness GCs.

Me: I’m sure. Thanks for calling!

I made a quick search of Manila Bankers Life Insurance and was surprised to see the numerous incendiary comments and allegations of fraud:


mbli 2

From what I gathered, MBLI lures people with promises of an educational scholarship and other gift certificates. Once you claim your prize from their office, you will be subjected to a product presentation of their insurance products and then pressured to avail of the products. The “bank ID” adverted to in the call I received is actually a credit card or an ATM card, since the premium charges will be made via credit card or by allowing MBLI to withdraw from your savings account.

MBLI seems to be a legitimate insurance company though, and I know of someone who actually made use of the Datamex scholarship* being offered and sent her son to that computer school. I really don’t think that MBLI is a fly-by-night institution, so what gives with the unsavory reputation surrounding it?

Oh I don’t know, maybe it’s because of their abhorrent and misleading marketing and sales practices?

First, MBLI utilizes deception to secure a potential client’s attention. The modus is to use the scholarship and GCs as a bait to bring people to their office and once there, sell and sell hard the product to the captive audience.

Second, the aggressive selling of their life insurance product borders on intimidation. MBLI might argue that the final decision is still with the insured and short of pointing a gun to the insured’s head, the insured is perfectly free to say no to them. That’s all true of course, but what MBLI has managed to expertly exploit is the Pinoy’s inherent meekness and non-confrontational nature.

Let me backtrack a bit and tell the story of when I experienced a similar modus to illustrate this all too common Pinoy trait. Once when I was going around a home depot, I was approached by a really friendly beki to fill out a form and get a pen in return. A new pen?!?! Sounds good to me! While I was filling out the form, the fabulous beki started asking me questions about my income and started talking about their ultra high tech 10-in-1 microwave oven that was on special sale that day for only Php20,000.00 from the original price of Php65,000.00. I already knew that I wasn’t going to buy a pimped up oven but I let him continue talking for an extra 10 minutes just because I was too dyahe to put a stop to his sales pitch. Once I stood up and said goodbye, his supervisor made his move leading to an extra 2-3 minutes of blah-blah-blah. That’s 20 minutes of my life that I will never be able to reclaim.

Based on the numerous comments against MBLI, the sales people/ insurance agents are slick operators who somehow manage to convince the insured to hand over their credit card for what they claim is a simple verification process. Then when the credit card statement arrives, hello premium charge!

I was initially dubious about these claims because aren’t you supposed to sign a charge slip every time a charge is made on your credit card? I called my credit card provider to ask about this and was informed that in this instance once the card is swiped, the insurance company is able to get the card details and can set up an automatic charge on a regular basis. All that MBLI needs now to legitimize the charges is for the card holder to authorize the automatic charges and they can get that when you sign a form. So the spiel that the card will only be swiped to check or verify the balance is total BS.**

Thirdly, most Filipinos are underinsured or not covered by insurance at all, and MBLI’s shady business practices only undermine the industry’s effort to increase awareness on the need for life insurance. I am a big believer in life insurance and its benefits, so it pains me when I see this sort of behavior from someone in the industry drive people away and actually reinforce the wrong belief that insurance is a scam.

So if it’s not a scam, would I recommend going to MBLI to claim the freebies? If you have the time, you’re up for a few laughs or you want to rile up those slick salespeople and you’re sure you won’t be forced to avail of a product you are not interested in, then go right ahead. Otherwise, I personally think it’s a waste of time. Because even if MBLI is a legitimate insurance company, I wouldn’t want to deal with an entity that uses underhanded methods just to close a sale. And for the record, how much coverage does MBLI provide and how much is the premium? More importantly, what is its pay-out rate? Does it approve claims with little fuss, or will it make you jump through hoops backwards before it pays out a valid claim? I don’t know about you, but I have a strong feeling that it’s the latter.

I still don’t believe that it’s an out and out scam because you do get something in return for the money paid out, even if it is an overpriced insurance policy that you never wanted in the first place. But the manner MBLI chooses to sell its products is practically criminal, therefore it’s pretty much a scam in my book. My final verdict is to steer clear of MBLI and if you do manage to find yourself in their grasp, don’t let them near your credit, debit or ATM cards. Be rude if need be in order to save yourself from the headache of unwanted charges, and never ever sign something you haven’t thoroughly read first.

UPDATE: I wrote about what to do after being on the receiving end of Manila Bankers Life Insurance unscrupulous practices. Read the post here.

* The Datamex scholarship was a subsidy of Php7,000 on tuition fee.

** The phonebanker I talked with actually sighed when I asked her my question so I gleaned from that that she has had a lot of questions regarding unwanted charges from insurance companies. She said that the proper procedure is to call the bank right away to report the fraudulent charge and the charge will be frozen while they investigate the matter. But if the bank is able to prove that the charge was made with your consent, like if MBLI will show that you signed the charge authorization, then the charge will be rebilled to your credit card. My suggestion is to make a formal complaint letter to your bank, attach the links with the complaints against MBLI to prove that yours is not an isolated case, file a complaint with the Insurance Commission and attach that to your letter complaint to the bank too. 

UPDATE (as of August 5, 2017)

Some Manila Bankers Life defenders have surfaced in the comments section, but “Ms. Marie” and “Kevin” are clearly the same person. Dear Manila Bankers Life, or any of your minions, please don’t spread your brand of deceit in my blog.

112 Comments on On Shady Marketing Practices: Manila Bankers Life Insurance

  1. Aisa dela Cruz
    August 19, 2016 at 6:00 am (1 year ago)

    Hi! Thank you for this article. MB Life called me today, telling me that I won a travel voucher and that I needed to claim it today, and that all I needed to bring for verification was a valid ID and my debit/credit card! It didn’t seem right so I called my bank and did an online search to verify and lo and behold I found the same thread that you screencapped above (which now have around 800 complaints!) and your article.

    I’ve heard about MB Life before, and it turns out that they are registered with the Insurance Commission (IC). Like you, I am also a firm believer in insurance and financial wellness, hence I find it sad that there are companies like this that resort to unfair marketing and sales practices. It undermines the insurance industry, and sales and marketing practitioners as well. I feel bad for the hardworking insurance sales agents. I hope the IC would do something about this.

    • Jillsabs
      August 20, 2016 at 9:49 pm (1 year ago)

      If a lot of MBLI victims file complaints (actually even just one complaint will do) with the Insurance Commission, then the IC will have to act on it. I don’t think the IC can investigate a claim on its own, so somebody will have to file an actual complaint.

      • Kathleen
        August 14, 2017 at 8:12 am (5 months ago)

        How to complaint? They said that I won a travel voucher good for 7 person and the 2 is free. When I called the travel mart I talked to the owner and said it was the new modus of mblife.

        • Jillsabs
          August 16, 2017 at 10:24 am (5 months ago)

          Hi Kathleen,

          You can lodge a complaint against Manila Bankers with the Insurance Commission.

    • JJ
      December 17, 2016 at 2:37 am (1 year ago)

      Same thing happened to me just a few minutes ago. I was told that I won a travel voucher good for 2 pax, 5days and 4 nights, and that I can only claim it until tomorrow or else it’s going to be forfeited. I did a research online and found your page. 🙂 Thank you for posting this.

      I guess the rule of the thumb is: If it’s too good to be true, then it probably is.

    • Maynard
      August 28, 2017 at 7:09 am (5 months ago)

      Somebody just called me today about this same stuff twice. They were both persistent asking me to claim a certificate and etc from their office at Greenhills on a holiday (today) for just 30minutes. At first, I was sceptic while listening to his speil. I knew there is something wrong. They called me again after 3 hours and this time a different guy and I can say he is good on what he do. I did some searching over the internet and got me to this site. I wantee to thank you much for this post. You just saved me a lot of time.

  2. Jun Anatalio
    August 20, 2016 at 5:22 pm (1 year ago)

    Shady indeed. The way they sell/entrap people to sign up is sleazy at best. I wonder why there are still many who sign up even if there’s so many other insurance companies that are more reputable?


    • Jillsabs
      August 20, 2016 at 9:52 pm (1 year ago)

      MBLI and similar companies seem to prey on the ignorant. I don’t think those people wanted an insurance policy in the first place, they probably thought their credit cards were just getting swiped for verification purposes.

      Their entire business model is very, very sleazy.

      • eden lou a limboc
        May 26, 2017 at 10:15 pm (8 months ago)

        ma what if hindi po ako naglabas ng pera na naibigay sa kanila sa kanilang office kahit anong pilit nila, and nai-withdraw ko na rin po laman ng atm ko kasi nga po natakot ako. what other thing should I do to make sure na di-sila makaka-deduct sa atm ko? and ung atm ko po ba na di naman nila na-swipe e need ko rin inform ang bank ko?

  3. Czap
    August 27, 2016 at 4:41 am (1 year ago)

    Thank you so much for sharing this!

    I received a call from MB this morning.
    It was supposed to be a call for my mom, but she’ in MNL and left her phone so I answered it.

    The caller said that my mom won a product or something.. That a greenstub was picked..That will be claimed in the address that will be texted..The caller keep verifying the details..it was the name of my mom and my sister..In fairness, it was all correct..
    -i told the caller that my mom was not around and that i would ask her if indeed she filled-up a form or picked a raffle…during the conversation, the caller told the things needed to claim the said product – ie ID and ATM – that’s when I sensed it was a red flag. He said that it was for verification purposes and that id we bring the mastercard/atm we can have more raffle opportunities. And that there will also be product presentations.

    My mistake is that I somehow slip thay have an atm. So he kept asking about my occupation and work.

    He said if my mom is not around i can claim the said prize. And was also asking if i’m free for the 2pm or 3pm schedule.

    To be honest, i don’t have any plans going there but more so now that I read your article , and even when I called my Mom, she said it was probably a scam, and she’s right.

    I just found out that it was my 16 year old sister who picked the green raffle stub from a mall. She said that her friends just picked some raffle coupons/stubs and her friend even won an insurance. She alao told me that they are with one of their teachers who also picked a raffle stub.

    That said, hopefully everyone should beware this types of activity. I mean, they even lure minors.

    With this, i would definitely not be claiming their so called- gift certificate.

    • Jillsabs
      August 28, 2016 at 11:37 pm (1 year ago)

      Good for you! It’s a good thing you didn’t fall for their scam.

  4. Splash
    August 28, 2016 at 7:43 am (1 year ago)

    Any one who got MB life insurance and have compalins? I got my life insurace accidentally by telling me that they will get my credit card for approval. After that, the agent said it is final. Wow talaga lng ah.. So sad for this kind of scheme.

    I am going to main office to file for cancellation and refund. Never read someone files complain to IC withing cooling period.

    Anyone with me guys? Within this weel Aug 28-Sept 2 i will go to Makati main office.

    • Jillsabs
      August 28, 2016 at 11:41 pm (1 year ago)

      I suggest aside from filing a complaint with the Insurance Commission, you also call your credit card and cancel the charge. Hopefully with proof of your complaint, the cancellation will push through even if you signed the auto-debit form.

      Worst case scenario is you pay for a year’s premium then ask your credit card provider to cancel any further auto-debits. I have a feeling the auto-debit is only for the first year’s premium and not for the succeeding years. I know it’s a bitter pill to swallow, but just think of your first year premium as a lesson learned that will never be forgotten. That way, kahit papaano, may silbi siya.

    • Marie
      October 6, 2016 at 1:44 am (1 year ago)

      goodmorning, can i ask if you have successfully cancelled your policy??

    • Rosan
      July 17, 2017 at 9:34 am (6 months ago)

      Hi! what happened to your request. Just get fooled last saturday by their tactics. I went immediately to the branch and the agent told me to wait for 30-45 days call for me to sign a quitclaim.

  5. Grace
    September 8, 2016 at 3:10 am (1 year ago)

    Thank you for this write up. They just called me today. As usual, if it is too good to be true it is probably false. Hehe. Thanks again!

    • Jillsabs
      October 15, 2016 at 11:12 pm (1 year ago)

      You’re welcome! I’m glad I was able to help 🙂

  6. elizabeth blanquisco
    October 15, 2016 at 10:31 am (1 year ago)

    same here kanina lang sa robinsons galleria may nag alok din sa akin ng mb life.. scam po ba talaga ito?

    • Jillsabs
      October 15, 2016 at 11:13 pm (1 year ago)

      Oo, scam siya.

      • JRCB
        March 18, 2017 at 11:47 pm (10 months ago)

        Baka naman ikaw ang scam?

  7. Norlz Velasco
    October 17, 2016 at 5:20 pm (1 year ago)

    Tnx for the info….I had also received a call yesterday from MB.

    • Geto tandoc
      February 16, 2017 at 7:57 am (11 months ago)

      Mag ingat po kayo sa agent na Sharon or Shy na jan sa MBLI office na matatagpuan sa Makati Head Office daw yun dahil iba ang trick sa pag approach niya lalo na sa mga lalaki na client dahil nagbabanggit ng Sex para makuha ang attention at maibigay ang Credit Card sa kanya..Ingat kayo baka mangyare sa inyo ang nangyare sa akin…

  8. Dimaloko
    October 23, 2016 at 12:58 pm (1 year ago)

    I was in Market Market today and I was approached by agents of MB Life for what they call freebies and raffle tickets for appliances and to discuss insurance products for 45 mins. Thank God, I did not let them continue discussing their insurance and I just went home. Something fishy tlga… Ng.ask ng details ng CC ko, work, address, etc. Pati limit ng card ko at magkano nagastos ko this month using my card. Nagtanong ako kailangan pa ba I.divulge personal details kung orientation lang nmn to, for verification lang daw at for record purposes.. Ginawa akong tanga ba naman. Anyways, PruLife policy holder ako for 2 years plus. Hindi sila ganun kadesperada mg.offer ng products nila. Kaloka! Mga agents ng MB life, hanap kayo ng ibang pagkakaabalahan, dont be scammers..

    • bored ortigas employee
      December 10, 2016 at 3:57 am (1 year ago)

      i was approached by their agent in rob galleria. mejo curious at bored ako so sumama ako. took the insurance rep 2 hours to get into my pocket. kesyo, i dont know how to make my decisions with my money. heck, unprofessional ng mga tao dun lahat sila nagsisigawan at nkkipagtawanan during insurance orientation. so after 2.5 hours sumibat ako at ala sila napala sakin. guys, wag kayo papaloko sa mga ganitong scam, mag-isip po tayo. salamat pla mb life s ecobag. :))

      • Dhen
        May 26, 2017 at 10:57 pm (8 months ago)

        Mam di rin kyo nag bgay ng cash? Ako po hindi e. If gnun po ba d nila ako victim. Kz kabado po ako bk s atm sila mag deduct. Pero ftom their office in sm dasma po withdraw ko n agad ung laman ng atm ko.

        • Mike Sarmiento
          July 9, 2017 at 5:36 pm (6 months ago)

          Sir was there any instance na may pinirmahan ka habang iniinteview ka?

          Whatever forms, slips etc na pwedeng makita yung signature nyo po?

          Also wala naman po bang suspicious activities na nangyari sa account nyo since then?

    • moyco pogi
      February 7, 2017 at 9:31 am (12 months ago)

      shit! ganyan din sakin may lumapit sakin mblife dito market, den ininterview ako kung anu2. gusto makita un cc ko pero di ko pinakita un 3digits sa likod, aun naka fill up ako ng name lang sa papel, after nun nagbrowse ako dito google about sa mblife then ampapanget ng comments scam etc. kaya umalis ako, heheh tsaka kasi may nabasa nako ganto dati insurance din tapos kinaltas daw sa cc, aun kaya habang nagfill up ako, nag google ako, hehehehh

      • Annie
        September 17, 2017 at 3:01 am (4 months ago)

        Paano po pag naka fill ka ng ibang information mo like name,number, address and then nakapirma ka. Pero di mo nilagay yung ATM number? Is it still safe?

        • Jillsabs
          September 20, 2017 at 10:51 pm (4 months ago)

          Hi Annie,

          Basta wala silang ATM or credit card details mo, dapat hindi magagalaw ang account mo.

    • Geto tandoc
      February 16, 2017 at 8:05 am (11 months ago)

      Tama po kayo iba talaga ang approach ng mga agent sa MBLI.Manloloko yung mga hayop na yan.Nakuha nilang pakainin ang pamilya nila sa pera na galing sa panloloko.Sana makarma kayo at matakot nmm kayo sa Dios…

    • EA
      May 2, 2017 at 1:20 am (9 months ago)

      Hello po. Pag cinancel ko po ba, mababalik ba sakin yung unang binayad ko po sa kanila??

      • Jillsabs
        May 3, 2017 at 12:39 am (9 months ago)

        I don’t think so. Legitimate naman yata yung insurance policy, sketchy lang yung paraan ng pagbenta nila.

        Pag na-cancel ang policy, yung mga nabayaran mo na ay bayad sa insurance protection sa mga buwan na covered ng policy. Pero at least pag na cancel ang policy, titigil na rin ang pag charge sa credit card mo. So ang pag cancel ng policy ay may future effect. Maapektuhan ang mga future insurance policy payments.

      • Arthur
        June 22, 2017 at 5:47 am (7 months ago)

        Depende po siguro kung na-cancel nyo po agad.

  9. maria
    December 12, 2016 at 8:33 am (1 year ago)

    Dear all,

    You may write a letter of cancellation to the MB Life head office within 15days cooling period. They will acknowledge the letter and return the payment as this is a legal process in accordance with the provision of Insurance Commission. I submitted request for cancellation after 5days of purchase, then the sales agent called me. I follow up the head office and now I am scheduled to return the policy to them, they will charged back my annual premium payment within 30days. Request for cancellation is legal if you follow the 15days cooling period.

    • Zendy Engracia
      January 11, 2017 at 4:19 pm (1 year ago)

      Hi ms.maria,I did the same thing and tomorrow we are scheduled but only my husband will return the policy cause im already out of the country for work..I just want to ask if you already get your money back cause now im again worried bcause of reading more disputes and complaints on the internet about mb life..I hope to hear from you..

      • karen sue
        June 5, 2017 at 8:01 am (8 months ago)

        Hi Zendy, how did your cancellation go? My goodness, I got caught in this MB Life thing, too, when I know I should’ve known better -_- I’m initiating a cancellation with them now.

        • Gretchen
          June 17, 2017 at 9:55 am (7 months ago)

          Hi karen..what branch ka po ba nabiktima ng mga scammers?ako sa galleria..nagsubmit na ko cancellation letter 1 day after ng pagbigay nila sakin ng policy which happened last may 29,2017. Pinapabalik nila ako this thursday to sign a waiver daw then dun magsisimula yung 30 banking days before daw maibalik sa atm ko yung perang nahuthot nila sakin..ganun nila kadali nakuha pera pero will take time para marefund nila..nageskandalo na nga ako dun sa office nila kasi nga i was really upset and disappointed..pagbalik ko sa office nila this week,aawayin ko talaga branch manager nila kasi nagfafollow up ako sa kanya pero di sinasagot mga texts and calls ko..scammers talaga ang mga pucha!

          • Wendy
            June 25, 2017 at 1:39 pm (7 months ago)

            hi, so what happen na sayo? same thing kasi saken, sa galleria din, and it was 78,600 credit card ko ginamit. sumaskait ulo ko na. pinagpipilitan nila na malalman daw tru pagswipe nung card ko, kung maapprove or hindi..

          • KS
            June 27, 2017 at 11:33 am (7 months ago)

            Gretchen, sa main office ako mismo. But I was able to cancel my policy. My bank has confirmed that my charge-back is already for posting. Whew, I’ve had a nerve-wracking three weeks. :'(

            For those wishing to cancel their policy for whatever reason, I suggest emailing or submitting your letter directly to their main office at Ayala Ave. Best if you can do so within 15 days of signing. Minsan kasi sa branches or sa mall, they’ll try to discourage you from cancelling by telling you that it’s impossible, or you won’t get a refund, etc.

          • KS
            June 27, 2017 at 11:43 am (7 months ago)

            Wendy, that’s a huge amount. 🙁 Make a cancellation letter and submit na agad.

            Gretchen, na-experience ko rin ‘yan. After I cancelled, hindi na ako sinasagot ng agent na kausap ko. Nagalit yata sa akin, hehe. Anyway, yung Policy Service and Marketing departments naman na ang may hawak kasi niyan. And suggestion ko lang, when dealing with them again face to face, kalma lang! Just be clear and firm. Nasa waiver stage ka na, that’s already the end of the process. You’re already stressed out as it is, huwag mo na dagdagan. 🙂

        • Ayesa Cruz
          June 30, 2017 at 3:20 am (7 months ago)

          Mam na refund nyo po ba I’ll be going there po today to file a cancellation letter. Nakaka stress cla. I have made my mistake transaction last June 10, so it’s been 20days. Ppunta aq today. Mababaw ko pa kaya un

    • myrzal
      May 26, 2017 at 1:53 pm (8 months ago)

      can u please send me the format or the letter of cancelation please

    • Rosan
      July 17, 2017 at 9:37 am (6 months ago)

      Same with me. I also submitted a cancellation letter after a day of purchase and they will call me for the signing of quitclaim and refund.

    • Errol delos santos
      October 3, 2017 at 9:03 pm (4 months ago)

      Panu mam ung sakin almost 3yrs na. Sabi skin nung agent noon after i signed the contract pwede ko raw withdrawhin. Last june 2017 tumawag ako sa kanila na kunin ko n ung pera ko ang sabi skin forfeit na raw ung pera ko kc hindi ko nabayaran ung 2 annual payment ko dapat at wala naman daw ngyari sakin during the time na covered ako ng insurance so in short nalusaw ung pera ko. May chance ba ako manalo if sampahan ko sila ng kaso dahil sa panloloko nila sakin, medyo malaki nakuha nila sakin.


      • Jillsabs
        October 5, 2017 at 11:11 pm (4 months ago)

        Hi Errol,

        Sa pagkakaintindi ko sa kwento mo, malamang ay nabentahan ka ng insurance na may kahalong investment. Yung sinasabi ng agent mo na pwede mong i-withdraw ay yong investment component.

        Pero sa first year ng insurance policy mo, malaking bahagi ng ibinayad mo ay mapupunta lang sa insurance and management costs, konti lang sa investment. Mas lumalalaki ang napupunta sa investment at lumiliit ang insurance at management costs habang tumatagal ang insurance policy.

        Sa kaso mo, since isang taon mo lang nabayaran ang insurance policy mo at hindi na siya na-renew, tama nga na napaso na ito at wala kang makukuha sa investment portion kasi malamang halos wala pang naitabi para sa doon.

        At in fairness sa Manila Bankers, hindi naman walang silbi ang insurance policy mo noong active ito ng isang taon kasi covered at protected ka. So kung sakaling may nangyari sa iyo noong isang taon na covered ka ng insurance policy mo, makakatanggap ka sana ng insurance proceeds.

        Parang fire extinguisher lang yan. Hindi mo pwedeng isauli ito at humingi ng reimbursement kasi hindi nagkasunog at hindi mo ito nagamit ng isang taon.

        Sana lang ay naipaliwanag sa iyo ito ng Manila Bankers bago ka binentahan ng insurance policy.

  10. Juliet
    December 15, 2016 at 9:16 am (1 year ago)

    Ms. Maria, ask ko lang po nag submit po ako sa kanila ng request letter po na icancel yun moneysaver program insurance pala na deduct sa bpi/atm ko kahapon. Magkaiba po ba yun letter of cancellation at request letter para macancel po yun. I hope po na maibalik yun pera ko. Thanks po sa info.

    • Jillsabs
      December 16, 2016 at 9:16 am (1 year ago)

      Hi Juliet,

      Magkapareho lang yung letter of cancellation at request for cancellation. Nabigay mo ba yung letter of cancellation within 15 days na napapirma ka ng Manila Bankers?

      I suggest na pag nagbigay ka ng letter of cancellation, naka cc yung insurance commission (padalhan mo rin ng kopya ng letter of cancellation yung insurance commission). Panakot na rin ito sa Manila Bankers na alam ng insurance commission na may request for cancellation ka.

      • Kylie kuizon
        July 14, 2017 at 4:06 pm (6 months ago)

        Hello po. Ask ko lang po paano po ang format ng cancellation? I really need to file it. Thank you in advance.

        • Jillsabs
          July 15, 2017 at 10:04 pm (6 months ago)

          Hi Kyle,

          Wala namang strict format yung cancellation letter, ok na siguro yung ganito:

          Dear Manila Bankers Life Insurance,

          I would like to cancel my policy no. xxxxxx, which I availed of last _______ through your agent in _______.

          This cancellation is being done within the 30 (/60) day cooling off period.

          I am looking forward to your immediate positive action on my request, otherwise, I will have no recourse but to seek legal action.

          (typewritten name)
          (contact number)

          cc: Insurance Commission

          • brigette
            August 2, 2017 at 2:16 am (6 months ago)

            un agent in po lugar kung san branch po

  11. Juliet
    December 26, 2016 at 5:29 am (1 year ago)

    Thanks po sa reply, yes ms. Jillsabs, next day po pagkatapos ng transaction ng pagpapirma ko sa application ng moneysaver program. Nagpunta na rin po ako sa insurance commission sabi po Punta daw po ako sa head office ng mb life. Sabi po mb life. Inaantay lang daw yun explanation ng agent tsaka daw nila evaluate yun cancellation request ko. Call daw nila ako sa 29 dec. Worried lang ako of last day yun ng cooling period ko. Anyway I hope na marefund ko na yun money ko para happy na sa New year. Less worries and problem.

    • Rosan
      July 17, 2017 at 9:39 am (6 months ago)

      Hi. what happened to your case? Nakuha mo ba ang refund?

    • topher
      August 28, 2017 at 11:47 am (5 months ago)

      excuse me sir I just want to know if something happen to your account especially to your Credit Card. ASAP po thank you I’m so curious about this issue. thanks

  12. nao
    December 28, 2016 at 12:58 pm (1 year ago)

    Hi Ms. Maria,

    I have just found out your article just now…

    unfortunately, naka signed na ako kanina lng ng kanilang insurance…

    mukhang nahypnotized ako sa pera at benefits na pwede kong ma-avail. but not looking the auto debit sa CC ko… and that was the biggest mistake na nagawa ko…

    tumawag ako sa cc bank ko… nai-charged na daw saken…

    ang tangi lang daw magagawa ng banko ko is to block my cc, for not letting na magkarun ng sunod na transaction kasi nga na-expose na ung card ko..

    now, bukas na bukas din, pupuntahan ko ulet ung office na un.. pero siguradong malaking abala at hamon ang haharapin ko sa mga manloloko na yun…

  13. Kate
    January 3, 2017 at 10:04 am (1 year ago)

    Will I still be able to cancel and ask for a REFUND sa insurance na na-avail ko sa MBLI beyond the 15 days cooling period? Dec.8 po kasi nung nag-sign ako then Dec.29 na ako nakapagsend ng cancellation letter. Possible pa bang ma-refund yung binayad ko? 🙁

  14. Kalurky
    January 27, 2017 at 1:32 pm (12 months ago)

    I was just called earlier today by Manila Bankers; I immediately knew it was some kind of hard sell scam, but I tried to pry it out of the telemarketer. He said it was their anniversary daw and they raffled off some numbers and gave out some prizes and I’m the only one na daw who hasn’t claimed the prize, o di ba?

    When I asked which bank referred me to them, he rattled off a list of banks that didn’t include my bank, so obvious na that it wasn’t my bank who gave my contact information to them; they just probably got my name from a phone directory or something.

    To make a long story short, I just said that I wasn’t interested in any of those prizes that they were offering and that they should just raffle it off to some needy person. When he asked if I was willing to forfeit all those “spectacular” prizes, I replied, “Most certainly” then said goodbye and hung up.

    Your post was dated May 2016; it’s already January 2017 and they are still doing this; jusko naman. Thank you for your post, as it will help those who are uninformed about this company’s devious selling practices.

    • aya
      January 28, 2017 at 9:36 am (12 months ago)

      ang kulit ng MB life khit nadecline mo na tumatawag pa din. same tayo ng sinabi na ibigay na lng nila sa iba.. tpos sab ko nga sa knila kung para sa akin yan dapat ipadala na lng nila.. kasi yung mga credit card kapag may freebies sila ipinapadala nila sa bhay.. kesyo kailngan daw may pipirmahan pa daw.. tpos hahanapan na lng da nila ako ng malpit na branch pra ma claim ko. sab ko hind na po kasi matgal ko na nmn nadecline yun offer nila.. nagtanong pa yung agent bkit ayaw ko sinab ko na yung totoo sab ko nagtanong kasi ako dun sa bangkong sinasab nila na nag sponsor ng freebies ko eh sab ng bangko hind sila naka tie-up sa knila so bkit ko pa kukuhanin.. ang sagot nun agent hind nmn daw alam yun nun bangko na may ganun silang promo.. sinagot ko sya ulit kung hind pla alam ng bangko bkit sinabi nun unang agent na nakausap ko na kaya daw ako napili kasi na-isponsoran daw ako nun bangko na hawak ko.. d b hind sila consitent..

  15. Katherine Marte
    January 29, 2017 at 5:03 am (12 months ago)


    Same din ung nangyare sa sister qoh kahapon lang at sm bacolod pauwi na kami nung me nag approach samin na agent ng mblife…. Fill up daw ng promo nela bka manalo sa raffle ng trip to hongkong disneyland then me free gift instantly na makukuha dun sa ofis nela. Wla ka daw bbyaran wla kang obligation. Tpos pagkatapos nung andun kna sa ofis nela iba naman ung kakausap sau aattend daw nang 45mins na presentation nela ble 4 katao ung makikipagusap sau para malito ka tapos dami raw pinirmahan nyang papers tpos swipe ung card ayun 3k ndale sa credit card nya. Kasi aqoh nauna aqong umuwi sa kanya. Na shock nlng aqoh nung sinabe nya sakin na binayad nya ung 3k sa cc nya. Grabe ung mga agent ng mblife ang gagaling mang approach pero nanloloko lng pala. Sana magtrabaho cla ng maayos ganda at gwapo pa naman ng mga mukha kaso mga mandurugas

  16. ME
    February 25, 2017 at 3:05 am (11 months ago)

    I got 5-6calls already since 2015 from MB telling me that I won vouchers and other freebies and never entertained them. Late last year, they called me and I already pissed and told them I don’t have time to go to their office coz of my work schedule. I thought they will leave me but to my surprise, yesterday someone called me cp# again…thinking that it was important (coz only my family and officemates knew that number and my CC company) I answered the call. And to my surprise it was a MB agent again, I’m entertained the call and informed them that I don’t want to there and get those freebies coz I know that it might be one of the modus that will lead me to purchase their stuffs and the caller read to me their scripts…along the way I accidentally told her the name of my CC and she said perfect. They told me that I can go to their office anytime today just bring my 2 valid ids and my CC. I told them that I will go to their office and they texted me that I can go early or late on the time agreed. After we talked, I searched the net and found articles regarding their schemes.
    On my way home, I shared my conversations with MB agents to my officemate and I also told her that I’m planning not go their office on the time agreed. I may not go there to claim those vouchers and freebies but I’m worried, I told them that I will be bringing my 2gov’t ids and CC(gave the name of CC and type of ids!)…though I haven’t give them any numbers…Now, I’m paranoid what if there will be charges in the near future?! Just for me to be at peace, I called my CC company and asked them if it is possible for someone to used my CC without my knowledge? The CC agent assured that if the CC is not swipe, there will be no charges for me. The agent also told me that they never gave my CC information to anyone. Just to make sure that there will be no other charges aside from my future personal used, I asked the CC agent to resend me my SOA.
    I am really paranoid but it is better to be safe than sorry!
    Lessons learned: Don’t give to anyone your bank/CC details to anyone. Don’t give any personal informations. Be alert and cautions all the time. It’s good to be friendly but don’t sacrifice your security.
    I hope for everyone that we will not fall to any trap / modus like this…

    • topher
      August 28, 2017 at 11:43 am (5 months ago)

      ask ko lang po may nangyari po ba na masama sa credit card nyo? I’m so curious po kasi

  17. Nylaroj
    April 11, 2017 at 5:27 am (9 months ago)

    Dear all,
    same scenario happend to me kninang luchbreak buti nlng na hindi ako pwde ngleave?..parang nakukuha na loob ko eh.ang galing kc magsales talk pero apart of me still hesitant and confused kaya tinanong ko mga ofismate ko kung my alam ba sila sa company na to. buti nlng din tlga ngsearch kaagad ako sa insurance company background nila. ito convo po nmin nung agent na tumawag sa personal # ko kala ko kc bka importante kaya sinagot ko.then i found out na MBinsurance daw sila na kesyo nanalo daw ako at nakuha # ko sa bank partners nila since i am a visa/martercard holder pero hindi ko natanong kung anong bank.ayoko kc magdisclosed over the fone lalo na hindi ko kilala not unless ako mismo tumawag sa cc hotline ng bank ko.yong napanalonan ko daw worth10k+ for derma and wellness, 2-3 yrs scholarship sa partner nilang compt. school (for free, except miscellaneous expense na more or less nsa 500 lng daw, then be a member of fitness first for 1 yr.oh d ba,too good to be true.hinayaan ko na mgsalita yong agent at talagang nakinig lng ako sa lahat ng pwde nya sabihin.inunahan pa nga nya ako sa mga dapat itanong ko eh..na kesyo hindi sila scam at part daw to ng 50th golden anniversary nila.then, tinanong ako kung free ako today or tomorrow pumunta sa ofis nila kc need na nila mapull out yong mga GCs until this week lng daw. tas sinabi skin i need to bring 3 valid ids daw like company id or gov. ids and bring a copy of my visa/mastercard.we end our conversation na yes punta ako bukas 4pm tas ngtxt skin for confirmation lng daw na punta ko bukas.pero i never disclosed anything like my personal info,my cc or debit card #..So, Thank you everyone na ngshare dito kc it helps a lot para mas maging aware yong marami sa ganitong style ng panloloko and because of you guys nablocked ko na # ng tumawag skin. if ever tumawag sila skin using another #.i can handle it better na?Good day and be extra careful always!!!✋??

  18. Karen
    May 16, 2017 at 2:54 pm (8 months ago)

    Same thing happened to me last saturday. Someone called that I won GC and school plan for 2, Billy Aquino ( the name who called) told me that said GC and other coupons that I won is because it’s their 50th yeAr anniversary promo. Even asked him if they will sell products in return because if that’s so Im not interested. He said I won’t spend anything that all I have to do is claim said coupons in their office. And true, all explaining and talking , then I find myself filling up those forms because it’s all needed to claim the gifts only then after filling up the forms they asked for any credit card or debit card and told me they will check with the bank if I qualify for the gift coupons. That when I sense that’s it’s a scam. Told Dennis ( name of the sales person assigned to me) that I can’t hand him my credit card, told him directly that how can I trust him with my card when I barely know him and their company?he stammered for awhile in explains and that it’s needed. When I refused to give him my cards, another woman came to our table and asked me for my card. REALLY! They’re very persistent! When I told them that I will inform my lawyer and asked for advise they told me I can leave if I’m not interested.
    Guys , for me it’s a scam even if they claim they are a legitimate company but the way they market their products is so deceiving ! Just be careful with these kind of people.

    • Kat
      May 27, 2017 at 4:55 am (8 months ago)

      They also told me the same thing. Bring your debit atm card para proof lang ng remittance transaction. 1atm for 10raffle coupon. Pag meron pa ko other credit cars additional 5coupons daw.hay kaloka talaga

      • Cielo
        June 9, 2017 at 7:40 am (7 months ago)

        liars, liars, indeed.

  19. Koko
    May 22, 2017 at 7:23 am (8 months ago)

    Has anyone, who signed up, successfully claimed what you paid for? I plan to write the cancellation letter and cc Insurance Commission about it.

    • karen sue
      June 5, 2017 at 8:06 am (8 months ago)

      Hi Koko, unfortunately, like you, I also fell for this. -_- How has it gone for you? Are you now in the cancellation process?

      • Koko
        June 9, 2017 at 7:21 am (7 months ago)

        Cancellation process it is. Make sure you notify Insurance Commission about your cancellation letter. IC should help you out.

        • Wendy
          June 25, 2017 at 1:44 pm (7 months ago)

          Hi, where can I get help from IC?, i will send my cancellation letter this coming tuesday. sakit sa ulo ang dala nila. thanks

          • KS
            June 27, 2017 at 11:25 am (7 months ago)

            Hi Wendy, you can contact the IC at 02-5238461 local 103/127 or publicassistance@insurance.gov.ph. Look for one of their officers, Mr. Ralph Torio. Anyway, he’ll most likely tell you (as he told me) to explain your case and submit copies of cancellation letter and other pertinent documents/receipts. You can do this in person or via email.

            In my case, I followed the IC officer’s advice, but I was able to cancel my policy without their intervention. But I did include the IC’s email address in all my emails with the insurance company. Hehe

          • Anonymous
            July 11, 2017 at 3:47 pm (6 months ago)

            Ask ko lang kung nakuha mo na ung pera mo?

    • Giann
      December 26, 2017 at 1:45 am (4 weeks ago)

      Hi Koko,

      Same thing happened to me about three weeks ago. Can I still claim my money if I send a letter today? From what I’ve read on the other comments, there’s only 15-day cooling period. And I’ve already signed up exceeding this cooling period.

      I’ve only read about their bad reputation today.

  20. rg
    May 25, 2017 at 10:24 am (8 months ago)

    May nagtext sa akin at ito ang laman. Bagong scam ba ito?

    Good day MR. ROD
    This is MS. ASIA from MB CORP. REWARDS & PROMO DEPT. Your unclaimed certificate of the ff;
    * MARY K SERVICES AND OTHER PRIVILEGES are still in our office. We have last schedule of claiming and you need to activate it starting today MAY 25,2017(THURSDAY) until MAY 26,2017(FRIDAY) because our management will finalize all the records of the recipients who claim their rewards. Please txt YES if you are still interested to claim and activate it and NO if we will cancelld it already. For details you may call or txt us @ 02-9644225/09235838035/09175147732 LOOK FOR MS. ASIA ANDRADA(OFFICER IN CHARGE). THANK YOU AND GOD BLESS.

    • agnes
      August 25, 2017 at 9:44 am (5 months ago)

      anung ginagawa mo RG pumunta ka ba? what happenned?
      Is it true?

  21. Kat
    May 27, 2017 at 4:49 am (8 months ago)

    Nakareceive din ako ng call ngayon lan hanap nila mom ko. Agent name is Walter De Guzman. My mom got a reward daw 2pax of 2years college scholarship certificate and GC dn for MaryCay Beauty Cosmetics…Sa phone palang i kept asking them ang bilis nila magsalita just to interrupt what i have in my mind. Basta magdala din daw ako 2valid ids plus my atm. Sabi ko wala mom ko so pwede ba ako ung mg claim they said yes… I asked.. Shall i bring my moms id….no need na daw…i got doubt na kc normally if claiming some stuff without the presence nun mgcclaim kailangan syempre ng id nya… I got so excited …ilan beses nya ako pinaconfirm kung mkakapunta ako… Sabi nya last day of claimining na daw… I called my mom tumawag dn daw sknya before.. The same thing last day of claiming na rn daw un.. Niresearch ko bfor goin there ….and i found this matter.. Hays … Grabe ang word of mouth nila… So guys lets be more very careful…

  22. Daisy
    May 28, 2017 at 10:54 am (8 months ago)

    Ako po di ako naglabas ng cash. At pagkagaling ko sa office nila e nag withdraw ako ng laman ng atm ko. Posible kaya na they will charge me next month? What do i need to do about this?

    • Koko
      May 29, 2017 at 6:44 am (8 months ago)

      You can file complaint to them if binawasan ka nila. How I understood it, for that one time lang dapat ang bawas nila.

  23. Clint
    August 2, 2017 at 8:16 am (6 months ago)

    Kakatawag lang sa akin ngayon. I never heard of this company before and their modus. But I was already skeptical about their offers and I was even more concerned why they even know me when they call.

    I don’t know why people still fall for this. It is really helpful to do some research first.

    I guess everyone who was able to get a credit card has an internet or somehow knows how to use computer.

    Thanks for this article. It really helps when doing some research about this company.


    Screw Manila Bankers schemes.

  24. KEVIN
    August 4, 2017 at 5:28 am (6 months ago)


    • ms.marie
      August 4, 2017 at 7:40 am (6 months ago)

      tama ako kasi ganyan din ng yare medyo panget talaga ang umpisa pero may god swear hindi ako mag sisisi sa pag avail ko since single mom ako legit naman ang company and well stable naman
      tska st.peter nga himuhulugan ko pero ayaw kopa namn mamatay life insurance pa kaya for my son

      • topher
        August 28, 2017 at 11:45 am (5 months ago)

        excuse me po mam ask ko lang po kung may nabawas sa credit nyo o nakuha nang hindi po ninyo alam. I am so curious about this issue that they doing. Is it true that they were scammer?

  25. John
    September 1, 2017 at 8:37 am (5 months ago)


    Ito nangyari sakin. I was in farmers plaza then may lumapit na agent raffle promo daw win free trip tapos may stub na pina fill up. Name, address contact no. then signature I was a little distracted at ewan ko bat ako nag fill up usually di ako pumapansin ng ganun. Nanghingi ng id sabi ko wala tapos anything na may name ko daw so nilabas ko atm ko walla naman swipe na naganap not that i know of. Maybe nakuha nila ung account name / number nung card. Dapat ba ko kabahan? May dapat po ba akong gawin? Thanks in advance. Pls reply 🙂

    • Jillsabs
      September 1, 2017 at 9:22 pm (5 months ago)

      Hi John,

      I-monitor mo yung ATM card mo kung nabawasan nga ng pera. Sa tingin ko dapat hindi magalaw yung ATM card mo kasi hindi naman na-swipe. Pero kasi baka may napirmahan ka ring authority to debit.

      Napicturan ba o na-xerox ang ATM card mo?

      • John
        September 3, 2017 at 3:43 am (5 months ago)

        Hindi naman po napicturan, habang hawak ko ung card hinawakan nya din baka tinignan ung card no. At paulit nya tinanong middle name ko.

        • Jillsabs
          September 3, 2017 at 12:00 pm (5 months ago)

          Malamang nga hindi nakuha yung bank account information mo kasi hindi nila napicturan o naxerox ang ATM card. Pero i-monitor mo pa rin yung laman ng ATM card mo at kung may unauthorized debit, tumawag ka kaagad sa bangko mo at tanungin mo kung saan galing ang debit.

          Sabihin mo na hindi authorized yung bawas sa ATM account mo para ma-block at investigate kaagad ng bangko.

          Pero hopefully, hindi mo na kelangan gawin yon kasi mukhang hindi naman nakuha yung card details mo.

          Good luck!

  26. Carrey
    September 16, 2017 at 4:38 pm (4 months ago)

    Hello po need po ng advice pwd ko pa po ba icancel yung akin 48300 po yung na swipe sakin more than 30days na nakalipas

    • Jillsabs
      September 17, 2017 at 1:18 am (4 months ago)

      Hi Carrey,

      Alam ko may grace period dapat pag bumibili ng insurance so pwede mo icancel pag pasok pa ng grace period. Alam mo ba kung ano yung grace period ng insurance contract mo? Nasabi ba sa yo?

      Kung lagpas na ng grace period, baka pwede mo icontest yan sa credit card provider mo kung feeling mo naloko ka nung nabentahan ka ng insurance. May proseso yan, pero pwedeng icancel ng credit card provider ang charges.

      Good luck!

      • DJ
        September 18, 2017 at 9:58 am (4 months ago)

        Ma’am ask ko lang kasi nag file na ako ng complaint tapos lagpas na ng 30-45 days na pinangako nilang ibabalik ung pera ko. Yung tanong ko po 30-45 WORKING DAYS? o REGULAR DAYS? kasi last July 31 tinawagan na ako sabi 30-45 days nga daw pero hanggang ngayon wala pa. Kailangan ko po ba ulet pumunta sa Insurance Commission or Directly contact MB Life?

        • Jillsabs
          September 20, 2017 at 10:50 pm (4 months ago)

          Hi DJ,

          Usually calendar or regular days kapag days ang pinag-uusapan, unless nakalagay talaga na working o banking days.

          Saan ka nag file ng complaint at sino ang nangako na ibabalik ang pera mo?

          Kung sa Manila Bankers, gumawa ka ng demand letter na naka copy furnish ang Insurance Commission.

          Kung dumiretso ka na sa Insurance Commission, kahit i-follow-up mo lang with a phone call. Hindi naman yan mapapabilis kahit magsulat ka.

          • DJ
            September 22, 2017 at 10:42 pm (4 months ago)

            July 31 may tumawag na representative ng MB Life sa Cellphone ko kasi nakapag file na ako sa IC ng complaint last july 18.Ang sabi within that day 30-45 days e hanggang ngayon wala pa rin yung pera ko sa bangko

            Ano dapat kong gawin i email ko na lang yung MB Life tapos naka CC yung IC or tawagan ko na ung IC for follow up?

  27. DJ
    September 22, 2017 at 11:07 pm (4 months ago)

    Last July 18 nag file ako ng complaint directly sa IC. ang sabi ilang days pa daw makukuha ng MB life yung letter at makukuha ko ng buo ung pera within 30-45 days sabi ni Sir Torio.

    July 31 exactly 1:58 tumawag. One of the representative daw sabi ibabalik daw nila yung pera ang problema nga lng 30-45 days ibabalik. Maliban pa doon may deduction na 200 sa dalawang plan na nakuha ko ung life saver at life protection kasi daw Bank to Bank transaction.Tinanong rin sa huli yung Bank na paglalagyan.

    As of now Sept. 23 wala pa ring balita doon sa pera ilang beses na rin akong pumunta sa bangko para i check yung pera pero hanggang ngayon wala pa rin.

    Ano bang maipapayo niyo kinuwento ko na lahat ng nangyari. Salamat po

    • Jillsabs
      September 23, 2017 at 10:58 pm (4 months ago)

      Hi DJ,

      Mas mabuti kung gumawa ka ng demand letter sa MB na naka copy furnished ang Insurance Commission tapos i-registered mail mo yung sulat, para may paper trail na pwede mong magamit kung sakaling kasuhan mo ang MB. Ok din naman ang email pero mas may dating ang registered mail.

  28. Catherine Acevedo Cadungon
    September 28, 2017 at 4:02 am (4 months ago)

    My boss received a call today, and it definitely sounds like a scam. We were instructed to go somewhere Makati, but I decided to check the net and came upon your blog. Thanks a mil! Saved us a lot of time! Back to work!

    • Jillsabs
      November 13, 2017 at 12:48 am (2 months ago)

      You’re welcome! I’m glad you were able to avoid the hassle!

  29. Ana
    September 28, 2017 at 8:33 am (4 months ago)

    Thanks to your blog, MBLI personnel called me today saying the same things and offering the same freebies as mentioned by the people here. I went into their office since it is only walking distance from my workplace. I didn’t bring any government issued ID nor my wallet when I went to their office and presented them my LBC ID. The agent looked shock and ask me for a more decent ID. I told him I didn’t bring him and asked if I will need to pay for anything or avail their insurance policy. He answered defensively saying that “May sinabi ba akong may babayaran kayo, wala naman diba? Since you haven’t bring your ID we can reschedule your appointment some other time.” Which was for me is a warning bell because the text message says that the deadline for claiming is TODAY. I just said “okay” after that then walk away. I receive another call from them saying when will I go back to their office and claim my prizes but I’m not planning on going back. Serves them right.

  30. KOU
    November 12, 2017 at 10:28 am (2 months ago)

    I was a victim of this sh**ty tactic yesterday, maybe because pagod na rin ako nung araw na ‘yon at iniignore ko na lang sinabi nila until umabot na sa payment stuff. Thanks sa kanila, nasira budget ko for this month. Also, hindi ko inaccept yung Charge Application(?) pero nagkaroon na ko ng trust issues sa kanila at baka macharge din sa debit ko regardless. And lastly, I don’t know where to start of how to cancel the said policy. May email ba? o walk-in sa Insurance Commission? Help is much appreciated. Thank you.

    • Jillsabs
      November 13, 2017 at 12:45 am (2 months ago)

      Hi KOU,

      Based on the comments in this thread, you can file a cancellation letter at the Manila Bankers head office within 15 days. For best results make sure your letter is received by the office and the Insurance Commission is cc’d to the letter.

      I hope it works out!

  31. Skin
    November 17, 2017 at 6:06 am (2 months ago)

    I got a text AND call from a Angelica Lim of Rewards & Benefits Claiming Center stating that they are reconcilling (sic) records of their recipients for free GC for Bakasyon Grande and MaryKay vouchers. I replied asking for details of their company, as I don’t recall joining *anything* of this nature. When she called, she said that she is from MB Corporation and used my *whole name* (which I don’t publish) and recommended that I go today or tomorrow to claim the *free* GCs.

    A quick google search led me to this post and I’m sure that it’s a scam. I’m more concerned that they identified which bank they got my details from, as well as my whole name 🙁

    Please beware of 09175148074!!!

  32. Rose Otiong
    December 4, 2017 at 10:31 am (2 months ago)

    Same thing na nagyari sa akin, kahapon lang. actually magaling sila mgaexplain ng product. Hindi talaga sana ako kukuha pero pipilitin ka, kesyo sayang daw ata maliit lang premium ko per year. hanggang sa napapayag nila ako, pero naworried ako sa mga nabasa ko na scam nga siguro. ngayon pumunta ako office nila para magfile ng cancellation of policy ko, pero pinaghitay lang ako. so ang enging balik ako bukas. Pwede ko paba makuha ang naicharge sa credit card ko?

    • Jillsabs
      December 10, 2017 at 3:12 am (1 month ago)

      Hi Rose,

      Kung pasok pa sa cooling-off period ang cancellation request mo, dapat ibalik ang ibinayad mo at i-cancel ang insurance policy.

  33. KOU
    December 20, 2017 at 11:30 am (1 month ago)

    Can I just not pay for them quarterlies? I didn’t sign up for that automatic transactions, so it should be okay, no?

    • Jillsabs
      December 22, 2017 at 1:31 am (4 weeks ago)

      Hi Kou,

      Yup, if you’re sure that your account will not be automatically debited for the premium payments, then just don’t pay the quarterly premium and your policy will lapse due to non-payment. Consider yourself one of the lucky ones!

  34. Rica
    December 21, 2017 at 9:48 am (4 weeks ago)


    Reading this blog is really helpful. I just hope na nabasa ko to bago ako nakapag sign sa MB Life. It happen last December 20, 2017. Someone approached me and did the presentation. I am really willing to get an insurance para sa future but I didn’t know na ganito pala ang reputation ng nakuha ko. After the presentation and approval nila nasa payment option na kami. I signed all the papers then punch in my PIN. BDO Kabayan ang ginamit kong pang transact. First attempt “Exceeds the limit” ang error then another try may error ulit. Ang sabi sakin hindi nag go through ung transaction, tumawag pa sila sa BDO to check. Kinonfirmed ng BDO ang charges and nagpapaprocess sila ng dispute but the guy insisted na patawagin nalang daw kung sakaling kailangan talaga ng cancellation. Nung nagpunta ako sa BDO pinagsubmit ako ng Dispute Form pero within 60 days daw magrarun ang investigation. I think iba na ang marketing scheme nila. Alam nilang marami na ang nagcacancel kaya ganito na ang modus ngayon. By reading this article I was able to send a cancellation letter via email. I don’t have any papers dahil ayaw nilang ibigay kasi daw ndi nag go through ang purchase. Pero sa bank ko na charged na ko. It was 3 days ago, pwede ko bang malaman kung ano pa ang pwede kong gawin to make sure na maicacancel ko ang transaction habang maaga pa? Please contact me at xxxxxx para sa mga gustong magfile ng case. I am very much willing na ireport to para wala na silang maloko pa.

    • Jillsabs
      December 22, 2017 at 1:34 am (4 weeks ago)

      Hi Rica,

      Pwede mong ipablock na sa banko mo yung charges ng MB Life. I have a feeling madami-dami na silang natatanggap na complaints re MB Life so sanay na sila mag-process ng dispute or cancellation requests ng premium payments.

  35. Bhagz
    December 27, 2017 at 7:28 am (3 weeks ago)

    Hi ma’am JillSABS,

    Ako po yung nakaraan na nadali rin ng MB LIFE, naapproved na po request for refund.. After ko magfile ng complaint sa IC..and handed a physical letter in their Ayala office.. Today i received an email that the request was approved..requirements are:
    -RELEASE waiver and quitclaim (sila daw magpoprovide)
    -contract policy
    -Bank chargeback form

    Tanong ko lang po yung “bank chargeback form” is kelangan ko po bang pumunta sa BDO para humingi….. Salamat po God Bless.

    • Jillsabs
      December 27, 2017 at 9:40 am (3 weeks ago)

      Hi Bhagz,

      Hindi ako familiar sa bank chargeback form, pero malamang nga galing Ito sa credit card provider mo (BDO). Paki verify na lng sa bangko mo para sigurado. Good luck!

      • Bhagz
        December 28, 2017 at 3:04 am (3 weeks ago)

        Okay na po ma’am di kaxi sila nag reply agad… Yung policy and 200pesos fee nalang dadalhin ko.. Sila na daw poprovide ng mga form.. Thsnks talaga maam sa assistance last month.. GOD bless you..

        • Jillsabs
          December 28, 2017 at 4:21 am (3 weeks ago)

          Oh wow! Good news talaga ito! I-blog ko rin ito kasi siguradong madaming interesadong malaman paano na-approve ang cancellation request mo.

          Btw, nakapag-file ka ba within 15 or 30 days (cooling off period) nung nabentahan ka ng policy?

          • Bhagz
            December 29, 2017 at 12:16 pm (3 weeks ago)

            Sure you can use my case and experiennce on your blog to disseminate those deceiving techniques of MB Life agents especially those nestling within the entrance of the malls as a warning to everyone. Agents with an extreme eagernezz to persuade individuals without such knowledge in such things for their own benifits.. Yup Nov. 18,2017 nakapagsign ako..buti nalang pagka gabi nabasa ko po itong blog ninyo at hindi talaga ako nakapagbigay ng malaki. On Nov. 20 nagfile ako ng cancellation via email naka cc yung IC and since sa tapat lang ako ng MBlife main nagwowork sa Ayala, dumaan ako doon nu g Nov 28 and nagsubmit ng physical cancellation letter. On December 11 nagsend yung Insurance Commission ng letter with atleast 7 name listed included mine which completely countering the shadow of MBLife, just after 7 days MB Life sent me a letter prompting the cancellation/refund was was approved. This comi g Jan. 5 pupunta palang ako ulit galleria para magsubmit ng rewuirement as advised. ngayom .. As long may time ako try ko ding sumagot sa may mga case against MBLife dito sa blog… THANKS.


          • Bhagz
            December 29, 2017 at 12:18 pm (3 weeks ago)

            Erratum.. Di ko na napansin mga spelling ko.. ☺️

    January 15, 2018 at 4:42 am (5 days ago)

    hi Bhagz and Jillsabs,
    good day!
    I need your assistance/help po.Nakapag sign po ako last Nov.17,2018 at Market2x,nahila po ako ng knilang agent.ewan ko ba at saksakan ako ng bait that day.nkapag.7k+ din na charged sa CC ko.Never sumagi sa isip ko na icheck muna company nila.
    Ito na after two weeks may dumating letter skin informing me na isasara na nila office nila sa Market2x.Doon na ako napaisip na mag.research re-company nila,ito nga at uro negative nababasa ko.Nkapag email ako ng Cancellation/Refund last Jan.09 lang gawa na busy ako as in.Nakareceived ako last week ng letter na d nila i.gagrant request ko kc nga well explain nmn daw skin yung pinirmahan kong contract.
    Syempre d nman ako papayag na thank you lang 7k noh ano ganun ganon lang yun..If only naging tapat agent nila na oh ma’am after 2weeks isasara na tong office nmin ha if ever mag.babayad kau or what sa ayala kayo pupunta..Nungkang mag.aavail ako ng plan nila.
    paano po mag.complain sa IC?

    • Jillsabs
      January 17, 2018 at 3:20 am (3 days ago)

      Hi Angie,

      Heto ang link sa website ng Insurance Commission: https://www.insurance.gov.ph/

      Makikita mo sa website ng Insurance Commission kung paano mag-file ng complaint sa isang insurance company


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